Hello, I’m investigating subscription product discovery in my iOS app, BiteTempo. StoreKit 2 completes the product request successfully but returns an empty array for both auto-renewable subscriptions. The issue occurs on a physical iPhone running through Xcode and also in TestFlight. App and products Bundle ID: shehan.NouriJournal App version: 1.0 (4) Monthly: shehan.NouriJournal.plus.monthly Annual: shehan.NouriJournal.plus.annual Reported storefront: USA Device system version reported in diagnostics: 26.6.1 (23G83) Reproduction Run the app on a physical iPhone through Xcode with StoreKit Configuration set to None. Open the subscription paywall. Request both products using Product.products(for:). Inspect the returned array immediately after the awaited call, before filtering. At that breakpoint, returnedProducts contains 0 values. The empty result is not created by application filtering or by converting a caught error into an empty array. Errors are reported separately. Diagnostic output from the Xcode device run Date: 2026-09-26T10:06:24Z App: shehan.NouriJournal 1.0 (4) Storefront: USA Requested: shehan.NouriJournal.plus.monthly, shehan.NouriJournal.plus.annual Returned: 0 Products: Lookup: completed I also see unavailable plans in TestFlight, although the diagnostic output above is specifically from the Xcode device run. Configuration checked Product IDs match App Store Connect exactly. Both subscriptions have pricing and all-country availability. Both products and their subscription group have English (U.S.) localization. Paid Apps Agreement is Active. Other apps under my developer account have working live subscriptions. Debug and Release use the same bundle identifier and signing team. No local StoreKit configuration file is selected. A Sandbox Apple Account is signed in on the test device. These are the first subscriptions for this app and have not yet been submitted for review. I have retried after completing the missing localization, but the result remains empty. The failure occurs during product discovery, before any purchase or server-side transaction verification. What additional checks or diagnostics would help distinguish an app/signing configuration issue from a sandbox product-catalog availability issue? Is there any additional product state or configuration required for these subscriptions to appear in sandbox? I have also submitted a support request to Apple and can provide a minimal reproduction project through the appropriate support channel. Thank you.

Hello, I’m looking for clarification and guidance regarding a recent App Store Connect upload validation change that is preventing us from delivering an important bug-fix update to existing users on legacy iOS versions. Our production iOS app has historically supported iOS 11 and later. On August 28, 2026, we successfully uploaded a build with: MinimumOSVersion = 11.0 The upload completed successfully, with warnings only. One of the warnings stated: “MinimumOSVersion too low. This app has a MinimumOSVersion of 11.0. Starting later this year, all iOS apps must have a MinimumOSVersion of 13.0 or later in order to be uploaded to App Store Connect or submitted for distribution.” No specific enforcement date was provided. The same upload also displayed another warning stating: “Starting in Spring 2027, all iOS apps must have a MinimumOSVersion of 15.0 or later…” We subsequently uploaded another build targeting iOS 11 around September 8, and that version was successfully released on the App Store on September 10, 2026. I no longer have a screenshot of the warning from that particular upload, but the build itself was accepted and the corresponding version was released successfully. However, on September 17, 2026, when attempting to upload our next bug-fix build with the same MinimumOSVersion of 11.0, Apple’s server-side validation rejected the build with: Error 90068 “This bundle is invalid. The value provided for the key MinimumOSVersion '11.0' is not acceptable.” This means that the server-side enforcement appears to have changed sometime after our successful upload around September 8 and before September 17. What is especially confusing is that: the previous warning only said that iOS 13 would become mandatory “later this year”, without providing a specific enforcement date; iOS 11 builds were still being accepted in early September, including the build that was released on September 10; the same validation dialog stated that iOS 15 would become mandatory only in Spring 2027; the upload now fails completely before the build reaches App Store Connect or TestFlight. Because validation fails during upload, we cannot submit this build to App Review or request an expedited review. We have already completed a final bug-fix release for our existing legacy iOS users. Our intention is not to continue supporting iOS 11 indefinitely. We plan to increase the minimum supported iOS version after this release. We are only trying to deliver one final bug-fix update to users who already have the application installed on legacy iOS versions. The fix is ready, but affected production users currently have no way to receive it. I opened Apple Developer Support Case ID 102966589079 on September 17, 2026 and sent a follow-up on September 21. So far I have only received automated acknowledgements. The Developer Support case history also shows: “Email with Apple Developer Support — September 19, 2026” but I did not receive any email from Apple on that date. I checked Inbox, Spam/Junk, and Trash. Phone support for this case currently shows: “Phone support is currently unavailable due to high call volumes.” I have attached screenshots showing: the successful August 28 upload with the iOS 13 / iOS 15 warnings; the current Error 90068 rejection; the support case history. Could Apple please clarify: On what exact date did the MinimumOSVersion 13 requirement begin being enforced? Was this enforcement date announced anywhere before it became a hard upload requirement? Is there any supported way to upload one final bug-fix build for existing legacy iOS users? Could Case ID 102966589079 please be routed to the appropriate App Store Connect / Distribution team? Thank you.

