Here on the forums I see a lot of reports like this: According to App Store Connect, I’m an Admin member of a team, but I can’t access the Certificates, Identifiers, and Profiles section of the Developer website for that team. There’s one really common reason for this, namely that this is an Individual team. This is clearly documented in Developer Account Help > Access > Roles and access, which says: If you’re enrolled as an individual and add users in App Store Connect, users receive access only to your content in App Store Connect and are not considered part of your team in the Apple Developer Program. So, if App Store Connect indicates that you’re a team Admin but you can’t access Certificates, Identifiers, and Profiles, it’s critical that you check that this is not an Individual team. To do this: Log on to Developer > Account. Select the correct team at the top right. Scroll down to the “Membership details” section. Look at the “Enrolled as” field. If it says “Individual”, then only the team’s Account Holder can access Certificates, Identifiers, and Profiles. OTOH, if it says something else, like “Organization” or “Enterprise”, then see below. If you’re working for someone else who only has an Individual team, I recommend that you encourage them to update to an Organization team. For advice on how to do that, see Developer Account Help > Membership > Updating your account information > Updating an individual membership to an organization membership. If you can’t access Certificates, Identifiers, and Profiles and you’re absolutely sure that this is not an Individual team, I recommend that you seek formal assistance via Apple > Developer > Contact Us. Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = "eskimo" + "1" + "@" + "apple.com"

Title: Unable to enroll in the Apple Developer Program through the app or website Hi, I’m trying to enroll in the Apple Developer Program with my Apple Account, but I’m blocked on both the app and the website. I signed in to the Apple Developer app and completed the account profile questions. In the Account tab, “Enroll Now” is greyed out. Below it, I see: “Enrollment through the Apple Developer app is not available for this Apple Account. Visit https://developer.apple.com/programs/enroll/.” When I open the enrollment page in Safari and try to continue, I get: “We are unable to process your request. An unknown error occurred.” My Apple Account is set to Canada. Could that be related, or is there something else I need to check on my account? Has anyone encountered these two errors together and found a way to resolve them?

Hi everyone, I’m posting this to ask for advice and see if anyone has experienced a similar issue with the Apple Developer Program subscription. On July 9th, 2025, I registered for the Apple Developer Program via the Apple Developer app on my iPhone using my main iCloud account (Apple ID). The expected annual fee was 2,299,000 VND (~$99). However, I just checked my billing history and saw that I was charged twice for the same subscription, both under the same Apple ID / iCloud account, on the same day. Key Details: I only enrolled once. Both charges are labeled “Apple Developer Program”, exactly the same amount (2,299,000 ₫). The payments were made through the App Store, not via the website. My account on developer.apple.com/account still shows “Enroll Now” — meaning I haven't been activated yet. I have not received any welcome email either. My questions: Is it possible to request a refund for one of the charges, since both payments came from the same iCloud account and clearly refer to the same subscription? Has anyone else encountered this issue? How long did it take Apple to respond? Was your refund request approved? Should I wait for Apple to activate my account, or should I escalate the issue now? I’ve already submitted a refund request through https://reportaproblem.apple.com, but I’m posting here in case someone has more experience or insights. Thanks in advance!

Hello everyone, I am seeking advice, or hopefully the attention of an Apple Community Moderator, regarding a structural loop I am stuck in with my Apple Developer Program enrollment. My independent corporate enrollment is currently being declined due to an automated historical account association, and standard support channels have not been able to resolve it. The Context • Back in 2015: I was added as an Admin or Team Member to a past client’s Apple Developer account to help them set up their environment. That client never ended up publishing any applications, and that account has been completely dormant for years. • In 2024: I officially incorporated my own separate, independent legal entity in the United States. I successfully obtained our IRS EIN, established a clean Dun & Bradstreet (D-U-N-S) profile, and applied for a fresh Apple Developer Organization Account using my company's official credentials. The Issue Our application was completely declined. Through correspondence, it became clear that Apple’s automated enrollment scanners are flagging my personal identity or Apple Account because of that legacy 2015 admin association. The system is treating my new, legitimate corporation as a duplicate or "associated entity" violation. The Roadblock I am the authorized legal signee for my new US company. This is a completely separate legal and financial entity. I have all official corporate documentation ready for verification, including IRS CP-575 EIN assignments, state Articles of Organization, and active D-U-N-S data matching our exact corporate address. Unfortunately, Tier 1 developer support templates are not addressing this backend identity-link issue. I simply need an Account Specialist or Risk Management team member to manually review the file, sever my identity link from that dead 2015 client team ID, and allow our US corporation to proceed with enrollment. Our business operations and product launch timelines are completely stalled. Has anyone successfully broken out of this legacy association loop? If any Apple Dev Forums moderators are reading this, could you please help escalate this ticket internally? Case ID for reference: 102966456983 Thank you for any insight or assistance. Regards Tanveer

