App Store Connect

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App Store Connect is a suite of tools for submitting and managing your apps and in-app purchases on the App Store.

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Handling ITMS-91061: Missing privacy manifest
An ITMS-91061: Missing privacy manifest rejection email looks as follows: ITMS-91061: Missing privacy manifest- Your app includes "<path/to/SDK>", which includes , an SDK that was identified in the documentation as a privacy-impacting third-party SDK. Starting February 12, 2025, if a new app includes a privacy-impacting SDK, or an app update adds a new privacy-impacting SDK, the SDK must include a privacy manifest file. Please contact the provider of the SDK that includes this file to get an updated SDK version with a privacy manifest. For more details about this policy, including a list of SDKs that are required to include signatures and manifests, visit: https://developer.apple.com/support/third-party-SDK-requirements. Glossary ITMS-91061: Missing privacy manifest: An email that includes the name and path of privacy-impacting SDK(s) with no privacy manifest files in your app bundle. For more information, see https://developer.apple.com/support/third-party-SDK-requirements. : The specified privacy-impacting SDK that doesn't include a privacy manifest file. If you are the developer of the rejected app, gather the name of the SDK from the email you received from Apple, then contact the SDK's provider for an updated version that includes a valid privacy manifest. After receiving an updated version of the SDK, verify the SDK includes a valid privacy manifest file at the expected location. For more information, see Adding a privacy manifest to your app or third-party SDK. If your app includes a privacy manifest file, make sure the file only describes the privacy practices of your app. Do not add the privacy practices of the SDK to your app's privacy manifest. If the email lists multiple SDKs, repeat the above process for all of them. If you are the developer of an SDK listed in the email, publish an updated version of your SDK that includes a privacy manifest file with valid keys and values. Every privacy-impacting SDK must contain a privacy manifest file that only describes its privacy practices. To learn how to add a valid privacy manifest to your SDK, see the Additional resources section below. Additional resources Privacy manifest files Describing data use in privacy manifests Describing use of required reason API Adding a privacy manifest to your app or third-party SDK TN3182: Adding privacy tracking keys to your privacy manifest TN3183: Adding required reason API entries to your privacy manifest TN3184: Adding data collection details to your privacy manifest TN3181: Debugging an invalid privacy manifest
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Mar ’25
Locate the In-App Purchases and Subscriptions Section in App Store Connect
App Store Connect displays the In-App Purchases and Subscriptions section on your app's version page when your app has an In-App Purchase or subscription with a Ready to Submit status. To locate the In-App Purchases and Subscriptions section: In Apps, select the app you want to view. In the sidebar, select the app version. On the version page, scroll down to the In-App Purchases and Subscriptions section. For more information, see Submit an In-App Purchase.
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Jun ’26
Yet Another iOS App Stuck in Waiting for Review
We re-submitted our iOS app (Apple ID 6816000449 ) on 2026-11-09. The submission confirmation email says: On average, 50 percent of apps are reviewed in 24 hours and over 90 percent are reviewed in 48 hours. Once we’ve completed the review, your app’s status will be updated and you will be notified. It's been 28 days since our initial submission on October 14, and we're still struggling to move forward with the App Review process. We've submitted several times, contacted Apple Support via email without receiving a response, and tried scheduling a Meet with Apple appointment. Unfortunately, every available session is fully booked. Our latest submission (iOS 1.4.0) is still Waiting for Review. Apple ID 6816000449 Can Apple please provide: A reasonable estimate of when our current submission will be reviewed? Clarification on whether anything is preventing our app from progressing? Assistance in escalating our case or arranging a direct conversation with the App Review team? It's been four weeks of trying to move forward without clear guidance. Can we please get some assistance with our review? Any help would be greatly appreciated. 🙏
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Unbelievable: 2 App Store rejections, ZERO uses of our app's main feature. What would you do - appeal or resubmit?
I'm genuinely at a loss with Apple's App Review process. Our backend records show that across BOTH reviews, Apple's reviewers did not complete a SINGLE use of our app's core functionality. Not once. ZERO completed generations. For the latest review, our logs confirm Apple successfully logged in, but recorded ZERO generation requests and ZERO credits consumed. This isn't some minor feature. It's the entire foundation of our app. Our app fundamentally changes and becomes personalised as it's used. Without completing that process, you're essentially judging an incomplete product. Submission ID: 6a126514-9bb6-4d91-923c-bf29aacb1b68 Here's why this is so frustrating. We spent months deliberately building an app that offers functionality and a user experience fundamentally different from existing competitors. This wasn't another copycat app - avoiding that was central to its design from day one. We explained these differences extensively in our App Review notes. Yet Apple has rejected us TWICE under Guideline 4.3(b) — Design Spam. We even provided a narrated walkthrough demonstrating exactly what makes our app unique. Our video analytics show ZERO views. So we're being rejected for supposedly lacking originality, despite neither review producing a completed use of our main feature and no recorded views of our demonstration. After both rejections, we've received nothing but generic responses telling us to improve the app, without identifying a single specific problem. How are independent developers supposed to fix something when Apple won't explain what's wrong? We've now filed a formal appeal, which could take a month, with no visible queue position, progress updates or estimated timeframe. Meanwhile, we've already missed multiple planned marketing opportunities, and waiting could mean missing even more. We're not asking for guaranteed approval. We're asking for a fair review of what we've actually built. Has anyone else experienced this? What would you do? Wait for the appeal, hoping the App Review Board properly evaluates the app, even if it takes another month and we miss more deadlines? Withdraw the appeal and resubmit, hoping for a different reviewer, but risking another rejection without proper testing and further warnings against our developer account? I'd genuinely appreciate advice from anyone who's experienced something similar, especially those who've successfully appealed a 4.3(b) rejection. At this point, I genuinely don't know whether this is a reviewer misunderstanding, an automated rejection process, or something else entirely. But how can Apple determine that an app lacks originality when its defining functionality hasn't even been tested?
