Foreign-owned US LLC stuck on W-9 form, tax team silent for a month

My developer account is a US single-member LLC owned by a non-US individual. The LLC is a disregarded entity with a valid EIN.

App Store Connect only shows me the W-9 workflow. But the IRS instructions for W-9 say:

▎ "If the owner of a disregarded entity is a foreign person, the owner must complete an appropriate Form W-8 instead of a Form W-9"

So I legally cannot submit a W-9. I need the W-8BEN workflow enabled.

Apple Finance told me all US legal entities must complete a W-9, then suggested I get an EIN (I have one) or change my address. When I sent the IRS guidance, they said their system can't make the change and forwarded it to the tax team. That was May 14 (Case-ID 19771345). Over 15 business days later: no reply, no timeline, and my paid agreement is still inactive. My business is on hold.

Has anyone with a foreign-owned single-member US LLC gotten the W-8BEN workflow enabled? Is there any escalation path beyond iTSPayments and the Finance contact form? Both have gone quiet.

How did this end up going?

I'm in the same situation

Foreign-owned US LLC stuck on W-9 form, tax team silent for a month
 
 
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