Accounts

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Help users access and manage their external accounts from within your app without requiring them to enter login credentials using Accounts.

Posts under Accounts tag

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Individual enrollment stuck before payment, no reply to case 103017052484
Hello, I'm trying to enroll in the Apple Developer Program as an individual from Pakistan. My enrollment stops before the payment step with the message: "Your enrollment in the Apple Developer Program could not be completed at this time." No payment has been made. I opened case 103017052484 on November 2 and followed up on November 9, but so far I've only received the automatic confirmation. My Apple Account name originally didn't match my passport. I've since updated it to match exactly, and two-factor authentication is enabled. I'm ready to provide my passport or anything else needed for verification. Could someone from Apple Developer Support please take a look at my case? Thank you.
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1h
Unable to Enroll Through Apple Developer App – “Enrollment Not Available for This Apple Account”
Hello, I’m trying to enroll in the Apple Developer Program through the Apple Developer app on my iPhone, but I’m getting the following message: “Enrollment through the Apple Developer app is not available for this Apple Account.” Some additional context: Enrollment is available when I access the Apple Developer website using the same Apple Account. I can proceed through the enrollment process on the website up to the payment step. The enrollment option was previously available in the Apple Developer app for this account. I tested with another Apple Account on the same app/device, and the enrollment option is available there. My previous compliance verification issue has been resolved. I’ve contacted Apple Developer Support three times since November 3, 2026, but haven’t received a response. My preference is to complete enrollment through the Apple Developer app, rather than the website. Has anyone experienced this issue, or can an Apple representative clarify why enrollment is unavailable for this specific Apple Account in the app while it remains available on the website? Thank you.
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12h
Can't log into developer account via invite
I was invited by another developer to join their account (I have my own personal developer account but I'll be publishing apps on theirs). The email invite never came through, so the inviter sent me a new invite to another email address I own. That one I got. When I click Accept invitation and attempt to log in using my Apple ID, the page simply redirects me back to connect again. I can never get into the developer acccount. So there are two problems: Why am I not receiving an invite from my Apple ID email account When I work around that problem, why does the invite not allow me in? We've attempted "resend invite" to no avail. I'm not sure how to proceed.
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17h
Migration From Individual To Organization
Hello, I initiated my request to migrate from individual to organization account more than a week back. I submitted all the documents but still there is no update. Wasnt this supposed to take around a week? Can you please help me with this and expedite the process. Also if you can give me visibility on the state where its stuck at that would be great. My enrollment ID is G9CFK5U9CM
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42
20h
Enrolling, LLC Disregarded company (Non- Us Resident)
Hi There, I´m From Spain with an LLC Company in the USA. Is a Disregarded company, the problem is that when I try to set up the paid apps agreement, Apple display the form W-9 instead of Form W8-BEN (that is for non-us resident) My question is... is this right? Under the name of my company, appear an option that ask me ... "Who is the Beneficial Owner? " You can choose between : Individual, Limited Liability - Disregarded Entity, Limited Liability - Partnership, Other... I choose Limited Liability - Disregarded Entity I m not sure if the form W-9 is the right for me because my other online business is about selling books on amazon and there the form that I m using is W8-BEN
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2.1k
23h
Pending Apple Developer Enrollment with Completed Payment – Need Guidance on Duplicate Charge
Hello everyone, I am writing to ask for advice or guidance from anyone who has encountered a similar situation, or if an Apple Developer Support representative could shed light on the process. I initiated my Apple Developer Program enrollment and completed the required annual membership payment. However, my enrollment did not finalize automatically, and I received an email from Developer Support asking me to provide additional verification documents and to resubmit the enrollment via the Apple Developer app. I submitted the requested verification documents and replied to the support thread asking for clarification regarding the initial payment: If I resubmit my enrollment via the Apple Developer app, will it charge the $99 membership fee a second time? If a second charge occurs, will the original payment be automatically refunded or applied? It has been several days without a response to my email inquiry, and the entire setup is currently blocked waiting on this clarification before I proceed with the app re-enrollment. Has anyone gone through this loop where support asked to redo the enrollment via the app after an existing payment? Did you get charged twice, and how was it handled? Any insight on how best to proceed without risking duplicate non-refundable fees would be greatly appreciated. Thank you!