Hello, Our first submission was previously reviewed and we received feedback under Guideline 2.1 because the reviewer was unable to access the app due to a forced update issue. We fixed the issue completely, uploaded a new build, and resubmitted on Friday. The submission has now been in Waiting for Review for approximately 4–5 days with no further messages or requests. Could someone please confirm that the submission is correctly queued and that nothing else is required from our side? App: KIBAKI: Persian Community Submission ID: d1f921a3-9001-4ef2-a392-657860c437cd Current status: Waiting for Review Thank you.

I had logged into my mac with my Apple ID. Then, I downloaded the Apple Developer App and signed in with my other Apple ID and I purchased an Apple Developer Program membership from the Developer app yesterday. The payment was completed successfully, and I have received the receipt and confirmation in my first Apple ID which I had logged into my Macbook. When I check account.apple.com, the Apple Developer subscription shows as active. However, when I sign in to developer.apple.com with the both of my accounts, it still shows “Enroll today” instead of showing my Developer Program membership. I also do not have access to Membership Details, Team ID, Certificates, Identifiers & Profiles, or the other Developer Program resources. I have contacted the support but they are so lazy to reply. Also they do not seem to be understanding the problem. Could someone help me?

Hi everyone, I’m having a pretty frustrating issue with my Individual Apple Developer Program enrollment and I’m wondering if anyone has experienced something similar. My enrollment has been stuck in Pending since August 3. The Apple Developer app couldn’t verify my identity because, for some reason, it only offers Driver’s License as a document type. I don’t have a compatible license, so Developer Support asked me to upload my valid passport through their secure upload page for manual verification. I did that, and on August 19 a Senior Advisor told me that my information was being reviewed. Since then I’ve followed up several times, but I haven’t received any meaningful update. My support case is still open: Case ID: 20000126998264 There’s also a strange payment issue. My first €99 membership payment went through successfully, but Apple later cancelled the order. I recently tried paying again through the web enrollment page. Apple now shows an authorization error saying that my bank declined the transaction. I contacted my bank, though, and they confirmed that they never received an authorization request for the €99 transaction at all. There isn’t even a failed payment attempt in their system. So it seems like the payment is being rejected somewhere before it reaches the card issuer. At this point I’m not sure whether the payment problem is related to the pending manual identity review, a stuck enrollment/payment state, or something else on Apple’s side. Has anyone run into this combination before? If someone from Apple Developer Support sees this, I’d really appreciate it if you could take a look at Case 20000126998264 or let me know what I should do next. I’m happy to provide any additional verification or documentation that’s needed. Thanks!

Hi, I started my enrollment in the Apple Developer Program in August 2026, but the process has been stuck under review since then (Enrollment ID = NUD4NCB2LZ) When I check my enrollment status, I’m still asked to wait for the review to be completed, but I haven’t received any updates or requests for additional information. A couple of weeks ago, I also contacted Apple Developer Support by email to ask about the status of my enrollment, but unfortunately I haven’t received a response yet. It has now been more than a month since I started the enrollment process, and I’m not sure if there is anything else I need to do on my side. Has anyone experienced a similar delay recently? Is there another way to contact Apple Developer Support or request a review of the enrollment? Any advice would be appreciated. Thanks!

Our company domain datario.sk is rejected by Apple as an invalid email address. This happens in multiple Apple systems: at account.apple.com when adding an address, and in the Developer Program enrollment work email step. The rejection appears in the form immediately, before any email is sent. No request ever reaches my mail server — my hosting provider checked the logs and found no connection attempt from Apple's servers at all. MX and SPF records are valid and all other senders (Google, Stripe, Dun & Bradstreet) deliver normally. The address datario [at] datario.sk is the sign-in address of this Apple Account and previously worked without any issue, so something changed on Apple's side. Developer Support has investigated this since mid-August (case 20000137748005, engineering ticket INC103315840). I provided identity and company documents and screen recordings requested by engineering. The conclusion was that no issue was found on Apple's side, and I was directed to AppleCare, where the only contact option available in my region is a phone call. Our Android app has been live on Google Play for weeks; the iOS version cannot be released because enrollment is blocked. Is there anyone who can check whether datario.sk is on a suppression or block list in Apple's systems?