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Paid Apps Agreement stuck: bank account "Processing" for 3 weeks, W-8BEN citizenship field locked
I'm an individual developer. My Paid Apps Agreement has been stuck in "Pending User Info" since October 20, 2026, because of two issues: My bank account (Vietnam) has been in "Processing" status for 3 weeks. I cannot edit it, and there is no explanation of what is wrong. App Store Connect shows "Missing Tax Info" and asks for a new W-8BEN, although I submitted one on October 20. In the new form, "Country or Region of Citizenship" is locked to my country of residence (Vietnam), but my citizenship is different (Moldova), so I cannot submit a correct form. I contacted Finance Support on October 23 (Case-ID 23071849) and followed up on November 6, but received no response. Has anyone had a similar issue? How did you get it resolved? Could someone from Apple please look into this case? Thank you!
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App Stuck in "Waiting for Review" After Responding to Guideline 2.1 Information Needed – Urgent Assistance Requested
Hello Our app has been under review for longer than usual, received a Guideline 2.1 Information Needed request on November 4, 2026. We provided all requested information, including a screen recording on a physical device, and resubmitted with in 2 hours. App Submitted Date: 11/4/2026 11AM Apple ID: 6822422599 It has been more than a week now and the status is still “Waiting for Review” Support request also raised : 30000011599821 We have an upcoming launch event on 11/12/2026 Could someone from App Review please check the status? Thank you
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SOL Assists iOS 1.2.0 Waiting for Review since Nov 3 (case 30000008645055)
Hello, Our app SOL Assists (Apple ID 6829400284), iOS version 1.2.0 build 1, was submitted and has been “Waiting for Review” since November 3, 2026 (8 days). The status has not changed. What we have checked: • Free Apps Agreement is active • No messages or requests in App Review • Demo sign-in details for all roles are in the review notes and the server is live We opened support case 30000008645055 on November 8 and followed up on November 10 and 11, but have only received the automatic confirmation. App Review appointments are full this week. Could someone from App Review please check whether this submission is stuck or correctly queued? Schools are waiting to start using the app. Thank you.
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Can you re-enroll as an Individual after converting to an Organization and transferring Account Holder?
Hi, If you convert your Individual Apple Developer account to an Organization for your LLC, then transfer the Account Holder role to a different email/Apple Account, can you enroll as an Individual again with the same original Apple Account from the beginning? The LLC would keep its existing membership, apps, and Team ID. Does Apple need to reset or change anything on the original Apple Account first, or is it eligible to enroll again right away? Appreciate any help!
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New app stuck in "Waiting for Review" after Guideline 2.1 resubmission
Hello, Our new app (Apple ID: 6779879945) received a Guideline 2.1 Information Needed request on November 6, 2026. We provided all requested information, including a screen recording on a physical device, and resubmitted the same day. We also submitted an expedited review request and contacted Developer Support, but the app is still "Waiting for Review." Our launch and App Store Pre-Order are scheduled for December 1, 2026. Could someone from App Review please check the status? Thank you.
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iOS 1.0 stuck in “Waiting for Review” since Oct 20, 2026
Hello, Our first iOS release has been in “Waiting for Review” for over three weeks with no status change and no messages in App Store Connect. App: Splitrail: Split Group Bills Apple ID: 6818108386 Version / build: 1.0.0 (7) Submitted: October 20, 2026 Account: Organization All agreements are active and there are no pending actions on the account. We submitted an expedited review request on November 11, 2026. Could the App Review team please check whether anything is blocking this submission? Happy to provide anything else needed. Thank you.
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New app stuck in "Waiting for Review" for 10 days after resubmission (Apple ID 6825372095)
Hi all, My first app, DJO Training Log (Apple ID 6825372095), has been in "Waiting for Review" since I resubmitted it on Saturday, October 31 — 10 days now, with no status change. Background: The first submission received a Guideline 2.1 "Information Needed" request. I added everything requested to the App Review notes (a screen recording on a physical device, the app's purpose and audience, setup instructions with demo accounts for both account types, external services, regional differences) and resubmitted. The app is a private training log for our high school crew team, and I've also submitted a request for Unlisted App Distribution. On November 6 I contacted App Review about the delay (case 30000007174654) and haven't received a reply yet. The demo accounts in the submission are active and working, and nothing in App Store Connect shows that anything is needed from me. Is there anything I should be doing on my end, or is this just a longer wait for a new app? Is the pending Unlisted App Distribution request possibly holding up the review? I'd prefer not to remove and resubmit and lose my place in the queue. Thanks for any help!