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2d
Does any app that uploads shared images now need nudity checking?
Apple's Changes User-Generated Content rule changes in Apple News 16/Oct//2026 1.2: Content moderation requirements now explicitly cover nonconsensual intimate imagery — including imagery generated using AI tools — as content that apps must proactively prevent and remove from their platforms proactively prevent sounds like we are expected to check for nudity in image uploads? Checking the actual review guideline seems to confirm this expectation Apps that enable users to create, generate, upload, share, or otherwise contribute content ... To prevent abuse, such apps must include: A method for filtering objectionable material from being posted to the app My context for concern I have an app which allows people to create rich content for iMessage. I want to give people the ability to resell templates through an in-app store (eg: interactive greeting cards). Those templates will be visible to all users who wish to use them, free or paid. It seems that anything that will allow creators to post such shared content for reuse now needs content checkers. Trivial picture uploads need review?? One comment on Reddit expressed another developer's concern - does this even extend to profile pictures on a shared directory?
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2d
Individual enrollment – "ID Verification Rejected", retry disabled, no reply to case 103011710746
Hello, I'm an individual developer from Israel trying to enroll in the Apple Developer Program. What happened: • I started enrollment as an Individual in the Apple Developer app on my iPad. • Registration completed, but when I tried to pay, enrollment failed. • The app now shows "ID Verification Rejected" under Apple Developer Program, with no reason given and no option to retry. Support: • Case ID: 103011710746, opened October 28, 2026. • I followed up on November 1 through the Contact Us form. • I have not received any reply yet. My identity documents are valid, and I am the sole owner of this Apple Account. I can provide my passport for manual verification, and a selfie holding my ID if needed. I'm not asking to bypass verification. I'm asking for: 1. A review of my case, or a reset of my verification status so I can resubmit, and 2. Any guidance on what may have caused the rejection (for example, a name mismatch). If someone from Apple Developer Support sees this, I would really appreciate it if my case could be escalated to the enrollment team. Thank you, Yitzhak
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4d
Apple Developer Program – Payment Invoiced, but Membership Still Pending After 7 Days
Hello Apple Developer Community, I’m writing because I’ve been waiting for my Apple Developer Program membership to be activated, and my enrollment status is still showing as “Pending.” I completed my purchase on October 30, 2026, and received an official invoice from Apple confirming my order. However, as of November 6, 2026, my membership has still not been activated, and I haven't received any clear information about the reason for the delay. I have already contacted Apple Developer Support and received a case number, but I am still waiting for a response. This delay is preventing me from testing and distributing an iOS application that I am developing. I would appreciate any advice from the community: Is it normal for Apple Developer Program enrollment to remain pending for over a week after payment? How long does activation usually take? Is there any way to to escalate the issue or request a faster review? Has anyone experienced a similar situation? I would really appreciate an update or guidance on how to resolve this issue. Thank you for your help!
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4d
Error message regarding email address in Developer Support form ("This email address isn’t valid. To update your email address, visit account.apple.com.")
Hello, I am unable to submit a support request because the Apple Developer Support form displays the following error: "This email address isn't valid. To update your email address, visit account.apple.com." My primary Apple Account email address is correct and is already configured as my primary email address. I have also tested the support form in a private browsing window, but the issue persists. Could you please investigate why the Developer Support form rejects my primary Apple Account email address? Thank you for your assistance.
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4d
Enrollment approved, now stuck at "Unable to Continue" after account mismatch on payment page (India)
Hello, I'm hoping an Apple staff member or someone who has hit this before can help. Situation: I enrolled in the Apple Developer Program (Organization) through the Apple Developer app on my Mac, signed in with my organization's Apple Account. Apple approved the enrollment and let me continue about a week ago. On the next page (payment), the account shown was a different Apple Account, my personal one that is signed in to macOS. I did not pay. Since then, tapping "Continue Your Enrollment" only shows: "Unable to Continue. Contact support at https://developer.apple.com/contact/." What I've tried (same result each time): Restarting the Mac Signing out and back in inside the Developer app Trying on a separate personal iPhone Support status: Case ID: 103014710787 I emailed support and sent a follow-up on the same case, with no reply yet. Phone support shows "currently unavailable" for me in India. I reached them by phone a couple of weeks ago, but not since. What I'm asking: Can someone from Apple confirm the approved enrollment is still linked to my organization's Apple Account and reset the enrollment state so I can continue to payment? Has anyone else seen this after an account mismatch at the payment step, and did anything fix it on your side? I'm happy to share screenshots if useful. Thank you!
