App Store Connect

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App Store Connect is a suite of tools for submitting and managing your apps and in-app purchases on the App Store.

App Store Connect Documentation

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Individual-to-Organization migration pending since August — paid membership disabled and agreement acceptance blocked
Hello, I’m looking for guidance on the correct escalation process for an Individual-to-Organization migration that has remained unresolved since late August 2026. My Apple Developer Program membership is already paid, with a renewal date of August 4, 2027. However, the Developer portal still says that the migration is being processed and that membership benefits are temporarily disabled. The business is a Polish sole proprietorship registered in CEIDG, with a D-U-N-S Number. I explained this legal structure to Developer Support in August. The D-U-N-S information was confirmed as verified on September 1. There are now two enrollment references associated with the same Apple Account. I followed the requested steps in both paths, but I have not received confirmation of whether the newer enrollment replaces the original migration or whether Support needs to reconcile them. On October 30, I uploaded my passport and English-language CEIDG certificate through Apple’s secure portal. Apple confirmed receipt. I have since followed up through the existing support case, including today, November 11. The current blockers are: The migration remains pending and membership benefits are disabled. Certificates, Identifiers & Profiles remains unavailable. App Store Connect is accessible, but attempting to create an app produces an “Agreement Update” dialog requiring acceptance of the updated Apple Developer Program License Agreement. The Developer account does not show a Review/Agree control for that agreement. Phone support currently appears unavailable in the case portal. We need to release TickerCanvas and Patent Strzelecki on iOS; their Android versions are already published. I understand that individual account matters must be handled privately. My questions here concern the escalation process: How can this existing case reach the team able to resolve a stalled membership migration? If the organization migration cannot be completed promptly, can Support restore the existing paid Individual membership and publishing access without requiring another subscription? How should the updated license agreement be accepted when the pending migration appears to prevent access to the acceptance step? I am happy to provide case and enrollment references privately to an authorized Apple representative. After more than two months, I would appreciate a concrete next step that allows us to resume development and submit our apps. Thank you.
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Paid Apps Agreement stuck: bank account "Processing" for 3 weeks, W-8BEN citizenship field locked
I'm an individual developer. My Paid Apps Agreement has been stuck in "Pending User Info" since October 20, 2026, because of two issues: My bank account (Vietnam) has been in "Processing" status for 3 weeks. I cannot edit it, and there is no explanation of what is wrong. App Store Connect shows "Missing Tax Info" and asks for a new W-8BEN, although I submitted one on October 20. In the new form, "Country or Region of Citizenship" is locked to my country of residence (Vietnam), but my citizenship is different (Moldova), so I cannot submit a correct form. I contacted Finance Support on October 23 (Case-ID 23071849) and followed up on November 6, but received no response. Has anyone had a similar issue? How did you get it resolved? Could someone from Apple please look into this case? Thank you!
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W-9 Line 1 locked to LLC name for single-member LLC disregarded entity- Case 23029434
Organization: OCTOBER FOURTH TO SUCCESS, LLC Team ID: X463RJR2VU Case-ID: 23029434 Account Holder: Yanjiao Yang My company is a single-member LLC, owned solely by me, and has not elected corporate tax treatment. On the App Store Connect U.S. Form W-9, I selected “Limited Liability Company – Disregarded Entity.” However, Line 1 remains locked with the company name, “OCTOBER FOURTH TO SUCCESS, LLC.” Selecting this option did not make the field editable or provide a separate field for the owner's name. The W-9 instructions indicate that a disregarded entity should enter its owner's name on Line 1 and the entity's name on Line 2. My legal tax name is Yanjiao Yang. I have not submitted the form because I want to ensure the name and taxpayer identification number are entered correctly. This was first acknowledged on October 21, 2026. I followed up on October 26, 27, 30 and November 3, and have received no response. Could Apple please provide a secure method for submitting a correctly completed W-9, or correct the locked field? This is blocking my Paid Apps Agreement and in-app purchase testing.
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validate app faild
NSUnderlyingError : A server error occurred. (-19241) code : 10 description : The app contains one or more corrupted binaries. Rebuild the app and resubmit. iris-code : 10 2026-11-11 08:47:09.379 DEBUG: [ContentDelivery.Uploader.600000766480] Removed the temporary asset directory '~/Library/Caches/com.apple.cds/com.apple.cds_4D2113A3-91AD-4AF9-98CD-E36C42DA84B8'. 2026-11-11 08:47:09.379 DEBUG: [ContentDelivery.Uploader.600000766480] Removing uploader saved state for identifier 'com.apple.cds_4D2113A3-91AD-4AF9-98CD-E36C42DA84B8'. 2026-11-11 08:47:09.380 DEBUG: [ContentDelivery.Uploader.600000766480] Show Progress: Verify failed. This is the log.I cannot find any in my project.
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Retention Messaging in App Store Connect
I reached out to Apple Developer Support and they directed me to the forums. This video "Explore Retention Messaging in App Store Connect" shows a "Retention Messaging" section at the 3:21 timestamp of the video, within "Subscriptions" below the "Billing Grace Period" section. For the apps in our account, there is no "Retention Messaging" section available within the Subscriptions area. I am not asking about the API. I do not believe the API is required in order to have the Retention Messaging section show up in App Store Connect. In the video, the speaker says “I'll share an overview of Retention Messaging, and how to set it up in App Store Connect” and she shows how to navigate there. While she explains that “Real-time Retention Messaging is powered by the Retention Messaging API” - she also says that you can “create the same views using real-time Retention Messaging as you can when using retention messages in App Store Connect.” Is there something that we need to do in order to get access to this area of App Store Connect so we can set up Retention Messaging? Thank you so much.