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[IAP Review Delay] App Build Approved, but Important Update Blocked by Pending In-App Purchase Review
Hello Apple App Review Team and Developer Community, We are currently unable to release an approved app update due to delays in the In-App Purchase (IAP) review process. We would like to ask if anyone has experienced a similar situation or knows of a possible solution. App Information App ID: 6449141384 App Bundle ID: com.DetailGames.HungryAliens Timeline On November 3, 2026, we submitted a total of 38 items, including IAP products, for review. The submission is still in "Waiting for Review" status, and the review has not yet started. Meanwhile, our latest app build (iOS 1576), submitted on November 6, 2026, has already been approved. Impact of the Review Delay This update includes a limited-time event scheduled to begin on November 9, 2026, and run for approximately four weeks. However, the pending IAP review is preventing us from releasing the approved app build. As a result, we may be unable to deliver the event content to players as scheduled, potentially affecting their opportunity to participate in the event. Questions Has anyone experienced a situation where an app build was approved, but separately submitted IAP products remained in "Waiting for Review" status, preventing the update from being released? If you have successfully resolved a similar issue, we would appreciate hearing what steps you took. If Apple Developer Support does not respond or the issue remains unresolved, is there an official escalation process to request further assistance or review by a higher-level support team? We would greatly appreciate any guidance from an Apple App Review team member or developers who have encountered a similar situation. Thank you for your time and assistance.
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Retention Messaging in App Store Connect
I reached out to Apple Developer Support and they directed me to the forums. This video "Explore Retention Messaging in App Store Connect" shows a "Retention Messaging" section at the 3:21 timestamp of the video, within "Subscriptions" below the "Billing Grace Period" section. For the apps in our account, there is no "Retention Messaging" section available within the Subscriptions area. I am not asking about the API. I do not believe the API is required in order to have the Retention Messaging section show up in App Store Connect. In the video, the speaker says “I'll share an overview of Retention Messaging, and how to set it up in App Store Connect” and she shows how to navigate there. While she explains that “Real-time Retention Messaging is powered by the Retention Messaging API” - she also says that you can “create the same views using real-time Retention Messaging as you can when using retention messages in App Store Connect.” Is there something that we need to do in order to get access to this area of App Store Connect so we can set up Retention Messaging? Thank you so much.
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iOS app in "Waiting for Review" and seems stuck. Anyone else seeing long waits?
Hi all, is anyone else seeing unusually long review times right now? We first submitted our app (LetsTrade Mobile) in late October. We've fixed each piece of feedback quickly. The build is still in Waiting for Review. We have a launch event on Nov 14, so we're trying to work out whether this is a normal queue right now or whether something is stuck on our submission. We requested expedited review but haven't seen any movement from that. Has anyone seen the same thing lately? Any way tot resolve this? If anyone from App Review can check on it, we'd be grateful. Thanks!
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W-8BEN line 2 locked with the wrong citizenship, Finance not replying
Same problem as threads 847696 and 80916, still happening in October 2026. I'm a Brazilian citizen living in the UK, enrolled as an individual. The U.S. Certificate of Foreign Status I submitted on 28 September recorded United Kingdom on line 2, and the W-8BEN copies it into its line 2 (citizenship) as locked text. I can't submit a W-8BEN with the wrong citizenship, so my Paid Apps Agreement is stuck at Pending User Info. Finance case 22532856 has had no reply since 28 September apart from the automatic acknowledgement. Has anyone had this reset? Did it take a phone call, or did someone at Apple reset the tax forms for you?
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First-time app submission still not approved after a month. Are these review timelines normal?
Hey everyone, My company is submitting its first iOS app, and we're hoping to learn from people who've been through this. Here's our timeline so far: Week 0 (Oct. 9th): Submitted the app for review. Week 2: Submitted an expedited review request 2 days later : Received our first rejection. Rejected because our app didn't include an account delete feature. Resubmitted 2 days later with the requested feature. Week 3: Created a support ticket requesting an update 2 days later: Received a second rejection. The second rejection was under Guideline 5.1.2 (App Tracking Transparency). Our privacy labels marked data types as used for tracking. We've corrected them, confirmed we don't track users, replied to App Review, and resubmitted all within 30 min os rejection email. Today marks exactly 1 month with no approval. The waits between each review have been roughly a week or longer, and we have events and physical marketing campaigns planned around the launch. We planned for 1 month of runway between submission and approval which is now gone and there is not clear idea on timeline... Questions for the community: Are week-long (or longer) waits between submissions and rejections normal for a first-time submission, or does this sound unusual? Does a new developer account or first app submission tend to get extra scrutiny or slower reviews? Is there anything that helped you speed up the process, such as an expedited review request, contacting Developer Support, or a phone call with App Review?
