Hello,
I'm hoping an Apple staff member or someone who has hit this before can help.
Situation:
- I enrolled in the Apple Developer Program (Organization) through the Apple Developer app on my Mac, signed in with my organization's Apple Account.
- Apple approved the enrollment and let me continue about a week ago.
- On the next page (payment), the account shown was a different Apple Account, my personal one that is signed in to macOS. I did not pay.
- Since then, tapping "Continue Your Enrollment" only shows: "Unable to Continue. Contact support at https://developer.apple.com/contact/."
What I've tried (same result each time):
- Restarting the Mac
- Signing out and back in inside the Developer app
- Trying on a separate personal iPhone
Support status:
- Case ID: 103014710787
- I emailed support and sent a follow-up on the same case, with no reply yet.
- Phone support shows "currently unavailable" for me in India. I reached them by phone a couple of weeks ago, but not since.
What I'm asking:
- Can someone from Apple confirm the approved enrollment is still linked to my organization's Apple Account and reset the enrollment state so I can continue to payment?
- Has anyone else seen this after an account mismatch at the payment step, and did anything fix it on your side?
I'm happy to share screenshots if useful. Thank you!