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W-8BEN line 2 locked with the wrong citizenship, Finance not replying
Same problem as threads 847696 and 80916, still happening in October 2026. I'm a Brazilian citizen living in the UK, enrolled as an individual. The U.S. Certificate of Foreign Status I submitted on 28 September recorded United Kingdom on line 2, and the W-8BEN copies it into its line 2 (citizenship) as locked text. I can't submit a W-8BEN with the wrong citizenship, so my Paid Apps Agreement is stuck at Pending User Info. Finance case 22532856 has had no reply since 28 September apart from the automatic acknowledgement. Has anyone had this reset? Did it take a phone call, or did someone at Apple reset the tax forms for you?
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Can't log into developer account via invite
I was invited by another developer to join their account (I have my own personal developer account but I'll be publishing apps on theirs). The email invite never came through, so the inviter sent me a new invite to another email address I own. That one I got. When I click Accept invitation and attempt to log in using my Apple ID, the page simply redirects me back to connect again. I can never get into the developer acccount. So there are two problems: Why am I not receiving an invite from my Apple ID email account When I work around that problem, why does the invite not allow me in? We've attempted "resend invite" to no avail. I'm not sure how to proceed.
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Upload issues with iTMSTransporter 4.2 and 4.3
I was recently evaluating updating the version of iTMSTransporter my team uses as a part of our CI/CD pipeline from 4.1 to 4.2 or 4.3. Upon doing so, I ran into what seems like two different issues with either 4.2 and 4.3. For 4.2, it appears that when Transporter was creating the analysis file to send up to Apple, while a non-zero file size was calculated, a zero byte file was written to disk which fails the upload: [2026-10-26 17:08:00 PDT] <main> INFO: Performing analysis... [2026-10-26 17:08:07 PDT] <main> DEBUG: finding application by bundle ID succeeded [2026-10-26 17:08:08 PDT] <main> DEBUG: finding upload container succeeded [2026-10-26 17:08:09 PDT] <main> INFO: Uploading software analysis file... [2026-10-26 17:08:09 PDT] <main> INFO: Computing composite checksum (MD5) for tx-MTGA.ipa-swinfo.plist6352923410183375150.tmp ... [2026-10-26 17:08:09 PDT] <main> INFO: Computed composite checksum (MD5) for tx-MTGA.ipa-swinfo.plist6352923410183375150.tmp in 2 ms: 0932780d86c2782ec1b3e87a89e6491e-1-665027 [2026-10-26 17:08:09 PDT] <main> INFO: Starting upload for package c38e51e9-62e6-4a59-8010-a60472da46c4-tx-MTGA.ipa-swinfo.plist6352923410183375150.tmp. [2026-10-26 17:08:09 PDT] <main> DBG-X: adding file for % complete logging: tx-MTGA.ipa-swinfo.plist6352923410183375150.tmp , size: 665027 [2026-10-26 17:08:10 PDT] <main> INFO: Transfer Metrics Summary: [2026-10-26 17:08:10 PDT] <main> INFO: bytes transmitted: 0 [2026-10-26 17:08:10 PDT] <main> DEBUG: Transport HTTP failed after 0 bytes, trying next transport. Error: could not upload file: tx-MTGA.ipa-swinfo.plist6352923410183375150.tmp [2026-10-26 17:08:10 PDT] <main> ERROR: All transport types failed for file: tx-MTGA.ipa-swinfo.plist6352923410183375150.tmpFor 4.3, I have been hitting an issue where the JSON response sent from Apple is not being decompressed prior to attempting to parse said response: [2026-10-27 11:32:45 PDT] <main> INFO: iTMSTransporter : iTunes Store Transporter [4.3.0] [2026-10-27 14:40:22 PDT] <main> INFO: Java HTTP client activated [2026-10-27 11:33:08 PDT] <main> INFO: Creating reservations for build upload: 7d5b8186-c6d0-4b9b-aac8-2a254c58b28f [2026-10-27 11:33:08 PDT] <main> DEBUG: creating upload file... [2026-10-27 11:33:08 PDT] <main> TRACE: Using IRIS deployment com.apple.transporter.iris.asc.uploads/providerPrefix [2026-10-27 11:33:08 PDT] <main> TRACE: Connecting to host appstoreconnect.apple.com [2026-10-27 11:33:08 PDT] <main> TRACE: Adding authentication cookie: 'myacinfo' to request [2026-10-27 11:33:09 PDT] <main> INFO: Request: POST https://appstoreconnect.apple.com/iris/provider/69a6de78-71f1-47e3-e053-5b8c7c11a4d1/v1/buildUploadFiles Caused by: com.fasterxml.jackson.core.JsonParseException: Illegal character ((CTRL-CHAR, code 31)): only regular white space (\r, \n, \t) is allowed between tokens at [Source: REDACTED (`StreamReadFeature.INCLUDE_SOURCE_IN_LOCATION` disabled); line: 1, column: 2] at com.fasterxml.jackson.core.JsonParser._constructError(JsonParser.java:2599) at com.fasterxml.jackson.core.base.ParserMinimalBase._throwInvalidSpace(ParserMinimalBase.java:794) at com.fasterxml.jackson.core.json.UTF8StreamJsonParser._skipWSOrEnd(UTF8StreamJsonParser.java:3196) [2026-10-27 11:33:08 PDT] <main> INFO: bytes transmitted: 0 [2026-10-27 11:33:09 PDT] <main> DEBUG: Transport HTTP failed after 0 bytes, trying next transport. Error: could not upload file: tx-MTGA.ipa-swinfo.plist14085345763900182469.tmp [2026-10-27 11:33:09 PDT] <main> ERROR: All transport types failed for file: tx-MTGA.ipa-swinfo.plist14085345763900182469.tmp4.3.0 HTTP Response Analysis (from SSL debug logs): HTTP/1.1 201 Created Server: daiquiri/5 Content-Type: application/json [... headers ...] Response Body (hex dump): 07A0: 6C 79 0D 0A 0D 0A 1F 8B 08 00 00 00 00 00 00 00 ly.............. ^^^^^ ^^^^ ^^^^ CRLF CRLF GZIP magic number (0x1F 0x8B) 0x1F = decimal 31 = the "control character" in the error message 0x8B = GZIP header byte 2 0x08 = GZIP compression method (deflate)Could anyone provide any assistance with what else I could be doing here to either further troubleshoot these issues or address what I'm finding? Thank you for your time and consideration.