Hello, I am unable to complete my Apple Developer Program enrollment. My identity verification has already been completed, and I was able to submit the membership purchase. I received the Order Acknowledgement from Apple, but the payment is never processed and the membership is not activated. I contacted my bank in Kyrgyzstan. They confirmed that the card is active, there are no restrictions on it, and, most importantly, they have received no authorization attempt from Apple at all. I have already contacted Apple Developer Support: Case ID: 102968515655 Unfortunately, I have not received a resolution or further instructions. My situation: Individual enrollment Identity verified with a Russian passport Payment card issued by a bank in Kyrgyzstan Order Acknowledgement received No charge or authorization attempt reaches the bank Developer Program membership remains inactive Could Apple Developer Support please check whether my enrollment/payment is stuck on Apple's side and advise how I can complete the existing enrollment? If necessary, could the enrollment/payment state be reset so that I can submit the purchase again through the supported method? Thank you.

Hello, We are currently trying to complete the Apple Developer Program organization enrollment for Rabo Trading Limited, but the enrollment has now been pending for approximately two months. Enrollment ID: 225W46ZVL6 Our original enrollment-related support case is Case 20000118314959. Through this case, a Senior Advisor from Apple Developer Support contacted us and requested additional documentation to verify the legal authority of our director and the principal place of business of the company. We submitted the requested signed documentation through Apple’s secure file upload system on August 10, 2026. The document included the requested authority confirmation, company address, telephone number, enrollment ID, case number, director information, title, contact details, and signature. Since submitting the requested documentation, we have received no further response or update regarding the enrollment review. Because we were unable to obtain any response, we subsequently opened two additional Apple Developer Support cases: Case 20000152530724 Opened on August 31, 2026, with an additional follow-up on September 2, 2026. Case 102955765663 Opened on September 7, 2026, with an additional follow-up on September 9, 2026. Unfortunately, we have received no response at all to either of these additional cases. We were therefore unable to establish any communication with Apple Developer Support through these requests. We also requested telephone support / a callback regarding the enrollment, but no callback was received. At this point, more than six weeks have passed since we submitted the additional documentation specifically requested by Apple, and the overall enrollment process has been pending for approximately two months. We currently have no indication whether the enrollment is still under review, whether the submitted documents are awaiting verification, whether the case is waiting for action from a specific review team, or whether any additional action is required from our side. Could an Apple Developer Support representative please review the status of Enrollment ID 225W46ZVL6 and the original Case 20000118314959, or advise us on how this enrollment can be escalated to the appropriate review team? For reference, the related support cases are: 20000118314959 – Original enrollment case 20000152530724 – Follow-up support case, no response received 102955765663 – Follow-up support case, no response received We are ready to provide any additional documentation or verification immediately if required. Thank you for your assistance.

I am a developer from China, and I was registering for an Apple Developer account. The first time, I did it on my MacBook Pro 2018 and submitted the registration application. At the same time, I did not notice the email Apple sent requesting a supplementary photo of my ID card. During this period, in order to package my app for release, I bought a new MacBook. When I logged into the Apple Developer app on the new MacBook, the Apple Developer Program was still in a state where I could submit a registration application. I was not sure what had happened (at this point I had already paid the first year's $99), so I submitted the registration application again, and then I was prompted that my ID card could not be verified. I sought help from customer service, and they told me that because I changed devices during the registration process, my ID card had been banned by the backend and I could never register again. I feel desperate about this result. During the registration process, I was not told that I could not change devices. Also, when I accessed the Apple Developer app on the new device, it did not show the progress of my previous registration submission, which made me think I needed to submit the registration again. My app has already been developed and is waiting to be released, and now this outcome is unacceptable to me. Please help me.

Our organization enrollment has been stuck on "Purchase your membership — complete your purchase now" for over three weeks, despite a fully settled payment confirmed by Apple's own invoice. We have received no meaningful response across multiple support cases. Account details: Enrollment ID: K36V8XF97H Legal entity: ALFADHA SHOP (Tork Motors), Iraq D-U-N-S: confirmed active and correct (verified directly with Dun & Bradstreet) Payment (confirmed settled by Apple invoice): Invoice Number: MD07881249 Order Number: AFB0117591 Amount: $99.00, charged and settled — Amount Due: $0.00 What we have tried: Three payment attempts across two cardholders, using cards confirmed working internationally and within the App Store itself Multiple support cases (102967185439, 102951154946, 20000139412498), no resolution Phone callback is not offered for our region, so that escalation path is unavailable to us Emailed Apple Developer Support directly multiple times, no reply This is clearly not a payment issue — Apple's own invoice confirms the charge is complete and settled. This appears to be a backend provisioning failure where the completed payment has not been linked to our verified enrollment. We are a legitimate registered business with a valid D-U-N-S number. Our app is already live on Google Play and Huawei AppGallery — Apple is the only platform where enrollment has failed to complete, and it is blocking our launch. Requesting: escalation to the enrollment/payment team to manually review Enrollment ID K36V8XF97H against confirmed payment invoice MD07881249 and complete our account activation. Happy to provide any verification details needed. If anyone from Apple Developer Relations can help escalate, or if any developer has resolved a similar backend-linking issue, we would greatly appreciate it.