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102
5d
DSA trader status "In Review" since October 26, 2026 – app approved but blocked in Denmark, Germany and Sweden
Hello, I submitted my DSA trader information on October 26, 2026. I received the confirmation email "We received your trader contact information" the same day, but the status under Business > Compliance > Digital Services Act is still "In Review" after 10 days. My app MineFisk (Apple ID 6827249361) has been approved, and version 1.1 is "Ready for Distribution". But under Pricing and Availability, Denmark, Germany and Sweden show "Cannot Sell – Trader Status Not Provided". It is only available in Norway. Denmark is my main market, so the app is not available to my users. What I have tried: Support request by email on November 3, 2026 (case 30000003827017). Only the automatic reply so far. Phone support, but it shows "Phone support is temporarily unavailable due to high call volumes". I am an individual developer with a registered Danish business (sole proprietorship). I have not been asked for any documents. Could someone from Apple please look at this or escalate it? Is there anything else I can do on my side? Thank you.
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75
5d
Paid Apple Developer Program enrollment still pending; support cases unanswered
Hello, I completed enrollment and paid for the Apple Developer Program on Oct 22nd, but my account still does not show an active membership. I have not received an explanation of what is holding up the enrollment. I opened a Developer Support case on October 25 and sent a second request on November 2. Both were acknowledged, but I have not received a substantive reply or status update. I also called general Apple Support, but they said they could not help with Developer Program enrollment or transfer me to Developer Support. I haven’t found a direct phone option for the Developer Support team. Could someone advise what I should check on my side, and whether there is an official way to have a paid enrollment reviewed or escalated? If you’ve resolved a similar issue, I’d appreciate hearing what helped. I can provide my case numbers and payment confirmation through Apple Support if needed. Thank you.
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238
1w
Issue with migrating an app from one Apple account to another Apple account
I am tasked to transfer an app from one Apple account to another Apple Account, but there is a persistent issue. One of the app transfer criteria is still marked as unmet, even though I have completed the necessary steps: “TestFlight Beta Testing. You must first remove all builds and testers from the app you want transferred and clear each information field below Test Information.” --> I have removed all testers and expired all builds, but this criterion is still marked as unmet. Does someone know what could couse this issue and how to overcome it? The Apple support team is not responding for more than 2 weeks now.
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89
1w
No response to Case 103008202171 since October 25 — cannot enroll in Apple Developer Program
Hello, I opened support case 103008202171 on October 25, but I still have not received any email response or update. I also called Apple Support, but they told me they could not help and that Developer Support only communicates by email. My issue: • The “Enroll Now” button is disabled in the Apple Developer app. • On the website, I get this error: “Your enrollment in the Apple Developer Program could not be completed at this time.” I also have a question about my account country. My Apple account country is set to the United States because my RedotPay card only works when the store country is set to the USA. However, I am Tunisian, I live in Tunisia, and my trusted phone number is a Tunisian number. For a personal Apple Developer account, can I keep the United States as my account/store country because of the RedotPay card, and then provide only Tunisian identity and residence documents during verification? Or will this cause a problem with enrollment? Please check my case and let me know what I should do. Thank you.
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1w
Has anyone experienced this mismatch between App Store Connect and the Apple Developer portal?