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DSA trader verification "In Review" since Oct 23: approved app blocked in all 27 EU countries, no reply on 3 support cases
Hello, I'm an individual developer in Romania. My trader information for the Digital Services Act has shown "In Review" in App Store Connect > Business > Compliance since October 23, 2026, now more than two weeks, against the roughly five business days Apple mentions. My app (Sabaki Courses, Apple ID 6825241371) was approved and released on November 3. It's live in 148 countries, but "Cannot Sell" in all 27 EU countries, including Romania, which is the only market it's made for (a maths app for students preparing for Romania's national exams). All other business items are Active: Paid and Free Apps agreements, bank account, tax forms and DAC7. App Store Connect shows no request for documents, and there's no way to edit or resubmit while it's in review. What I've tried: Developer Support case 103017594789 (Nov 3, followed up Nov 4, re-submitted via getsupport.apple.com on Nov 6): only the email option is offered, no phone or callback. A follow-up case, 30000009872231 (Nov 9). A complaint under Apple's P2B internal complaint-handling process, 30000010650163 (Nov 10). No substantive reply so far. I've read other threads with the same issue; for one developer a phone option appeared after re-submitting and the agent completed the verification during the call, but I don't see one. Has anyone got through this recently, and what finally worked? If anyone at Apple can look at it or pass it to the right team, I'd be very grateful. Happy to provide any document or take a call. Thank you!
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DSA trader status stuck "In Review" since Nov 5 - existing app removed from all EU storefronts
Hello, I'm a developer in Bulgaria. I updated my Digital Services Act trader information on November 5, 2026, and since then it has shown "In Review" in App Store Connect > Business > Compliance. While it's in review, my app (Apple ID 347009526), which was previously available in the EU (for more than 15 years), shows "Cannot Sell" in all 27 EU countries. Existing and new EU users can't download it. All other business items are Active (Paid and Free Apps agreements, bank account, tax forms). App Store Connect shows no request for documents, and there's no way to edit or resubmit while it's in review. What I've tried: Developer Support case 30000006743649 (Nov 6 and then Nov 10). Only the email option is offered; the Phone/callback option has never appeared for my account. Calling Apple Support UK, who said they can't help with developer account questions. Team ID: 6YGS678J7X Has anyone had this resolved recently, and what worked? If anyone at Apple can look at it or pass it to the right team, I'd be very grateful. Happy to provide any documents or take a call. Thank you!
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App launch blocked: tax/banking setup locked, support unanswered since October 29
Our first app launch is blocked by unresolved App Store Connect financial setup: Paid Apps Agreement: Pending User Info. Banking: Processing for nearly two weeks; changes are disabled. We need to replace an invoicing virtual account with our actual company checking account. Tax: only W-9 is available for a foreign-owned US single-member disregarded LLC. We requested guidance on the appropriate W-8 documentation. Finance case 23196327 (October 29) and Developer Support case 30000005253797 (November 4) have received no substantive replies despite follow-ups. Phone support is unavailable. App Review has now rejected our app under 2.1(b) because subscriptions were not submitted. All four products have saved starting prices, but adding them for review returns “You must add a subscription price.” We have also explained the blocker in the App Review conversation. What escalation route can connect these cases with the team able to unlock banking corrections and resolve the tax-form setup? Can an Apple representative help route this request?
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Foreign-owned US LLC stuck on W-9 form, tax team silent for a month
My developer account is a US single-member LLC owned by a non-US individual. The LLC is a disregarded entity with a valid EIN. App Store Connect only shows me the W-9 workflow. But the IRS instructions for W-9 say: ▎ "If the owner of a disregarded entity is a foreign person, the owner must complete an appropriate Form W-8 instead of a Form W-9" So I legally cannot submit a W-9. I need the W-8BEN workflow enabled. Apple Finance told me all US legal entities must complete a W-9, then suggested I get an EIN (I have one) or change my address. When I sent the IRS guidance, they said their system can't make the change and forwarded it to the tax team. That was May 14 (Case-ID 19771345). Over 15 business days later: no reply, no timeline, and my paid agreement is still inactive. My business is on hold. Has anyone with a foreign-owned single-member US LLC gotten the W-8BEN workflow enabled? Is there any escalation path beyond iTSPayments and the Finance contact form? Both have gone quiet.
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"Bank key doesn't exist" for a Turkish bank blocks Paid Apps Agreement (Ziraat Bankasi)
I can't add my bank account to the Paid Apps Agreement in App Store Connect (Business > Agreements, Tax, and Banking). Country Turkiye, currency TRY, bank T.C. Ziraat Bankasi A.S. My IBAN passes validation, but saving fails with "Bank key doesn't exist". The branch doesn't appear in "Search for Your Bank" (searching Ziraat in Istanbul returns the maximum of 50 results and my branch isn't among them). Entering the bank code by hand in the format the search results use (0010 + 5-digit branch code + 034) returns the same error. I contacted Apple Finance through Contact Us on November 4-5 and again today (November 10) and haven't received a reply yet. Without the bank account the Paid Apps Agreement stays pending, so I can't offer subscriptions. Another developer reported the same error with Turkish banks here: https://developer.apple.com/forums/thread/850196 Has anyone with a Turkish bank (Ziraat, Garanti or another) solved this? Did Apple Finance add the branch on their side, or is there a bank code format that works?