Hi, I’m trying to complete an organization enrollment for Rocket Pixel Labs Inc., but the enrollment appears to be stuck. I originally submitted Apple Developer Support case number 102961063244. Then a second request, case number 102965530664, referencing the original because I had not received a response. Apple sent a bank verification email at approximately 10:30 PM, but the verification link was only valid for 10 minutes. Because it arrived so late at night, I may have already been asleep, and we don’t normally monitor our business email that late. By the time I saw the email, the 10-minute window had already expired. I requested that the bank verification be resent so I can complete enrollment, but I haven’t received a response to either case. There’s also currently no phone or callback option available to me on the Apple Developer Support contact page. Could an Apple Developer Support representative please review these cases and resend the bank verification request so that I can complete enrollment? Thank you.

Our Apple Developer Program membership for Avorp LLC was recently terminated under Section 3.2(f), citing “documented indications of fraudulent conduct associated with” my account. I am trying to understand the basis for this decision. Avorp LLC is a legitimate and independently operated U.S. software company. Its enrollment information was verified by Apple, and the account currently has no published apps on the App Store. I have not engaged in fraudulent reviews, payment fraud, account circumvention, or any other dishonest activity through this developer account. Like I said we don't even have a published application yet. I also work professionally as a freelance software developer and have previously worked on unrelated client projects involving Apple development resources. If an association with a former client account, project, device, or development environment contributed to this termination, I would like to clarify that such client work is entirely separate from Avorp LLC and does not imply ownership of or responsibility for the client's account or activities. The termination notice does not identify the specific activity, account, transaction, application, or association that Apple considers fraudulent. I have already submitted a reinstatement request. I am posting here to ask whether an Apple representative can clarify the appropriate escalation path for a manual review of the account associations involved in a Section 3.2(f) termination. I am fully prepared to provide company records, contracts, client-work documentation, or development records if needed to verify that Avorp LLC is independent and legitimate.

Our Apple Developer Program organization enrollment has been stuck in Pending since September 15, 2026. The $99 membership payment was successfully processed and has fully settled. The Apple order page now shows “Enrollment Complete” and “Electronically Delivered,” but the Developer account remains Pending and we still do not have access to the Developer Program. The order originally indicated that processing could take up to 48 hours, but it has now been seven days. We have contacted Apple Developer Support and have open support cases, but responses have been significantly delayed. Has anyone experienced the same situation where the membership was successfully paid and electronically delivered, but the Developer account remained Pending? If so, was Developer Support required to manually activate or link the membership? Any guidance from someone who has experienced this would be greatly appreciated.

Are you kidding me? You already charged the money from my account, but now my account status has been removed and I’m being asked to enroll again. I already completed the enrollment and payment process. Please check what happened to my account and restore my enrollment status instead of asking me to start the process again.

Dear Apple Developer Support Team, I am writing to urgently escalate my Apple Developer Program enrollment issue regarding Case Number 20000132030420. I have been trying to enroll in the Apple Developer Program for almost two months, but my enrollment is still pending. I have contacted Apple Support multiple times and followed the instructions provided, but unfortunately, I have not received any meaningful update or resolution. More than a month ago, I was asked to submit my government-issued ID for verification, which I submitted as requested. Since then, I have received no update regarding the status of my enrollment. I have also attempted to contact support regarding this case, but my messages have not received a response. This prolonged delay is extremely frustrating and is preventing me from moving forward with my development work and publishing plans. I have been patient and have followed every step requested by Apple, but after nearly two months without a resolution, I am requesting that this case be urgently escalated to the appropriate team and that my enrollment status be reviewed. Please provide me with: An update on the current status of my enrollment. Confirmation that my submitted government ID has been received and reviewed. The reason for the continued delay, if applicable. A clear timeline for when my Apple Developer Program enrollment will be completed. I sincerely hope @Apple @Support can look into this matter and resolve it as soon as possible. This is now my last option to reach out again for support, as I have already spent considerable time trying to resolve this through the existing support channels. I would greatly appreciate a prompt response and resolution to Case #20000132030420. Kind regards,