Hi, hoping someone can help with this. I submitted my app on Friday and it was initially rejected asking me to update the privacy policy. I made the changes straight away and resubmitted it. It was then reviewed again and I received another message asking me to confirm whether the pricing was correct. It was, so I replied confirming this within about 20 minutes. Since then I haven’t had any update and it’s now been several days. As far as I can see, there’s nothing else I need to change or submit — they asked for clarification, I gave it almost immediately, and the review now seems to be stuck. The app is already live on Google Play and we’re holding off on marketing and properly launching it until the iOS version is approved, as we want to launch on both platforms together. At the moment, Apple approval is the only thing we’re waiting for. Has anyone had this happen before or know if there’s anything I can do to get it back in front of the reviewer? If anyone from App Review sees this and can help work out what’s happened with the review, I’d really appreciate it. Thanks

I have a very embarrassing problem. that I can't transfer my macOS app to another account. and above is wrong picture. I already tried to delete the apps group. but it doesn't work. this transfer is very important for our team. if anyone can tell me how to do, I will be very grateful.

I'm hoping someone from Apple engineering can help, as support tickets and callbacks have not resolved this issue. The problem: My app "Brutal Time - Typographic Clock" does not appear in App Store search results at all — not even when searching for its exact name "Brutal Time." This has been ongoing for over six weeks. Additionally, the app does not appear in Apple Search Ads when I try to set up a campaign — suggesting this is a backend indexing issue, not a ranking issue. Timeline: Dec 17, 2025: App launched, initially searchable Dec 31, 2025: Transitioned to freemium model, became invisible in search. Jan 5, 2026: Fixed the issue, submitted update (v2.02), approved same day Jan 14, 2026: Submitted metadata update (v2.03) to improve discoverability, approved same day Feb 8, 2026: Tried removing from sale and re-adding to force re-index — no effect Feb 10, 2026: Still not appearing in any search results What I've tried: Submitted multiple support tickets (most recent: Case #102797235758) Each ticket generates an automated reply stating Apple will respond within 2 business days — they never have Requested and received callbacks multiple times, was told it would be escalated to US engineering team. But no follow-up, no resolution, no explanation Removed from sale and re-added to attempt to force re-indexing — didn't work App shows "Ready for Distribution" in App Store Connect Direct link works fine: https://apps.apple.com/us/app/brutal-time-typographic-clock/id6756289461 Response from Apple Support: "The behavior you observed is expected. App Store charts and search results change regularly and we don't guarantee app placement." This response misses the point entirely. I'm not asking about rankings — I'm asking why the app is completely invisible in search, including for its own branded name. This is not an isolated issue. Other developers have reported the same problem with the same non-response from Apple: https://developer.apple.com/forums/thread/803937 https://developer.apple.com/forums/thread/73981 https://developer.apple.com/forums/thread/74110 Has anyone found a resolution? Is there any way to trigger a proper re-index, or escalate to someone who can actually investigate?