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Live app flagged under Guideline 4.3 - Design - Spam without any update – need clarification before deadline
@AppReview One of our live apps was flagged following a re-evaluation. We had not submitted any update. The message we received: Guideline 4.3 - Design - Spam We noticed the app provides the same feature set and experience as other apps already available from you and associated developer account(s) on the App Store. Submitting similar or repackaged apps is a form of spam that creates clutter and makes it difficult for users to discover new apps. We were asked to submit a compliant update by November 21, 2026, otherwise the app will be removed from sale. We have reviewed all apps under our developer account and could not identify any app with the same core functionality. We have already replied in App Store Connect with a detailed explanation and a screen recording of the app, and we are currently awaiting a response. As the November 21, 2026 deadline is approaching, we kindly ask that our explanation and screen recording be reviewed before the removal date. Could you also please let us know which apps were identified as similar, so we can address the issue in time? Thank you.
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DSA trader verification "In Review" since Oct 23: approved app blocked in all 27 EU countries, no reply on 3 support cases
Hello, I'm an individual developer in Romania. My trader information for the Digital Services Act has shown "In Review" in App Store Connect > Business > Compliance since October 23, 2026, now more than two weeks, against the roughly five business days Apple mentions. My app (Sabaki Courses, Apple ID 6825241371) was approved and released on November 3. It's live in 148 countries, but "Cannot Sell" in all 27 EU countries, including Romania, which is the only market it's made for (a maths app for students preparing for Romania's national exams). All other business items are Active: Paid and Free Apps agreements, bank account, tax forms and DAC7. App Store Connect shows no request for documents, and there's no way to edit or resubmit while it's in review. What I've tried: Developer Support case 103017594789 (Nov 3, followed up Nov 4, re-submitted via getsupport.apple.com on Nov 6): only the email option is offered, no phone or callback. A follow-up case, 30000009872231 (Nov 9). A complaint under Apple's P2B internal complaint-handling process, 30000010650163 (Nov 10). No substantive reply so far. I've read other threads with the same issue; for one developer a phone option appeared after re-submitting and the agent completed the verification during the call, but I don't see one. Has anyone got through this recently, and what finally worked? If anyone at Apple can look at it or pass it to the right team, I'd be very grateful. Happy to provide any document or take a call. Thank you!
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App launch blocked: tax/banking setup locked, support unanswered since October 29
Our first app launch is blocked by unresolved App Store Connect financial setup: Paid Apps Agreement: Pending User Info. Banking: Processing for nearly two weeks; changes are disabled. We need to replace an invoicing virtual account with our actual company checking account. Tax: only W-9 is available for a foreign-owned US single-member disregarded LLC. We requested guidance on the appropriate W-8 documentation. Finance case 23196327 (October 29) and Developer Support case 30000005253797 (November 4) have received no substantive replies despite follow-ups. Phone support is unavailable. App Review has now rejected our app under 2.1(b) because subscriptions were not submitted. All four products have saved starting prices, but adding them for review returns “You must add a subscription price.” We have also explained the blocker in the App Review conversation. What escalation route can connect these cases with the team able to unlock banking corrections and resolve the tax-form setup? Can an Apple representative help route this request?
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iOS app “Waiting for Review” for 22 days, no change after expedited review request
Our app Magyar Mentor: Cultural Exam (Apple ID: 6801537845, bundle ID com.swtlm.hungarianexamtrainer), version 1.1.0, was submitted for review on 19 October 2026 and is still in “Waiting for Review”. We requested an expedited review on 7 November and have seen no change. There are no unanswered messages in App Store Connect, and the build and metadata haven’t changed since submission. Is there anything on our side that could be holding the submission, or could someone from App Review check whether it is stuck in the queue? Thank you.
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Foreign-owned US LLC stuck on W-9 form, tax team silent for a month
My developer account is a US single-member LLC owned by a non-US individual. The LLC is a disregarded entity with a valid EIN. App Store Connect only shows me the W-9 workflow. But the IRS instructions for W-9 say: ▎ "If the owner of a disregarded entity is a foreign person, the owner must complete an appropriate Form W-8 instead of a Form W-9" So I legally cannot submit a W-9. I need the W-8BEN workflow enabled. Apple Finance told me all US legal entities must complete a W-9, then suggested I get an EIN (I have one) or change my address. When I sent the IRS guidance, they said their system can't make the change and forwarded it to the tax team. That was May 14 (Case-ID 19771345). Over 15 business days later: no reply, no timeline, and my paid agreement is still inactive. My business is on hold. Has anyone with a foreign-owned single-member US LLC gotten the W-8BEN workflow enabled? Is there any escalation path beyond iTSPayments and the Finance contact form? Both have gone quiet.