I’m trying to upload an iOS app to TestFlight for an existing organization team, but I’m stuck in an agreement/access loop. What I see: • App Store Connect lists my account as “Account Holder, Admin” for the organization. • Our existing apps are visible in App Store Connect. • A banner says the Account Holder must accept the updated Apple Developer Program License Agreement. • Following the account link opens developer.apple.com/account, but that page only shows “Join the Apple Developer Program” and “Enroll today.” • There are no membership details, organization team selector, or agreement acceptance button. • Certificates, Identifiers & Profiles shows “Access Unavailable.” What I’ve already tried: • Confirmed that I’m using the same Apple Account on both websites. • Signed in again using a fresh Chrome Incognito session — same result. • Signed back into Xcode. The organization team appears, but access to Certificates, Identifiers & Profiles is still unavailable. App Store Connect also shows the Free Apps Agreement as “Active (New Agreement Available).” I haven’t been able to verify the actual membership expiration date because the Developer portal does not show membership details. The app builds successfully without code signing, but I cannot complete provisioning and upload it to TestFlight. I’ve already opened a case with Apple Developer Support and am awaiting a response. Has anyone resolved this exact situation? Was it a membership renewal issue, an account-to-team association issue, or something else? Is there an official way to access the agreement or membership details when the Account Holder sees only the enrollment page? Any experience or guidance from Apple staff would be appreciated.
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1w
Apple Developer Program enrollment blocked since 28 August 2026 – no response from Support (Case ID: 102973162608)
Hi everyone, I have been trying to enroll in the Apple Developer Program since 28 August 2026, and my issue is still not resolved. For over a month now, Apple Developer Support has not replied to me at all. I have emailed Developer Support many times, submitted my ID when they asked for it and followed every step they gave me. Still, no response. I have also called Apple Support 6 times and used chat support 3–4 times. Every time I am told they have no link to the Developer team and that I can only reach them by email. But the Developer team does not answer email, so I am stuck with no way forward. My app is ready to launch and I have already spent money on marketing. Every day of delay adds to my financial loss. I am ready to provide any verification Apple needs. If my enrollment cannot be completed, they should at least tell me. Leaving a developer with no reply for over a month is very shameful behavior from the Apple Developer team. Case ID: 102973162608 Latest Ticket: 103011417221 Has anyone else faced this? How did you finally get a response from the Developer team? Any advice would really help. Thanks, Shaher Yar
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1w
Individual enrollment stuck before payment, no reply to case 103017052484
Hello, I'm trying to enroll in the Apple Developer Program as an individual from Pakistan. My enrollment stops before the payment step with the message: "Your enrollment in the Apple Developer Program could not be completed at this time." No payment has been made. I opened case 103017052484 on November 2 and followed up on November 9, but so far I've only received the automatic confirmation. My Apple Account name originally didn't match my passport. I've since updated it to match exactly, and two-factor authentication is enabled. I'm ready to provide my passport or anything else needed for verification. Could someone from Apple Developer Support please take a look at my case? Thank you.
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Activity
1h
Unable to Enroll Through Apple Developer App – “Enrollment Not Available for This Apple Account”
Hello, I’m trying to enroll in the Apple Developer Program through the Apple Developer app on my iPhone, but I’m getting the following message: “Enrollment through the Apple Developer app is not available for this Apple Account.” Some additional context: Enrollment is available when I access the Apple Developer website using the same Apple Account. I can proceed through the enrollment process on the website up to the payment step. The enrollment option was previously available in the Apple Developer app for this account. I tested with another Apple Account on the same app/device, and the enrollment option is available there. My previous compliance verification issue has been resolved. I’ve contacted Apple Developer Support three times since November 3, 2026, but haven’t received a response. My preference is to complete enrollment through the Apple Developer app, rather than the website. Has anyone experienced this issue, or can an Apple representative clarify why enrollment is unavailable for this specific Apple Account in the app while it remains available on the website? Thank you.
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78
Activity
12h
Can't log into developer account via invite
I was invited by another developer to join their account (I have my own personal developer account but I'll be publishing apps on theirs). The email invite never came through, so the inviter sent me a new invite to another email address I own. That one I got. When I click Accept invitation and attempt to log in using my Apple ID, the page simply redirects me back to connect again. I can never get into the developer acccount. So there are two problems: Why am I not receiving an invite from my Apple ID email account When I work around that problem, why does the invite not allow me in? We've attempted "resend invite" to no avail. I'm not sure how to proceed.