I'm submitting a new version of my app, and after click "submit for Review", it show that: A few more items are needed in order to submit for review The items listed below are required for submission:There are still screenshot uploads in progress. I didn't met this problem before. Is that mean I haven't upload all the screenshot required or it's still uploading the screenshots to App Store Connect's server? Cause before there is a "save" button after you drag images to the screenshots area, now you don't. And I think I have uploaded all the screenshots needed and I waited a day to try submit again, still the same. What should I do?

Hello! I have a new organization-level Apple Developer account and I'm stuck on the Tax Forms step in App Store Connect (https://appstoreconnect.apple.com/business). The system is showing me U.S. Form W-9 as the only option, but in my case filling out a W-9 would be incorrect — and I'd appreciate guidance from anyone who has resolved this. My setup: I am a non-US individual (not a US citizen, not a US resident, never lived in the US). I am the sole owner of a single-member LLC registered in the US (set up via Firstbase specifically to distribute a mobile app). For US federal tax purposes, this LLC is a disregarded entity — it's not treated as a separate taxpayer from its owner. Why W-9 is not the correct form in my case: The IRS instructions for Form W-9 explicitly state: "If the owner of the disregarded entity is a foreign person, the owner must complete an appropriate Form W-8 instead of a Form W-9. This is the case even if the foreign person has a U.S. TIN." Form W-9 also requires me to certify, under penalty of perjury, that I am a US person — which I am not. The LLC itself doesn't certify anything on a W-9 because it's disregarded; the IRS looks through to the beneficial owner, who in my case is a foreign individual. The correct form for me should be W-8BEN (Certificate of Foreign Status of Beneficial Owner — Individuals). What I've already tried: I opened two support cases 4 days ago and have not received a substantive response yet: Apple Developer Support — Case ID: 20000112974233 Ack Tax / Tax category settings — Team ID: 7YYWN3MYCY, Case ID: 19944616 My questions: Has anyone in the same situation (non-US individual, sole owner of a US single-member LLC) successfully switched the tax form from W-9 to W-8BEN inside App Store Connect? If so, how? Is there a specific path in the Business / Tax Forms section to declare the beneficial owner as a foreign individual that I might be missing? Is there an escalation channel beyond the standard support cases for tax-form issues that are blocking onboarding? Thanks in advance for any pointers.

I moved my Apple Developer account from Individual to Organization, but my apps on the App Store still show my personal name as the developer and seller. They should now show the company name. Organization, Alche Club Company Limited

Hello Apple Developer Community, We would really appreciate some help with the status of our developer account appeal. App name: Soul Dating and family Case ID: 20000149096871 We submitted an appeal to the App Review Board more than a month ago and have contacted Developer Support several times since then to check the status. The last update we received was on September 10. Since then, we have not received any new information or decision. We completely understand that these reviews can take time, and we do not want to submit duplicate appeals or interfere with the process. We simply want to make sure that our appeal is still under review and that no additional information or action is required from our side. If someone from the App Review team could please check the status of our case, we would be very grateful. We are ready to provide any additional information if needed. Thank you very much for your time and help.

Our app was waiting for review for about a month. I then canceled the submission and resubmitted it, hoping this would place it back in the review queue. It has now been more than two weeks since we resubmitted it, and the status is still showing as “Waiting for review.” In total, we have been waiting for more than six weeks without the review starting. Is this normal? Is there anything we should do to follow up or check whether there is an issue with our submission?