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Handling ITMS-91061: Missing privacy manifest
An ITMS-91061: Missing privacy manifest rejection email looks as follows: ITMS-91061: Missing privacy manifest- Your app includes "<path/to/SDK>", which includes , an SDK that was identified in the documentation as a privacy-impacting third-party SDK. Starting February 12, 2025, if a new app includes a privacy-impacting SDK, or an app update adds a new privacy-impacting SDK, the SDK must include a privacy manifest file. Please contact the provider of the SDK that includes this file to get an updated SDK version with a privacy manifest. For more details about this policy, including a list of SDKs that are required to include signatures and manifests, visit: https://developer.apple.com/support/third-party-SDK-requirements. Glossary ITMS-91061: Missing privacy manifest: An email that includes the name and path of privacy-impacting SDK(s) with no privacy manifest files in your app bundle. For more information, see https://developer.apple.com/support/third-party-SDK-requirements. : The specified privacy-impacting SDK that doesn't include a privacy manifest file. If you are the developer of the rejected app, gather the name of the SDK from the email you received from Apple, then contact the SDK's provider for an updated version that includes a valid privacy manifest. After receiving an updated version of the SDK, verify the SDK includes a valid privacy manifest file at the expected location. For more information, see Adding a privacy manifest to your app or third-party SDK. If your app includes a privacy manifest file, make sure the file only describes the privacy practices of your app. Do not add the privacy practices of the SDK to your app's privacy manifest. If the email lists multiple SDKs, repeat the above process for all of them. If you are the developer of an SDK listed in the email, publish an updated version of your SDK that includes a privacy manifest file with valid keys and values. Every privacy-impacting SDK must contain a privacy manifest file that only describes its privacy practices. To learn how to add a valid privacy manifest to your SDK, see the Additional resources section below. Additional resources Privacy manifest files Describing data use in privacy manifests Describing use of required reason API Adding a privacy manifest to your app or third-party SDK TN3182: Adding privacy tracking keys to your privacy manifest TN3183: Adding required reason API entries to your privacy manifest TN3184: Adding data collection details to your privacy manifest TN3181: Debugging an invalid privacy manifest
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Mar ’25
Locate the In-App Purchases and Subscriptions Section in App Store Connect
App Store Connect displays the In-App Purchases and Subscriptions section on your app's version page when your app has an In-App Purchase or subscription with a Ready to Submit status. To locate the In-App Purchases and Subscriptions section: In Apps, select the app you want to view. In the sidebar, select the app version. On the version page, scroll down to the In-App Purchases and Subscriptions section. For more information, see Submit an In-App Purchase.
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Jun ’26
Yet Another iOS App Stuck in Waiting for Review
We re-submitted our iOS app (Apple ID 6816000449 ) on 2026-11-09. The submission confirmation email says: On average, 50 percent of apps are reviewed in 24 hours and over 90 percent are reviewed in 48 hours. Once we’ve completed the review, your app’s status will be updated and you will be notified. It's been 28 days since our initial submission on October 14, and we're still struggling to move forward with the App Review process. We've submitted several times, contacted Apple Support via email without receiving a response, and tried scheduling a Meet with Apple appointment. Unfortunately, every available session is fully booked. Our latest submission (iOS 1.4.0) is still Waiting for Review. Apple ID 6816000449 Can Apple please provide: A reasonable estimate of when our current submission will be reviewed? Clarification on whether anything is preventing our app from progressing? Assistance in escalating our case or arranging a direct conversation with the App Review team? It's been four weeks of trying to move forward without clear guidance. Can we please get some assistance with our review? Any help would be greatly appreciated. 🙏
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Unbelievable: 2 App Store rejections, ZERO uses of our app's main feature. What would you do - appeal or resubmit?
I'm genuinely at a loss with Apple's App Review process. Our backend records show that across BOTH reviews, Apple's reviewers did not complete a SINGLE use of our app's core functionality. Not once. ZERO completed generations. For the latest review, our logs confirm Apple successfully logged in, but recorded ZERO generation requests and ZERO credits consumed. This isn't some minor feature. It's the entire foundation of our app. Our app fundamentally changes and becomes personalised as it's used. Without completing that process, you're essentially judging an incomplete product. Submission ID: 6a126514-9bb6-4d91-923c-bf29aacb1b68 Here's why this is so frustrating. We spent months deliberately building an app that offers functionality and a user experience fundamentally different from existing competitors. This wasn't another copycat app - avoiding that was central to its design from day one. We explained these differences extensively in our App Review notes. Yet Apple has rejected us TWICE under Guideline 4.3(b) — Design Spam. We even provided a narrated walkthrough demonstrating exactly what makes our app unique. Our video analytics show ZERO views. So we're being rejected for supposedly lacking originality, despite neither review producing a completed use of our main feature and no recorded views of our demonstration. After both rejections, we've received nothing but generic responses telling us to improve the app, without identifying a single specific problem. How are independent developers supposed to fix something when Apple won't explain what's wrong? We've now filed a formal appeal, which could take a month, with no visible queue position, progress updates or estimated timeframe. Meanwhile, we've already missed multiple planned marketing opportunities, and waiting could mean missing even more. We're not asking for guaranteed approval. We're asking for a fair review of what we've actually built. Has anyone else experienced this? What would you do? Wait for the appeal, hoping the App Review Board properly evaluates the app, even if it takes another month and we miss more deadlines? Withdraw the appeal and resubmit, hoping for a different reviewer, but risking another rejection without proper testing and further warnings against our developer account? I'd genuinely appreciate advice from anyone who's experienced something similar, especially those who've successfully appealed a 4.3(b) rejection. At this point, I genuinely don't know whether this is a reviewer misunderstanding, an automated rejection process, or something else entirely. But how can Apple determine that an app lacks originality when its defining functionality hasn't even been tested?