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Version stuck in "Processing for Distribution" for hours after manual release
Hello, Our app update has been stuck in "Processing for Distribution" for several hours and is still not live on the App Store. App: Yakıtmatik (Apple ID: 6749356885) Version: 1.0.21 (build 24) Timeline (UTC): Nov 6, 2026, 15:27 – Submitted for review Nov 6, 2026, 21:55 – Approved, status "Pending Developer Release" Nov 9, 2026, 11:56 – Manually released. Status changed to "Ready for Distribution" / "Processing for Distribution" The App Store (Turkey, US and Germany storefronts) and the iTunes Lookup API still return the previous version 1.0.20. Our previous updates usually went live shortly after release, so this delay is unusual for us. This update is critical for our users, because the current version on the App Store has a serious issue that blocks many of them from using the app. Is anyone else seeing longer distribution delays right now? Is there anything we can do on our side to speed this up? Thank you.
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Standalone watchOS app cannot submit first auto-renewable subscriptions – App Store Connect validation conflict
I am seeking guidance from an Apple App Store Connect or StoreKit engineer regarding a submission issue that prevents the initial release of my standalone watchOS application. Application configuration App: My Curl Clock Developer: Frostline Labs Inc. Platform: Standalone watchOS (watch-only) App version: 1.0, Build 5 Architecture: Xcode-generated iOS wrapper containing the watchOS application Monetization: Two auto-renewable subscriptions (Basic Annual and Pro Annual) Subscription group: My Curl Clock Background My application was previously rejected under App Review Guideline 2.1(b). App Review instructed me to submit the subscriptions together with a new app binary. I have configured both subscription products and their subscription group in App Store Connect. I then created a draft submission containing: My Curl Clock Version 1.0 (Build 5) Basic Annual subscription Pro Annual subscription My Curl Clock subscription group However, App Store Connect prevents submission with the following validation error: In-app purchases and subscriptions are currently not supported on Apple Watch. To submit this app version, you must remove all in-app purchases or subscriptions from this submission. Conflicting requirements Apple's App Store Connect documentation states that the first auto-renewable subscription must be submitted with a new app version. The same documentation also states that in-app purchases and subscriptions cannot be included in an Apple Watch app-version submission. Apple's documentation for independent watchOS applications describes an iOS wrapper architecture and supports purchases directly on Apple Watch. These requirements appear to create a circular submission problem: The first subscription requires an app version. App Store Connect blocks adding subscriptions to the Apple Watch app-version submission. Removing the subscriptions conflicts with App Review's instructions. Steps already taken Confirmed that both subscriptions and their subscription group are included in the draft submission. Contacted Apple Developer Support (Case 103004272249). Provided the exact validation error and supporting screenshot. Submitted a formal report through Feedback Assistant (FB25450734). Developer Support has recommended posting in the Developer Forums but has not identified a supported submission procedure or workaround. Questions for Apple engineers What is the supported procedure for submitting the first auto-renewable subscriptions for a standalone watchOS application? Can the initial subscription group and products be submitted separately or associated with the app version through an alternative supported process? Does App Store Connect require a functional iOS companion app for the initial approval of subscriptions, despite StoreKit supporting purchases directly on Apple Watch? Is this a known App Store Connect limitation, particularly following the changes to the submission process in July 2026? Is there a supported workaround that allows compliance with both App Review's instructions and App Store Connect's validation requirements? References Apple — Creating independent watchOS apps: https://developer.apple.com/documentation/watchos-apps/creating-independent-watchos-apps Apple — Submit an In-App Purchase: https://developer.apple.com/help/app-store-connect/manage-submissions-to-app-review/submit-an-in-app-purchase Related developer discussion: https://developer.apple.com/forums/thread/842983 Feedback Assistant: FB25450734 I would appreciate guidance from an Apple engineer familiar with App Store Connect submissions and StoreKit on watchOS. At present, this issue completely prevents the initial release of an otherwise completed application.
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DSA Trader Verification stuck "In Review" for 6+ days – App delisted across EU (Case ID: 30000008369195)
Our production app has been completely removed across all 27 EU storefronts because our Digital Services Act (DSA) Trader status has been stuck in "In Review" since November 3rd, 2026 (over 6 days). • Account Type: Individual Developer (Serbia) • Account Status: Paid Apps Agreement, Bank Account, and W-8BEN Tax forms are all verified and Active. • Support Follow-ups (Case ID: 30000008369195): Submitted the original ticket 4 days ago, followed up 2 days ago, and sent another urgent update today with zero response or updates. In App Store Connect under Agreements, Tax, and Banking -> Compliance -> Digital Services Act, the status remains completely locked to "In Review" with no option to edit, update, or submit additional documentation. The European Union represents our primary market and user base. This ongoing delisting is causing severe business disruption, user loss, and active subscriber churn every single day. Could an Apple moderator or developer support specialist please help escalate Case ID: 30000008369195 to the Compliance / Legal review team so our trader status can be manually reviewed and finalized today?