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0
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26
Activity
17h
Migration From Individual To Organization
Hello, I initiated my request to migrate from individual to organization account more than a week back. I submitted all the documents but still there is no update. Wasnt this supposed to take around a week? Can you please help me with this and expedite the process. Also if you can give me visibility on the state where its stuck at that would be great. My enrollment ID is G9CFK5U9CM
Replies
2
Boosts
0
Views
42
Activity
20h
Enrolling, LLC Disregarded company (Non- Us Resident)
Hi There, I´m From Spain with an LLC Company in the USA. Is a Disregarded company, the problem is that when I try to set up the paid apps agreement, Apple display the form W-9 instead of Form W8-BEN (that is for non-us resident) My question is... is this right? Under the name of my company, appear an option that ask me ... "Who is the Beneficial Owner? " You can choose between : Individual, Limited Liability - Disregarded Entity, Limited Liability - Partnership, Other... I choose Limited Liability - Disregarded Entity I m not sure if the form W-9 is the right for me because my other online business is about selling books on amazon and there the form that I m using is W8-BEN
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8
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2.1k
Activity
23h
Pending Apple Developer Enrollment with Completed Payment – Need Guidance on Duplicate Charge
Hello everyone, I am writing to ask for advice or guidance from anyone who has encountered a similar situation, or if an Apple Developer Support representative could shed light on the process. I initiated my Apple Developer Program enrollment and completed the required annual membership payment. However, my enrollment did not finalize automatically, and I received an email from Developer Support asking me to provide additional verification documents and to resubmit the enrollment via the Apple Developer app. I submitted the requested verification documents and replied to the support thread asking for clarification regarding the initial payment: If I resubmit my enrollment via the Apple Developer app, will it charge the $99 membership fee a second time? If a second charge occurs, will the original payment be automatically refunded or applied? It has been several days without a response to my email inquiry, and the entire setup is currently blocked waiting on this clarification before I proceed with the app re-enrollment. Has anyone gone through this loop where support asked to redo the enrollment via the app after an existing payment? Did you get charged twice, and how was it handled? Any insight on how best to proceed without risking duplicate non-refundable fees would be greatly appreciated. Thank you!
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0
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87
Activity
2d
Does any app that uploads shared images now need nudity checking?
Apple's Changes User-Generated Content rule changes in Apple News 16/Oct//2026 1.2: Content moderation requirements now explicitly cover nonconsensual intimate imagery — including imagery generated using AI tools — as content that apps must proactively prevent and remove from their platforms proactively prevent sounds like we are expected to check for nudity in image uploads? Checking the actual review guideline seems to confirm this expectation Apps that enable users to create, generate, upload, share, or otherwise contribute content ... To prevent abuse, such apps must include: A method for filtering objectionable material from being posted to the app My context for concern I have an app which allows people to create rich content for iMessage. I want to give people the ability to resell templates through an in-app store (eg: interactive greeting cards). Those templates will be visible to all users who wish to use them, free or paid. It seems that anything that will allow creators to post such shared content for reuse now needs content checkers. Trivial picture uploads need review?? One comment on Reddit expressed another developer's concern - does this even extend to profile pictures on a shared directory?
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0
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0
Views
61
Activity
2d
Individual enrollment – "ID Verification Rejected", retry disabled, no reply to case 103011710746
Hello, I'm an individual developer from Israel trying to enroll in the Apple Developer Program. What happened: • I started enrollment as an Individual in the Apple Developer app on my iPad. • Registration completed, but when I tried to pay, enrollment failed. • The app now shows "ID Verification Rejected" under Apple Developer Program, with no reason given and no option to retry. Support: • Case ID: 103011710746, opened October 28, 2026. • I followed up on November 1 through the Contact Us form. • I have not received any reply yet. My identity documents are valid, and I am the sole owner of this Apple Account. I can provide my passport for manual verification, and a selfie holding my ID if needed. I'm not asking to bypass verification. I'm asking for: 1. A review of my case, or a reset of my verification status so I can resubmit, and 2. Any guidance on what may have caused the rejection (for example, a name mismatch). If someone from Apple Developer Support sees this, I would really appreciate it if my case could be escalated to the enrollment team. Thank you, Yitzhak
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1
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0
Views
142
Activity
4d
Apple Developer Program – Payment Invoiced, but Membership Still Pending After 7 Days
Hello Apple Developer Community, I’m writing because I’ve been waiting for my Apple Developer Program membership to be activated, and my enrollment status is still showing as “Pending.” I completed my purchase on October 30, 2026, and received an official invoice from Apple confirming my order. However, as of November 6, 2026, my membership has still not been activated, and I haven't received any clear information about the reason for the delay. I have already contacted Apple Developer Support and received a case number, but I am still waiting for a response. This delay is preventing me from testing and distributing an iOS application that I am developing. I would appreciate any advice from the community: Is it normal for Apple Developer Program enrollment to remain pending for over a week after payment? How long does activation usually take? Is there any way to to escalate the issue or request a faster review? Has anyone experienced a similar situation? I would really appreciate an update or guidance on how to resolve this issue. Thank you for your help!