Hello, I am a french self-employed (freelance) developer. I have had a developer account on the Apple Developer site and publishing apps since 2011. For the last month, I have not been able to create new versions of my apps because Apple is asking me to complete a tax form : "You have one or more tax forms left to complete for your account. Please submit them as soon as possible. Add a tax form." On the Business page of the App Store Connect site, there is a "U.S. Substitute Form W-8BEN-E" waiting to fill up. As far as I understand, as a self-employed (freelance) developer I should not fill this form but rather the "U.S. Substitute Form W-8BEN" form. The "U.S. Substitute Form W-8BEN-E" form only shows status of entity types for organisations, and does not seem to accept independent developers. I have no idea why this "U.S. Substitute Form W-8BEN-E" has appeared but most of all I do not know how to dismiss it and replace it with a "U.S. Substitute Form W-8BEN" form. I wrote to Apple Support which adviced me to write to Apple Financial Support. Which I did 10 days ago, but have received no reply so far. This is highly penalizing as I cannot create new versions for my apps, which is totally blocking for my development. Has anyone experienced the same problem ? Is that a bug on the App Store Connect site ? Thanks for any help. Pascal

I'm stuck on what should be a routine resubmission and can't find documented steps that match what I'm actually seeing in App Store Connect. Situation: My app's only existing submission (from an earlier rejected review round) is now in "Unresolved Issues" status. Per Apple's own docs, items can't be added to a submission in this state. I have a new build ready and uploaded (via eas submit / App Store Connect API), showing "Ready for Review" on the version page. I also have two subscriptions in the same subscription group, both fully configured and showing "Ready for Review" status. The subscriptions' own "Add for Review" button creates a separate Draft Submission, but that draft has no way to attach an app version to it. It just shows "To submit your items for review, add an app version for the selected platform," with no visible control to do so from that panel. The app version page itself has no "+" button next to Build and no "In-App Purchases and Subscriptions" section (some help docs describe this section; it doesn't appear on my version page at all). What I'm trying to do: submit the new build together with both subscriptions as one review submission, since it's a first-time auto-renewable subscription and Apple requires it be submitted alongside an app version. Has anyone run into this specific dead end: an app version with nowhere to attach IAPs, and a subscription draft with nowhere to attach a build? What's the actual current path to combine them? Screenshots of the exact UI I'm seeing available on request.

Looking for anyone at Apple who can nudge an escalated Developer Support case, or any developer who has seen this pattern. App: "Peptide GLP Supplement Synergy", Apple ID 6805712020, live since September 11. Distribution method Public, status Ready for Distribution, age rating 18+. Symptom: the app does not appear in App Store search on iPhone for any query — including its exact name and the developer name — on multiple devices and Apple Accounts with no content restrictions. The App Store Search API still returns it. Timeline: from September 11 to 15 the app was findable by its exact (old) name only. On September 15 version 1.0.2 released with the app renamed to the current name. Since that rename it is findable by nothing, including the new exact name. Nothing in App Store Connect has been changed since the case was opened. Developer Support case 102966931238 was opened September 17; the representative reproduced the failure on September 18 and escalated it to the technical team. Urgency notes were added September 19 and 21. No update since. Has anyone seen a listing fail to re-index after a rename, and is there a channel that moves a case like this? Thank you.

I got message in "AppStore connect" saying that there is a new version of the new version of the agrrement (Your Paid Applications agreement has a new version)When clicking on the "Agree" button for the renew for the Paid app agreement i get an error message saying there is a problem, but not what problem,. This is the error message. "We are currently unable to process your request. Please try again later."Ive gottten this message for several weeksl I have been trying different versions, with the same result. I even tried to send a support case to apple, but the request has been unanswered for 3.5 weeks now. I diont know what to do..