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Version 1.11.8.2 is Ready for Distribution but not available on the App Store
Hello, Version 1.11.8.2 (build 1851) of our app "Craftix: Survival & Craft 3D" (Apple ID 6753276797) has had the status "Ready for Distribution" in App Store Connect since November 9, 2026, more than 8 hours ago. The App Store still offers the previous version, 1.11.8.1, to everyone: the App Store product page shows version 1.11.8.1 as the latest one; the iTunes Lookup API returns 1.11.8.1 for the US, RU, BR and DE storefronts; users who open the app page on their devices can only install 1.11.8.1. This is urgent for us: our game servers have already been updated, and version 1.11.8.1 can no longer connect to them. iOS players are asked to update the app, but the update is not available, so they cannot play. Could you please check why version 1.11.8.2 is not being distributed and help us make it available on the App Store? Developer Support case: 30000010318928 Thank you, Georgii Aleksandrov, KowiyGames
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Individual-to-Organization migration pending since August — paid membership disabled and agreement acceptance blocked
Hello, I’m looking for guidance on the correct escalation process for an Individual-to-Organization migration that has remained unresolved since late August 2026. My Apple Developer Program membership is already paid, with a renewal date of August 4, 2027. However, the Developer portal still says that the migration is being processed and that membership benefits are temporarily disabled. The business is a Polish sole proprietorship registered in CEIDG, with a D-U-N-S Number. I explained this legal structure to Developer Support in August. The D-U-N-S information was confirmed as verified on September 1. There are now two enrollment references associated with the same Apple Account. I followed the requested steps in both paths, but I have not received confirmation of whether the newer enrollment replaces the original migration or whether Support needs to reconcile them. On October 30, I uploaded my passport and English-language CEIDG certificate through Apple’s secure portal. Apple confirmed receipt. I have since followed up through the existing support case, including today, November 11. The current blockers are: The migration remains pending and membership benefits are disabled. Certificates, Identifiers & Profiles remains unavailable. App Store Connect is accessible, but attempting to create an app produces an “Agreement Update” dialog requiring acceptance of the updated Apple Developer Program License Agreement. The Developer account does not show a Review/Agree control for that agreement. Phone support currently appears unavailable in the case portal. We need to release TickerCanvas and Patent Strzelecki on iOS; their Android versions are already published. I understand that individual account matters must be handled privately. My questions here concern the escalation process: How can this existing case reach the team able to resolve a stalled membership migration? If the organization migration cannot be completed promptly, can Support restore the existing paid Individual membership and publishing access without requiring another subscription? How should the updated license agreement be accepted when the pending migration appears to prevent access to the acceptance step? I am happy to provide case and enrollment references privately to an authorized Apple representative. After more than two months, I would appreciate a concrete next step that allows us to resume development and submit our apps. Thank you.
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Paid Apps Agreement stuck: bank account "Processing" for 3 weeks, W-8BEN citizenship field locked
I'm an individual developer. My Paid Apps Agreement has been stuck in "Pending User Info" since October 20, 2026, because of two issues: My bank account (Vietnam) has been in "Processing" status for 3 weeks. I cannot edit it, and there is no explanation of what is wrong. App Store Connect shows "Missing Tax Info" and asks for a new W-8BEN, although I submitted one on October 20. In the new form, "Country or Region of Citizenship" is locked to my country of residence (Vietnam), but my citizenship is different (Moldova), so I cannot submit a correct form. I contacted Finance Support on October 23 (Case-ID 23071849) and followed up on November 6, but received no response. Has anyone had a similar issue? How did you get it resolved? Could someone from Apple please look into this case? Thank you!
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W-9 Line 1 locked to LLC name for single-member LLC disregarded entity- Case 23029434
Organization: OCTOBER FOURTH TO SUCCESS, LLC Team ID: X463RJR2VU Case-ID: 23029434 Account Holder: Yanjiao Yang My company is a single-member LLC, owned solely by me, and has not elected corporate tax treatment. On the App Store Connect U.S. Form W-9, I selected “Limited Liability Company – Disregarded Entity.” However, Line 1 remains locked with the company name, “OCTOBER FOURTH TO SUCCESS, LLC.” Selecting this option did not make the field editable or provide a separate field for the owner's name. The W-9 instructions indicate that a disregarded entity should enter its owner's name on Line 1 and the entity's name on Line 2. My legal tax name is Yanjiao Yang. I have not submitted the form because I want to ensure the name and taxpayer identification number are entered correctly. This was first acknowledged on October 21, 2026. I followed up on October 26, 27, 30 and November 3, and have received no response. Could Apple please provide a secure method for submitting a correctly completed W-9, or correct the locked field? This is blocking my Paid Apps Agreement and in-app purchase testing.
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validate app faild
NSUnderlyingError : A server error occurred. (-19241) code : 10 description : The app contains one or more corrupted binaries. Rebuild the app and resubmit. iris-code : 10 2026-11-11 08:47:09.379 DEBUG: [ContentDelivery.Uploader.600000766480] Removed the temporary asset directory '~/Library/Caches/com.apple.cds/com.apple.cds_4D2113A3-91AD-4AF9-98CD-E36C42DA84B8'. 2026-11-11 08:47:09.379 DEBUG: [ContentDelivery.Uploader.600000766480] Removing uploader saved state for identifier 'com.apple.cds_4D2113A3-91AD-4AF9-98CD-E36C42DA84B8'. 2026-11-11 08:47:09.380 DEBUG: [ContentDelivery.Uploader.600000766480] Show Progress: Verify failed. This is the log.I cannot find any in my project.
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10h
Retention Messaging in App Store Connect
I reached out to Apple Developer Support and they directed me to the forums. This video "Explore Retention Messaging in App Store Connect" shows a "Retention Messaging" section at the 3:21 timestamp of the video, within "Subscriptions" below the "Billing Grace Period" section. For the apps in our account, there is no "Retention Messaging" section available within the Subscriptions area. I am not asking about the API. I do not believe the API is required in order to have the Retention Messaging section show up in App Store Connect. In the video, the speaker says “I'll share an overview of Retention Messaging, and how to set it up in App Store Connect” and she shows how to navigate there. While she explains that “Real-time Retention Messaging is powered by the Retention Messaging API” - she also says that you can “create the same views using real-time Retention Messaging as you can when using retention messages in App Store Connect.” Is there something that we need to do in order to get access to this area of App Store Connect so we can set up Retention Messaging? Thank you so much.
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14h
W-8BEN line 2 locked with the wrong citizenship, Finance not replying
Same problem as threads 847696 and 80916, still happening in October 2026. I'm a Brazilian citizen living in the UK, enrolled as an individual. The U.S. Certificate of Foreign Status I submitted on 28 September recorded United Kingdom on line 2, and the W-8BEN copies it into its line 2 (citizenship) as locked text. I can't submit a W-8BEN with the wrong citizenship, so my Paid Apps Agreement is stuck at Pending User Info. Finance case 22532856 has had no reply since 28 September apart from the automatic acknowledgement. Has anyone had this reset? Did it take a phone call, or did someone at Apple reset the tax forms for you?