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Paid Apps Agreement stuck: bank account "Processing" for 3 weeks, W-8BEN citizenship field locked
I'm an individual developer. My Paid Apps Agreement has been stuck in "Pending User Info" since October 20, 2026, because of two issues: My bank account (Vietnam) has been in "Processing" status for 3 weeks. I cannot edit it, and there is no explanation of what is wrong. App Store Connect shows "Missing Tax Info" and asks for a new W-8BEN, although I submitted one on October 20. In the new form, "Country or Region of Citizenship" is locked to my country of residence (Vietnam), but my citizenship is different (Moldova), so I cannot submit a correct form. I contacted Finance Support on October 23 (Case-ID 23071849) and followed up on November 6, but received no response. Has anyone had a similar issue? How did you get it resolved? Could someone from Apple please look into this case? Thank you!
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App Stuck in "Waiting for Review" After Responding to Guideline 2.1 Information Needed – Urgent Assistance Requested
Hello Our app has been under review for longer than usual, received a Guideline 2.1 Information Needed request on November 4, 2026. We provided all requested information, including a screen recording on a physical device, and resubmitted with in 2 hours. App Submitted Date: 11/4/2026 11AM Apple ID: 6822422599 It has been more than a week now and the status is still “Waiting for Review” Support request also raised : 30000011599821 We have an upcoming launch event on 11/12/2026 Could someone from App Review please check the status? Thank you
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SOL Assists iOS 1.2.0 Waiting for Review since Nov 3 (case 30000008645055)
Hello, Our app SOL Assists (Apple ID 6829400284), iOS version 1.2.0 build 1, was submitted and has been “Waiting for Review” since November 3, 2026 (8 days). The status has not changed. What we have checked: • Free Apps Agreement is active • No messages or requests in App Review • Demo sign-in details for all roles are in the review notes and the server is live We opened support case 30000008645055 on November 8 and followed up on November 10 and 11, but have only received the automatic confirmation. App Review appointments are full this week. Could someone from App Review please check whether this submission is stuck or correctly queued? Schools are waiting to start using the app. Thank you.
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Can you re-enroll as an Individual after converting to an Organization and transferring Account Holder?
Hi, If you convert your Individual Apple Developer account to an Organization for your LLC, then transfer the Account Holder role to a different email/Apple Account, can you enroll as an Individual again with the same original Apple Account from the beginning? The LLC would keep its existing membership, apps, and Team ID. Does Apple need to reset or change anything on the original Apple Account first, or is it eligible to enroll again right away? Appreciate any help!
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3h
New app stuck in "Waiting for Review" after Guideline 2.1 resubmission
Hello, Our new app (Apple ID: 6779879945) received a Guideline 2.1 Information Needed request on November 6, 2026. We provided all requested information, including a screen recording on a physical device, and resubmitted the same day. We also submitted an expedited review request and contacted Developer Support, but the app is still "Waiting for Review." Our launch and App Store Pre-Order are scheduled for December 1, 2026. Could someone from App Review please check the status? Thank you.
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111
Activity
10h
iOS 1.0 stuck in “Waiting for Review” since Oct 20, 2026
Hello, Our first iOS release has been in “Waiting for Review” for over three weeks with no status change and no messages in App Store Connect. App: Splitrail: Split Group Bills Apple ID: 6818108386 Version / build: 1.0.0 (7) Submitted: October 20, 2026 Account: Organization All agreements are active and there are no pending actions on the account. We submitted an expedited review request on November 11, 2026. Could the App Review team please check whether anything is blocking this submission? Happy to provide anything else needed. Thank you.
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0
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70
Activity
10h
New app stuck in "Waiting for Review" for 10 days after resubmission (Apple ID 6825372095)
Hi all, My first app, DJO Training Log (Apple ID 6825372095), has been in "Waiting for Review" since I resubmitted it on Saturday, October 31 — 10 days now, with no status change. Background: The first submission received a Guideline 2.1 "Information Needed" request. I added everything requested to the App Review notes (a screen recording on a physical device, the app's purpose and audience, setup instructions with demo accounts for both account types, external services, regional differences) and resubmitted. The app is a private training log for our high school crew team, and I've also submitted a request for Unlisted App Distribution. On November 6 I contacted App Review about the delay (case 30000007174654) and haven't received a reply yet. The demo accounts in the submission are active and working, and nothing in App Store Connect shows that anything is needed from me. Is there anything I should be doing on my end, or is this just a longer wait for a new app? Is the pending Unlisted App Distribution request possibly holding up the review? I'd prefer not to remove and resubmit and lose my place in the queue. Thanks for any help!