I am experiencing an App Clip domain verification issue in App Store Connect. App: Bini Music Version: 4.1.0 Build: 6 Main App Bundle ID: ninja.wpapp.appbinimusikcom App Clip Bundle ID: ninja.wpapp.appbinimusikcom.Clip Team ID: DY8SYXAUKN Domain: binimusik.com The Associated Domains capability is enabled on both the main app target and the App Clip target with: appclips:binimusik.com The AASA file is publicly accessible at: https://binimusik.com/.well-known/apple-app-site-association The AASA file contains: DY8SYXAUKN.ninja.wpapp.appbinimusikcom.Clip I have also verified the AASA file through Apple's associated-domains CDN, and Apple's CDN returns the correct AASA content and App Clip identifier. Build 6 has been successfully uploaded to App Store Connect and its Binary State is “Validated”. However, in TestFlight → Build 6 → Build Metadata → App Clip → Domain Status, App Store Connect continues to report: Cache Status: Cannot Reach AASA File Debug Status: Invalid Entitlement: Unknown ID The Cache Status has not refreshed and still says: “Cache status updated on Sep 2, 2026 at 3:58 PM.” I checked again on September 7 and the status remains unchanged. Apple Developer Support referred me to the Developer Forums because this appears to require technical assistance. Has anyone encountered “Invalid Entitlement: Unknown ID” with an App Clip even though the AASA file is reachable by Apple's CDN? Is there anything else that needs to be configured, or could this be an App Store Connect domain-validation issue?

I reached out to Apple Developer Support and they directed me to the forums. This video "Explore Retention Messaging in App Store Connect" shows a "Retention Messaging" section at the 3:21 timestamp of the video, within "Subscriptions" below the "Billing Grace Period" section. For the apps in our account, there is no "Retention Messaging" section available within the Subscriptions area. I am not asking about the API. I do not believe the API is required in order to have the Retention Messaging section show up in App Store Connect. In the video, the speaker says “I'll share an overview of Retention Messaging, and how to set it up in App Store Connect” and she shows how to navigate there. While she explains that “Real-time Retention Messaging is powered by the Retention Messaging API” - she also says that you can “create the same views using real-time Retention Messaging as you can when using retention messages in App Store Connect.” Is there something that we need to do in order to get access to this area of App Store Connect so we can set up Retention Messaging? Thank you so much.

Hi all, Hoping someone has run into this or has advice. My App Store Connect account is registered as an Individual, with the legal entity/account holder under my name. I added a bank account, but the Account Holder Name on that bank account belongs to a different person than the name on my developer agreement. That other person and I are both Admins on the same App Store Connect team. It's now been well past the standard 24-hour processing window, and the bank account is still showing "Processing," with the usual banner: "Your banking updates are processing, and you should see the changes in 24 hours. You won't be able to make any additional updates until then." Separately, my Canadian GST/HST Form 506 also shows "Missing Tax Info," and my Paid Apps Agreement is "Pending User Info," so I suspect these two issues may be related/compounding. Questions: Has anyone successfully gotten Apple to approve a bank account where the Account Holder Name doesn't match the developer account's legal entity name, when both people are Admins on the same team? If not, has anyone been able to get Apple to cancel/reset a stuck bank account submission so they could resubmit under the correct account holder name? I can't edit it myself while it shows "Processing." Any luck getting a timely response from the Financial Information contact form specifically, versus general Developer Support (which just redirected me to documentation)? Appreciate any insight trying to avoid this dragging on for weeks like I've seen in a few other threads here. Thanks!

HiI'm trying to send to review my app without success. when I try to upload my geojson file, which is formatted like this:http://pastebin.com/j0Mmedaythe iTunesConnect doesn't let me save the file and beside the upload field I'm seeing a red warning icon saying:"your routing app coverage file must be in the geojson format"This is very frustrating, it's since this morning that I'm trying to uploading my updateI've also tried with the standard example file provided by Apple, and it keeps saying the same error.Any help would be appreciated

We are writing about a sudden change in App Store Connect validation for our iOS app. A build with MinimumOSVersion 12.0 uploaded successfully on 8 September 2026. An otherwise equivalent build was rejected on 16 September 2026 with a 409 validation error. We have not found an official announcement that 12.0 is no longer acceptable, and we would like confirmation of the current rule and when it took effect.

Hi , In the app store are my old image that you can see, and not the new ones ? How can i fix that ? This is from the connect If you see online its ok Appstore This is what i get in the app store (old)