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10
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6
Views
671
Activity
16h
Can't log into developer account via invite
I was invited by another developer to join their account (I have my own personal developer account but I'll be publishing apps on theirs). The email invite never came through, so the inviter sent me a new invite to another email address I own. That one I got. When I click Accept invitation and attempt to log in using my Apple ID, the page simply redirects me back to connect again. I can never get into the developer acccount. So there are two problems: Why am I not receiving an invite from my Apple ID email account When I work around that problem, why does the invite not allow me in? We've attempted "resend invite" to no avail. I'm not sure how to proceed.
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0
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0
Views
26
Activity
16h
Upload issues with iTMSTransporter 4.2 and 4.3
I was recently evaluating updating the version of iTMSTransporter my team uses as a part of our CI/CD pipeline from 4.1 to 4.2 or 4.3. Upon doing so, I ran into what seems like two different issues with either 4.2 and 4.3. For 4.2, it appears that when Transporter was creating the analysis file to send up to Apple, while a non-zero file size was calculated, a zero byte file was written to disk which fails the upload: [2026-10-26 17:08:00 PDT] <main> INFO: Performing analysis... [2026-10-26 17:08:07 PDT] <main> DEBUG: finding application by bundle ID succeeded [2026-10-26 17:08:08 PDT] <main> DEBUG: finding upload container succeeded [2026-10-26 17:08:09 PDT] <main> INFO: Uploading software analysis file... [2026-10-26 17:08:09 PDT] <main> INFO: Computing composite checksum (MD5) for tx-MTGA.ipa-swinfo.plist6352923410183375150.tmp ... [2026-10-26 17:08:09 PDT] <main> INFO: Computed composite checksum (MD5) for tx-MTGA.ipa-swinfo.plist6352923410183375150.tmp in 2 ms: 0932780d86c2782ec1b3e87a89e6491e-1-665027 [2026-10-26 17:08:09 PDT] <main> INFO: Starting upload for package c38e51e9-62e6-4a59-8010-a60472da46c4-tx-MTGA.ipa-swinfo.plist6352923410183375150.tmp. [2026-10-26 17:08:09 PDT] <main> DBG-X: adding file for % complete logging: tx-MTGA.ipa-swinfo.plist6352923410183375150.tmp , size: 665027 [2026-10-26 17:08:10 PDT] <main> INFO: Transfer Metrics Summary: [2026-10-26 17:08:10 PDT] <main> INFO: bytes transmitted: 0 [2026-10-26 17:08:10 PDT] <main> DEBUG: Transport HTTP failed after 0 bytes, trying next transport. Error: could not upload file: tx-MTGA.ipa-swinfo.plist6352923410183375150.tmp [2026-10-26 17:08:10 PDT] <main> ERROR: All transport types failed for file: tx-MTGA.ipa-swinfo.plist6352923410183375150.tmpFor 4.3, I have been hitting an issue where the JSON response sent from Apple is not being decompressed prior to attempting to parse said response: [2026-10-27 11:32:45 PDT] <main> INFO: iTMSTransporter : iTunes Store Transporter [4.3.0] [2026-10-27 14:40:22 PDT] <main> INFO: Java HTTP client activated [2026-10-27 11:33:08 PDT] <main> INFO: Creating reservations for build upload: 7d5b8186-c6d0-4b9b-aac8-2a254c58b28f [2026-10-27 11:33:08 PDT] <main> DEBUG: creating upload file... [2026-10-27 11:33:08 PDT] <main> TRACE: Using IRIS deployment com.apple.transporter.iris.asc.uploads/providerPrefix [2026-10-27 11:33:08 PDT] <main> TRACE: Connecting to host appstoreconnect.apple.com [2026-10-27 11:33:08 PDT] <main> TRACE: Adding authentication cookie: 'myacinfo' to request [2026-10-27 11:33:09 PDT] <main> INFO: Request: POST https://appstoreconnect.apple.com/iris/provider/69a6de78-71f1-47e3-e053-5b8c7c11a4d1/v1/buildUploadFiles Caused by: com.fasterxml.jackson.core.JsonParseException: Illegal character ((CTRL-CHAR, code 31)): only regular white space (\r, \n, \t) is allowed between tokens at [Source: REDACTED (`StreamReadFeature.INCLUDE_SOURCE_IN_LOCATION` disabled); line: 1, column: 2] at com.fasterxml.jackson.core.JsonParser._constructError(JsonParser.java:2599) at com.fasterxml.jackson.core.base.ParserMinimalBase._throwInvalidSpace(ParserMinimalBase.java:794) at com.fasterxml.jackson.core.json.UTF8StreamJsonParser._skipWSOrEnd(UTF8StreamJsonParser.java:3196) [2026-10-27 11:33:08 PDT] <main> INFO: bytes transmitted: 0 [2026-10-27 11:33:09 PDT] <main> DEBUG: Transport HTTP failed after 0 bytes, trying next transport. Error: could not upload file: tx-MTGA.ipa-swinfo.plist14085345763900182469.tmp [2026-10-27 11:33:09 PDT] <main> ERROR: All transport types failed for file: tx-MTGA.ipa-swinfo.plist14085345763900182469.tmp4.3.0 HTTP Response Analysis (from SSL debug logs): HTTP/1.1 201 Created Server: daiquiri/5 Content-Type: application/json [... headers ...] Response Body (hex dump): 07A0: 6C 79 0D 0A 0D 0A 1F 8B 08 00 00 00 00 00 00 00 ly.............. ^^^^^ ^^^^ ^^^^ CRLF CRLF GZIP magic number (0x1F 0x8B) 0x1F = decimal 31 = the "control character" in the error message 0x8B = GZIP header byte 2 0x08 = GZIP compression method (deflate)Could anyone provide any assistance with what else I could be doing here to either further troubleshoot these issues or address what I'm finding? Thank you for your time and consideration.
