Hello,
I’m looking for guidance on the correct escalation process for an Individual-to-Organization migration that has remained unresolved since late August 2026.
My Apple Developer Program membership is already paid, with a renewal date of August 4, 2027. However, the Developer portal still says that the migration is being processed and that membership benefits are temporarily disabled.
The business is a Polish sole proprietorship registered in CEIDG, with a D-U-N-S Number. I explained this legal structure to Developer Support in August. The D-U-N-S information was confirmed as verified on September 1.
There are now two enrollment references associated with the same Apple Account. I followed the requested steps in both paths, but I have not received confirmation of whether the newer enrollment replaces the original migration or whether Support needs to reconcile them.
On October 30, I uploaded my passport and English-language CEIDG certificate through Apple’s secure portal. Apple confirmed receipt. I have since followed up through the existing support case, including today, November 11.
The current blockers are:
- The migration remains pending and membership benefits are disabled.
- Certificates, Identifiers & Profiles remains unavailable.
- App Store Connect is accessible, but attempting to create an app produces an “Agreement Update” dialog requiring acceptance of the updated Apple Developer Program License Agreement.
- The Developer account does not show a Review/Agree control for that agreement.
- Phone support currently appears unavailable in the case portal.
We need to release TickerCanvas and Patent Strzelecki on iOS; their Android versions are already published.
I understand that individual account matters must be handled privately. My questions here concern the escalation process:
- How can this existing case reach the team able to resolve a stalled membership migration?
- If the organization migration cannot be completed promptly, can Support restore the existing paid Individual membership and publishing access without requiring another subscription?
- How should the updated license agreement be accepted when the pending migration appears to prevent access to the acceptance step?
I am happy to provide case and enrollment references privately to an authorized Apple representative.
After more than two months, I would appreciate a concrete next step that allows us to resume development and submit our apps.
Thank you.