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72
Activity
11h
[IAP Review Delay] App Build Approved, but Important Update Blocked by Pending In-App Purchase Review
Hello Apple App Review Team and Developer Community, We are currently unable to release an approved app update due to delays in the In-App Purchase (IAP) review process. We would like to ask if anyone has experienced a similar situation or knows of a possible solution. App Information App ID: 6449141384 App Bundle ID: com.DetailGames.HungryAliens Timeline On November 3, 2026, we submitted a total of 38 items, including IAP products, for review. The submission is still in "Waiting for Review" status, and the review has not yet started. Meanwhile, our latest app build (iOS 1576), submitted on November 6, 2026, has already been approved. Impact of the Review Delay This update includes a limited-time event scheduled to begin on November 9, 2026, and run for approximately four weeks. However, the pending IAP review is preventing us from releasing the approved app build. As a result, we may be unable to deliver the event content to players as scheduled, potentially affecting their opportunity to participate in the event. Questions Has anyone experienced a situation where an app build was approved, but separately submitted IAP products remained in "Waiting for Review" status, preventing the update from being released? If you have successfully resolved a similar issue, we would appreciate hearing what steps you took. If Apple Developer Support does not respond or the issue remains unresolved, is there an official escalation process to request further assistance or review by a higher-level support team? We would greatly appreciate any guidance from an Apple App Review team member or developers who have encountered a similar situation. Thank you for your time and assistance.
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2
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178
Activity
12h
Retention Messaging in App Store Connect
I reached out to Apple Developer Support and they directed me to the forums. This video "Explore Retention Messaging in App Store Connect" shows a "Retention Messaging" section at the 3:21 timestamp of the video, within "Subscriptions" below the "Billing Grace Period" section. For the apps in our account, there is no "Retention Messaging" section available within the Subscriptions area. I am not asking about the API. I do not believe the API is required in order to have the Retention Messaging section show up in App Store Connect. In the video, the speaker says “I'll share an overview of Retention Messaging, and how to set it up in App Store Connect” and she shows how to navigate there. While she explains that “Real-time Retention Messaging is powered by the Retention Messaging API” - she also says that you can “create the same views using real-time Retention Messaging as you can when using retention messages in App Store Connect.” Is there something that we need to do in order to get access to this area of App Store Connect so we can set up Retention Messaging? Thank you so much.
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437
Activity
13h
iOS app in "Waiting for Review" and seems stuck. Anyone else seeing long waits?
Hi all, is anyone else seeing unusually long review times right now? We first submitted our app (LetsTrade Mobile) in late October. We've fixed each piece of feedback quickly. The build is still in Waiting for Review. We have a launch event on Nov 14, so we're trying to work out whether this is a normal queue right now or whether something is stuck on our submission. We requested expedited review but haven't seen any movement from that. Has anyone seen the same thing lately? Any way tot resolve this? If anyone from App Review can check on it, we'd be grateful. Thanks!
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83
Activity
13h
W-8BEN line 2 locked with the wrong citizenship, Finance not replying
Same problem as threads 847696 and 80916, still happening in October 2026. I'm a Brazilian citizen living in the UK, enrolled as an individual. The U.S. Certificate of Foreign Status I submitted on 28 September recorded United Kingdom on line 2, and the W-8BEN copies it into its line 2 (citizenship) as locked text. I can't submit a W-8BEN with the wrong citizenship, so my Paid Apps Agreement is stuck at Pending User Info. Finance case 22532856 has had no reply since 28 September apart from the automatic acknowledgement. Has anyone had this reset? Did it take a phone call, or did someone at Apple reset the tax forms for you?
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10
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6
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671
Activity
16h
First-time app submission still not approved after a month. Are these review timelines normal?
Hey everyone, My company is submitting its first iOS app, and we're hoping to learn from people who've been through this. Here's our timeline so far: Week 0 (Oct. 9th): Submitted the app for review. Week 2: Submitted an expedited review request 2 days later : Received our first rejection. Rejected because our app didn't include an account delete feature. Resubmitted 2 days later with the requested feature. Week 3: Created a support ticket requesting an update 2 days later: Received a second rejection. The second rejection was under Guideline 5.1.2 (App Tracking Transparency). Our privacy labels marked data types as used for tracking. We've corrected them, confirmed we don't track users, replied to App Review, and resubmitted all within 30 min os rejection email. Today marks exactly 1 month with no approval. The waits between each review have been roughly a week or longer, and we have events and physical marketing campaigns planned around the launch. We planned for 1 month of runway between submission and approval which is now gone and there is not clear idea on timeline... Questions for the community: Are week-long (or longer) waits between submissions and rejections normal for a first-time submission, or does this sound unusual? Does a new developer account or first app submission tend to get extra scrutiny or slower reviews? Is there anything that helped you speed up the process, such as an expedited review request, contacting Developer Support, or a phone call with App Review?