Replies
0
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0
Views
48
Activity
19h
DSA trader verification "In Review" since Oct 23: approved app blocked in all 27 EU countries, no reply on 3 support cases
Hello, I'm an individual developer in Romania. My trader information for the Digital Services Act has shown "In Review" in App Store Connect > Business > Compliance since October 23, 2026, now more than two weeks, against the roughly five business days Apple mentions. My app (Sabaki Courses, Apple ID 6825241371) was approved and released on November 3. It's live in 148 countries, but "Cannot Sell" in all 27 EU countries, including Romania, which is the only market it's made for (a maths app for students preparing for Romania's national exams). All other business items are Active: Paid and Free Apps agreements, bank account, tax forms and DAC7. App Store Connect shows no request for documents, and there's no way to edit or resubmit while it's in review. What I've tried: Developer Support case 103017594789 (Nov 3, followed up Nov 4, re-submitted via getsupport.apple.com on Nov 6): only the email option is offered, no phone or callback. A follow-up case, 30000009872231 (Nov 9). A complaint under Apple's P2B internal complaint-handling process, 30000010650163 (Nov 10). No substantive reply so far. I've read other threads with the same issue; for one developer a phone option appeared after re-submitting and the agent completed the verification during the call, but I don't see one. Has anyone got through this recently, and what finally worked? If anyone at Apple can look at it or pass it to the right team, I'd be very grateful. Happy to provide any document or take a call. Thank you!
Replies
1
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0
Views
101
Activity
21h
DSA trader status stuck "In Review" since Nov 5 - existing app removed from all EU storefronts
Hello, I'm a developer in Bulgaria. I updated my Digital Services Act trader information on November 5, 2026, and since then it has shown "In Review" in App Store Connect > Business > Compliance. While it's in review, my app (Apple ID 347009526), which was previously available in the EU (for more than 15 years), shows "Cannot Sell" in all 27 EU countries. Existing and new EU users can't download it. All other business items are Active (Paid and Free Apps agreements, bank account, tax forms). App Store Connect shows no request for documents, and there's no way to edit or resubmit while it's in review. What I've tried: Developer Support case 30000006743649 (Nov 6 and then Nov 10). Only the email option is offered; the Phone/callback option has never appeared for my account. Calling Apple Support UK, who said they can't help with developer account questions. Team ID: 6YGS678J7X Has anyone had this resolved recently, and what worked? If anyone at Apple can look at it or pass it to the right team, I'd be very grateful. Happy to provide any documents or take a call. Thank you!
Replies
0
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0
Views
26
Activity
21h
App launch blocked: tax/banking setup locked, support unanswered since October 29
Our first app launch is blocked by unresolved App Store Connect financial setup: Paid Apps Agreement: Pending User Info. Banking: Processing for nearly two weeks; changes are disabled. We need to replace an invoicing virtual account with our actual company checking account. Tax: only W-9 is available for a foreign-owned US single-member disregarded LLC. We requested guidance on the appropriate W-8 documentation. Finance case 23196327 (October 29) and Developer Support case 30000005253797 (November 4) have received no substantive replies despite follow-ups. Phone support is unavailable. App Review has now rejected our app under 2.1(b) because subscriptions were not submitted. All four products have saved starting prices, but adding them for review returns “You must add a subscription price.” We have also explained the blocker in the App Review conversation. What escalation route can connect these cases with the team able to unlock banking corrections and resolve the tax-form setup? Can an Apple representative help route this request?
Replies
0
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0
Views
48
Activity
23h
Foreign-owned US LLC stuck on W-9 form, tax team silent for a month
My developer account is a US single-member LLC owned by a non-US individual. The LLC is a disregarded entity with a valid EIN. App Store Connect only shows me the W-9 workflow. But the IRS instructions for W-9 say: ▎ "If the owner of a disregarded entity is a foreign person, the owner must complete an appropriate Form W-8 instead of a Form W-9" So I legally cannot submit a W-9. I need the W-8BEN workflow enabled. Apple Finance told me all US legal entities must complete a W-9, then suggested I get an EIN (I have one) or change my address. When I sent the IRS guidance, they said their system can't make the change and forwarded it to the tax team. That was May 14 (Case-ID 19771345). Over 15 business days later: no reply, no timeline, and my paid agreement is still inactive. My business is on hold. Has anyone with a foreign-owned single-member US LLC gotten the W-8BEN workflow enabled? Is there any escalation path beyond iTSPayments and the Finance contact form? Both have gone quiet.
Replies
6
Boosts
2
Views
544
Activity
23h
"Bank key doesn't exist" for a Turkish bank blocks Paid Apps Agreement (Ziraat Bankasi)
I can't add my bank account to the Paid Apps Agreement in App Store Connect (Business > Agreements, Tax, and Banking). Country Turkiye, currency TRY, bank T.C. Ziraat Bankasi A.S. My IBAN passes validation, but saving fails with "Bank key doesn't exist". The branch doesn't appear in "Search for Your Bank" (searching Ziraat in Istanbul returns the maximum of 50 results and my branch isn't among them). Entering the bank code by hand in the format the search results use (0010 + 5-digit branch code + 034) returns the same error. I contacted Apple Finance through Contact Us on November 4-5 and again today (November 10) and haven't received a reply yet. Without the bank account the Paid Apps Agreement stays pending, so I can't offer subscriptions. Another developer reported the same error with Turkish banks here: https://developer.apple.com/forums/thread/850196 Has anyone with a Turkish bank (Ziraat, Garanti or another) solved this? Did Apple Finance add the branch on their side, or is there a bank code format that works?