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1
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0
Views
88
Activity
4d
Error message regarding email address in Developer Support form ("This email address isn’t valid. To update your email address, visit account.apple.com.")
Hello, I am unable to submit a support request because the Apple Developer Support form displays the following error: "This email address isn't valid. To update your email address, visit account.apple.com." My primary Apple Account email address is correct and is already configured as my primary email address. I have also tested the support form in a private browsing window, but the issue persists. Could you please investigate why the Developer Support form rejects my primary Apple Account email address? Thank you for your assistance.
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0
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45
Activity
4d
Enrollment approved, now stuck at "Unable to Continue" after account mismatch on payment page (India)
Hello, I'm hoping an Apple staff member or someone who has hit this before can help. Situation: I enrolled in the Apple Developer Program (Organization) through the Apple Developer app on my Mac, signed in with my organization's Apple Account. Apple approved the enrollment and let me continue about a week ago. On the next page (payment), the account shown was a different Apple Account, my personal one that is signed in to macOS. I did not pay. Since then, tapping "Continue Your Enrollment" only shows: "Unable to Continue. Contact support at https://developer.apple.com/contact/." What I've tried (same result each time): Restarting the Mac Signing out and back in inside the Developer app Trying on a separate personal iPhone Support status: Case ID: 103014710787 I emailed support and sent a follow-up on the same case, with no reply yet. Phone support shows "currently unavailable" for me in India. I reached them by phone a couple of weeks ago, but not since. What I'm asking: Can someone from Apple confirm the approved enrollment is still linked to my organization's Apple Account and reset the enrollment state so I can continue to payment? Has anyone else seen this after an account mismatch at the payment step, and did anything fix it on your side? I'm happy to share screenshots if useful. Thank you!
Replies
1
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0
Views
102
Activity
5d
DSA trader status "In Review" since October 26, 2026 – app approved but blocked in Denmark, Germany and Sweden
Hello, I submitted my DSA trader information on October 26, 2026. I received the confirmation email "We received your trader contact information" the same day, but the status under Business > Compliance > Digital Services Act is still "In Review" after 10 days. My app MineFisk (Apple ID 6827249361) has been approved, and version 1.1 is "Ready for Distribution". But under Pricing and Availability, Denmark, Germany and Sweden show "Cannot Sell – Trader Status Not Provided". It is only available in Norway. Denmark is my main market, so the app is not available to my users. What I have tried: Support request by email on November 3, 2026 (case 30000003827017). Only the automatic reply so far. Phone support, but it shows "Phone support is temporarily unavailable due to high call volumes". I am an individual developer with a registered Danish business (sole proprietorship). I have not been asked for any documents. Could someone from Apple please look at this or escalate it? Is there anything else I can do on my side? Thank you.
Replies
0
Boosts
0
Views
75
Activity
5d
Paid Apple Developer Program enrollment still pending; support cases unanswered
Hello, I completed enrollment and paid for the Apple Developer Program on Oct 22nd, but my account still does not show an active membership. I have not received an explanation of what is holding up the enrollment. I opened a Developer Support case on October 25 and sent a second request on November 2. Both were acknowledged, but I have not received a substantive reply or status update. I also called general Apple Support, but they said they could not help with Developer Program enrollment or transfer me to Developer Support. I haven’t found a direct phone option for the Developer Support team. Could someone advise what I should check on my side, and whether there is an official way to have a paid enrollment reviewed or escalated? If you’ve resolved a similar issue, I’d appreciate hearing what helped. I can provide my case numbers and payment confirmation through Apple Support if needed. Thank you.
