Hello,
I'm a developer in Bulgaria. I updated my Digital Services Act trader information on November 5, 2026, and since then it has shown "In Review" in App Store Connect > Business > Compliance.
While it's in review, my app (Apple ID 347009526), which was previously available in the EU (for more than 15 years), shows "Cannot Sell" in all 27 EU countries. Existing and new EU users can't download it.
All other business items are Active (Paid and Free Apps agreements, bank account, tax forms). App Store Connect shows no request for documents, and there's no way to edit or resubmit while it's in review.
What I've tried:
- Developer Support case 30000006743649 (Nov 6 and then Nov 10). Only the email option is offered; the Phone/callback option has never appeared for my account.
- Calling Apple Support UK, who said they can't help with developer account questions.
Team ID: 6YGS678J7X
Has anyone had this resolved recently, and what worked? If anyone at Apple can look at it or pass it to the right team, I'd be very grateful. Happy to provide any documents or take a call.
Thank you!