Replies
0
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0
Views
32
Activity
1d
Version stuck in "Processing for Distribution" for hours after manual release
Hello, Our app update has been stuck in "Processing for Distribution" for several hours and is still not live on the App Store. App: Yakıtmatik (Apple ID: 6749356885) Version: 1.0.21 (build 24) Timeline (UTC): Nov 6, 2026, 15:27 – Submitted for review Nov 6, 2026, 21:55 – Approved, status "Pending Developer Release" Nov 9, 2026, 11:56 – Manually released. Status changed to "Ready for Distribution" / "Processing for Distribution" The App Store (Turkey, US and Germany storefronts) and the iTunes Lookup API still return the previous version 1.0.20. Our previous updates usually went live shortly after release, so this delay is unusual for us. This update is critical for our users, because the current version on the App Store has a serious issue that blocks many of them from using the app. Is anyone else seeing longer distribution delays right now? Is there anything we can do on our side to speed this up? Thank you.
Replies
1
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0
Views
59
Activity
1d
Standalone watchOS app cannot submit first auto-renewable subscriptions – App Store Connect validation conflict
I am seeking guidance from an Apple App Store Connect or StoreKit engineer regarding a submission issue that prevents the initial release of my standalone watchOS application. Application configuration App: My Curl Clock Developer: Frostline Labs Inc. Platform: Standalone watchOS (watch-only) App version: 1.0, Build 5 Architecture: Xcode-generated iOS wrapper containing the watchOS application Monetization: Two auto-renewable subscriptions (Basic Annual and Pro Annual) Subscription group: My Curl Clock Background My application was previously rejected under App Review Guideline 2.1(b). App Review instructed me to submit the subscriptions together with a new app binary. I have configured both subscription products and their subscription group in App Store Connect. I then created a draft submission containing: My Curl Clock Version 1.0 (Build 5) Basic Annual subscription Pro Annual subscription My Curl Clock subscription group However, App Store Connect prevents submission with the following validation error: In-app purchases and subscriptions are currently not supported on Apple Watch. To submit this app version, you must remove all in-app purchases or subscriptions from this submission. Conflicting requirements Apple's App Store Connect documentation states that the first auto-renewable subscription must be submitted with a new app version. The same documentation also states that in-app purchases and subscriptions cannot be included in an Apple Watch app-version submission. Apple's documentation for independent watchOS applications describes an iOS wrapper architecture and supports purchases directly on Apple Watch. These requirements appear to create a circular submission problem: The first subscription requires an app version. App Store Connect blocks adding subscriptions to the Apple Watch app-version submission. Removing the subscriptions conflicts with App Review's instructions. Steps already taken Confirmed that both subscriptions and their subscription group are included in the draft submission. Contacted Apple Developer Support (Case 103004272249). Provided the exact validation error and supporting screenshot. Submitted a formal report through Feedback Assistant (FB25450734). Developer Support has recommended posting in the Developer Forums but has not identified a supported submission procedure or workaround. Questions for Apple engineers What is the supported procedure for submitting the first auto-renewable subscriptions for a standalone watchOS application? Can the initial subscription group and products be submitted separately or associated with the app version through an alternative supported process? Does App Store Connect require a functional iOS companion app for the initial approval of subscriptions, despite StoreKit supporting purchases directly on Apple Watch? Is this a known App Store Connect limitation, particularly following the changes to the submission process in July 2026? Is there a supported workaround that allows compliance with both App Review's instructions and App Store Connect's validation requirements? References Apple — Creating independent watchOS apps: https://developer.apple.com/documentation/watchos-apps/creating-independent-watchos-apps Apple — Submit an In-App Purchase: https://developer.apple.com/help/app-store-connect/manage-submissions-to-app-review/submit-an-in-app-purchase Related developer discussion: https://developer.apple.com/forums/thread/842983 Feedback Assistant: FB25450734 I would appreciate guidance from an Apple engineer familiar with App Store Connect submissions and StoreKit on watchOS. At present, this issue completely prevents the initial release of an otherwise completed application.
Replies
0
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0
Views
81
Activity
1d
DSA Trader Verification stuck "In Review" for 6+ days – App delisted across EU (Case ID: 30000008369195)
Our production app has been completely removed across all 27 EU storefronts because our Digital Services Act (DSA) Trader status has been stuck in "In Review" since November 3rd, 2026 (over 6 days). • Account Type: Individual Developer (Serbia) • Account Status: Paid Apps Agreement, Bank Account, and W-8BEN Tax forms are all verified and Active. • Support Follow-ups (Case ID: 30000008369195): Submitted the original ticket 4 days ago, followed up 2 days ago, and sent another urgent update today with zero response or updates. In App Store Connect under Agreements, Tax, and Banking -> Compliance -> Digital Services Act, the status remains completely locked to "In Review" with no option to edit, update, or submit additional documentation. The European Union represents our primary market and user base. This ongoing delisting is causing severe business disruption, user loss, and active subscriber churn every single day. Could an Apple moderator or developer support specialist please help escalate Case ID: 30000008369195 to the Compliance / Legal review team so our trader status can be manually reviewed and finalized today?
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0
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0
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41
Activity
1d
Version 1.11.8.2 is Ready for Distribution but not available on the App Store
Hello, Version 1.11.8.2 (build 1851) of our app "Craftix: Survival & Craft 3D" (Apple ID 6753276797) has had the status "Ready for Distribution" in App Store Connect since November 9, 2026, more than 8 hours ago. The App Store still offers the previous version, 1.11.8.1, to everyone: the App Store product page shows version 1.11.8.1 as the latest one; the iTunes Lookup API returns 1.11.8.1 for the US, RU, BR and DE storefronts; users who open the app page on their devices can only install 1.11.8.1. This is urgent for us: our game servers have already been updated, and version 1.11.8.1 can no longer connect to them. iOS players are asked to update the app, but the update is not available, so they cannot play. Could you please check why version 1.11.8.2 is not being distributed and help us make it available on the App Store? Developer Support case: 30000010318928 Thank you, Georgii Aleksandrov, KowiyGames
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0
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0
Views
43
Activity
1d