Hello,
I’m looking for guidance on the correct escalation process for an Individual-to-Organization migration that has remained unresolved since late August 2026.
My Apple Developer Program membership is already paid, with a renewal date of August 4, 2027. However, the Developer portal still says that the migration is being processed and that membership benefits are temporarily disabled.
The business is a Polish sole proprietorship registered in CEIDG, with a D-U-N-S Number. I explained this legal structure to Developer Support in August. The D-U-N-S information was confirmed as verified on September 1.
There are now two enrollment references associated with the same Apple Account. I followed the requested steps in both paths, but I have not received confirmation of whether the newer enrollment replaces the original migration or whether Support needs to reconcile them.
On October 30, I uploaded my passport and English-language CEIDG certificate through Apple’s secure portal. Apple confirmed receipt. I have since followed up through the existing support case, including today, November 11.
The current blockers are:
The migration remains pending and membership benefits are disabled.
Certificates, Identifiers & Profiles remains unavailable.
App Store Connect is accessible, but attempting to create an app produces an “Agreement Update” dialog requiring acceptance of the updated Apple Developer Program License Agreement.
The Developer account does not show a Review/Agree control for that agreement.
Phone support currently appears unavailable in the case portal.
We need to release TickerCanvas and Patent Strzelecki on iOS; their Android versions are already published.
I understand that individual account matters must be handled privately. My questions here concern the escalation process:
How can this existing case reach the team able to resolve a stalled membership migration?
If the organization migration cannot be completed promptly, can Support restore the existing paid Individual membership and publishing access without requiring another subscription?
How should the updated license agreement be accepted when the pending migration appears to prevent access to the acceptance step?
I am happy to provide case and enrollment references privately to an authorized Apple representative.
After more than two months, I would appreciate a concrete next step that allows us to resume development and submit our apps.
Thank you.
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