Replies
1
Boosts
0
Views
238
Activity
1w
Issue with migrating an app from one Apple account to another Apple account
I am tasked to transfer an app from one Apple account to another Apple Account, but there is a persistent issue. One of the app transfer criteria is still marked as unmet, even though I have completed the necessary steps: “TestFlight Beta Testing. You must first remove all builds and testers from the app you want transferred and clear each information field below Test Information.” --> I have removed all testers and expired all builds, but this criterion is still marked as unmet. Does someone know what could couse this issue and how to overcome it? The Apple support team is not responding for more than 2 weeks now.
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0
Boosts
0
Views
89
Activity
1w
No response to Case 103008202171 since October 25 — cannot enroll in Apple Developer Program
Hello, I opened support case 103008202171 on October 25, but I still have not received any email response or update. I also called Apple Support, but they told me they could not help and that Developer Support only communicates by email. My issue: • The “Enroll Now” button is disabled in the Apple Developer app. • On the website, I get this error: “Your enrollment in the Apple Developer Program could not be completed at this time.” I also have a question about my account country. My Apple account country is set to the United States because my RedotPay card only works when the store country is set to the USA. However, I am Tunisian, I live in Tunisia, and my trusted phone number is a Tunisian number. For a personal Apple Developer account, can I keep the United States as my account/store country because of the RedotPay card, and then provide only Tunisian identity and residence documents during verification? Or will this cause a problem with enrollment? Please check my case and let me know what I should do. Thank you.
Replies
0
Boosts
0
Views
68
Activity
1w
Has anyone experienced this mismatch between App Store Connect and the Apple Developer portal?
I’m trying to upload an iOS app to TestFlight for an existing organization team, but I’m stuck in an agreement/access loop. What I see: • App Store Connect lists my account as “Account Holder, Admin” for the organization. • Our existing apps are visible in App Store Connect. • A banner says the Account Holder must accept the updated Apple Developer Program License Agreement. • Following the account link opens developer.apple.com/account, but that page only shows “Join the Apple Developer Program” and “Enroll today.” • There are no membership details, organization team selector, or agreement acceptance button. • Certificates, Identifiers & Profiles shows “Access Unavailable.” What I’ve already tried: • Confirmed that I’m using the same Apple Account on both websites. • Signed in again using a fresh Chrome Incognito session — same result. • Signed back into Xcode. The organization team appears, but access to Certificates, Identifiers & Profiles is still unavailable. App Store Connect also shows the Free Apps Agreement as “Active (New Agreement Available).” I haven’t been able to verify the actual membership expiration date because the Developer portal does not show membership details. The app builds successfully without code signing, but I cannot complete provisioning and upload it to TestFlight. I’ve already opened a case with Apple Developer Support and am awaiting a response. Has anyone resolved this exact situation? Was it a membership renewal issue, an account-to-team association issue, or something else? Is there an official way to access the agreement or membership details when the Account Holder sees only the enrollment page? Any experience or guidance from Apple staff would be appreciated.
Replies
0
Boosts
0
Views
198
Activity
1w
Apple Developer Program enrollment blocked since 28 August 2026 – no response from Support (Case ID: 102973162608)
Hi everyone, I have been trying to enroll in the Apple Developer Program since 28 August 2026, and my issue is still not resolved. For over a month now, Apple Developer Support has not replied to me at all. I have emailed Developer Support many times, submitted my ID when they asked for it and followed every step they gave me. Still, no response. I have also called Apple Support 6 times and used chat support 3–4 times. Every time I am told they have no link to the Developer team and that I can only reach them by email. But the Developer team does not answer email, so I am stuck with no way forward. My app is ready to launch and I have already spent money on marketing. Every day of delay adds to my financial loss. I am ready to provide any verification Apple needs. If my enrollment cannot be completed, they should at least tell me. Leaving a developer with no reply for over a month is very shameful behavior from the Apple Developer team. Case ID: 102973162608 Latest Ticket: 103011417221 Has anyone else faced this? How did you finally get a response from the Developer team? Any advice would really help. Thanks, Shaher Yar
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