Posting here because Developer Support has started to ignore me and I don't know what else to try. Timeline, all 2026: 3 Sept — Individual enrolment fee paid, charged same day. 5 Sept — Government ID uploaded as requested. Confirmed received. 10 Sept — Proof of address uploaded as requested. Confirmed received. 12 Sept — Told the case was escalated to the senior team. 16 Sept — Last reply I have had. Still with that team, no timeframe given. 18, 19, 21 Sept — Three follow-ups from me. No response to any. Nothing is outstanding on my side that I know of. Every document asked for was provided the same day it was requested, and each was confirmed received. The enrolment has not completed and the fee was taken 18 days ago. Case number is 102952652027. Two questions for anyone who has been through this: Is there a route to Developer Support that actually gets a response once a case has been sitting with the senior team this long? Has anyone had an individual enrolment take this long after ID and proof of address were both accepted, and what eventually moved it? If an Apple engineer or support staff member sees this, I would pls just hope to resolve this.

Hello everyone! I've run into an issue with my Apple Developer account enrollment and am hoping for some advice from anyone who might have experienced this. On September 16, My order ID (MML57TZM9S) I paid for the annual subscription. The funds were successfully deducted from my card, and I received the official receipt from Apple confirming the purchase. However, my developer account is still inactive, and the system displays an error message indicating that the enrollment could not be completed at this time. Here is my current situation: My account is registered in Uzbekistan, so the automatic callback option in support is not available. I have already submitted a request via the contact page form, attached a screenshot of the payment receipt, and asked them to either activate my account or call me back. I received a confirmation from support with Case ID 102970413444. I am now in waiting mode.

I am posting this to document an unresolved Apple Developer Program membership issue and to ask whether other developers have experienced the same sequence of events. I purchased a one-year Apple Developer Program membership on September 11, 2026. Apple subsequently issued an invoice for the Apple Developer Program, showing: Web Order Number: D005219917 Invoice Number: MD05520082 Amount charged: USD 99.00 Amount Due: USD 0.00 Despite this, my Developer account still shows: “Mahmoud Elboraey (Pending)” More concerningly, the same account continues to display: “Purchase your membership.” “To continue your enrollment, complete your purchase now.” The page itself states: “Your purchase may take up to 48 hours to process.” That stated processing period expired many days ago. I contacted Apple Developer Support regarding this unresolved paid transaction and received Case ID 102968582713. Apple acknowledged receiving my original support request. After receiving no substantive explanation or resolution, I sent a formal follow-up under the same case number, and Apple again confirmed receipt. I then allowed additional time for Apple to respond. As of September 21, 2026, the membership remains Pending, the account still instructs me to purchase the membership, and I have received no substantive explanation or resolution. For clarity, another acknowledgment stating “Thank you for contacting us” or simply confirming that the case is being reviewed would not constitute a substantive response to the issue described above. I am asking for an actual explanation and resolution of the paid transaction. To be clear, I have not attempted a second purchase. I do not believe a customer who already has an Apple invoice confirming a $99 charge and a $0 balance due should have to risk making another payment simply because the enrollment interface continues to display an instruction to purchase the membership. I am not speculating about the cause of the problem or anyone’s intentions. I am documenting the facts visible in Apple’s own invoice, Developer account interface, and support correspondence. At this point, the documented sequence is straightforward: Apple charged for the membership. Apple issued the invoice. The stated 48-hour processing period expired. The membership remains Pending. The interface still asks me to purchase the membership. Support acknowledged both my case and my follow-up, but no substantive resolution has been provided. I would therefore appreciate a substantive response from Apple Developer Support addressing: Why the paid membership has not been activated. Why my account continues to display “Purchase your membership” after Apple has already charged and invoiced the membership. Written confirmation that no additional payment is required. When and how this paid transaction will finally be resolved. I have retained the invoice, payment documentation, screenshots showing the Pending status and purchase prompt, support acknowledgments, formal follow-up, and the complete chronology of the matter. If other developers have experienced this same sequence — payment charged, invoice issued, membership remaining Pending, purchase prompt continuing to appear, and delayed support resolution — I would be interested in hearing when it happened, how long it lasted, what response was received from Apple, and how it was ultimately resolved. I will update this post if Apple resolves the matter.