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128
Activity
19h
Live app flagged under Guideline 4.3 - Design - Spam without any update – need clarification before deadline
@AppReview One of our live apps was flagged following a re-evaluation. We had not submitted any update. The message we received: Guideline 4.3 - Design - Spam We noticed the app provides the same feature set and experience as other apps already available from you and associated developer account(s) on the App Store. Submitting similar or repackaged apps is a form of spam that creates clutter and makes it difficult for users to discover new apps. We were asked to submit a compliant update by November 21, 2026, otherwise the app will be removed from sale. We have reviewed all apps under our developer account and could not identify any app with the same core functionality. We have already replied in App Store Connect with a detailed explanation and a screen recording of the app, and we are currently awaiting a response. As the November 21, 2026 deadline is approaching, we kindly ask that our explanation and screen recording be reviewed before the removal date. Could you also please let us know which apps were identified as similar, so we can address the issue in time? Thank you.
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112
Activity
20h
DSA trader verification "In Review" since Oct 23: approved app blocked in all 27 EU countries, no reply on 3 support cases
Hello, I'm an individual developer in Romania. My trader information for the Digital Services Act has shown "In Review" in App Store Connect > Business > Compliance since October 23, 2026, now more than two weeks, against the roughly five business days Apple mentions. My app (Sabaki Courses, Apple ID 6825241371) was approved and released on November 3. It's live in 148 countries, but "Cannot Sell" in all 27 EU countries, including Romania, which is the only market it's made for (a maths app for students preparing for Romania's national exams). All other business items are Active: Paid and Free Apps agreements, bank account, tax forms and DAC7. App Store Connect shows no request for documents, and there's no way to edit or resubmit while it's in review. What I've tried: Developer Support case 103017594789 (Nov 3, followed up Nov 4, re-submitted via getsupport.apple.com on Nov 6): only the email option is offered, no phone or callback. A follow-up case, 30000009872231 (Nov 9). A complaint under Apple's P2B internal complaint-handling process, 30000010650163 (Nov 10). No substantive reply so far. I've read other threads with the same issue; for one developer a phone option appeared after re-submitting and the agent completed the verification during the call, but I don't see one. Has anyone got through this recently, and what finally worked? If anyone at Apple can look at it or pass it to the right team, I'd be very grateful. Happy to provide any document or take a call. Thank you!
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1
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101
Activity
20h
App launch blocked: tax/banking setup locked, support unanswered since October 29
Our first app launch is blocked by unresolved App Store Connect financial setup: Paid Apps Agreement: Pending User Info. Banking: Processing for nearly two weeks; changes are disabled. We need to replace an invoicing virtual account with our actual company checking account. Tax: only W-9 is available for a foreign-owned US single-member disregarded LLC. We requested guidance on the appropriate W-8 documentation. Finance case 23196327 (October 29) and Developer Support case 30000005253797 (November 4) have received no substantive replies despite follow-ups. Phone support is unavailable. App Review has now rejected our app under 2.1(b) because subscriptions were not submitted. All four products have saved starting prices, but adding them for review returns “You must add a subscription price.” We have also explained the blocker in the App Review conversation. What escalation route can connect these cases with the team able to unlock banking corrections and resolve the tax-form setup? Can an Apple representative help route this request?
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48
Activity
22h
iOS app “Waiting for Review” for 22 days, no change after expedited review request
Our app Magyar Mentor: Cultural Exam (Apple ID: 6801537845, bundle ID com.swtlm.hungarianexamtrainer), version 1.1.0, was submitted for review on 19 October 2026 and is still in “Waiting for Review”. We requested an expedited review on 7 November and have seen no change. There are no unanswered messages in App Store Connect, and the build and metadata haven’t changed since submission. Is there anything on our side that could be holding the submission, or could someone from App Review check whether it is stuck in the queue? Thank you.
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92
Activity
22h
Foreign-owned US LLC stuck on W-9 form, tax team silent for a month
My developer account is a US single-member LLC owned by a non-US individual. The LLC is a disregarded entity with a valid EIN. App Store Connect only shows me the W-9 workflow. But the IRS instructions for W-9 say: ▎ "If the owner of a disregarded entity is a foreign person, the owner must complete an appropriate Form W-8 instead of a Form W-9" So I legally cannot submit a W-9. I need the W-8BEN workflow enabled. Apple Finance told me all US legal entities must complete a W-9, then suggested I get an EIN (I have one) or change my address. When I sent the IRS guidance, they said their system can't make the change and forwarded it to the tax team. That was May 14 (Case-ID 19771345). Over 15 business days later: no reply, no timeline, and my paid agreement is still inactive. My business is on hold. Has anyone with a foreign-owned single-member US LLC gotten the W-8BEN workflow enabled? Is there any escalation path beyond iTSPayments and the Finance contact form? Both have gone quiet.
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6
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2
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544
Activity
22h