Here on the forums I see a lot of reports like this: According to App Store Connect, I’m an Admin member of a team, but I can’t access the Certificates, Identifiers, and Profiles section of the Developer website for that team. There’s one really common reason for this, namely that this is an Individual team. This is clearly documented in Developer Account Help > Access > Roles and access, which says: If you’re enrolled as an individual and add users in App Store Connect, users receive access only to your content in App Store Connect and are not considered part of your team in the Apple Developer Program. So, if App Store Connect indicates that you’re a team Admin but you can’t access Certificates, Identifiers, and Profiles, it’s critical that you check that this is not an Individual team. To do this: Log on to Developer > Account. Select the correct team at the top right. Scroll down to the “Membership details” section. Look at the “Enrolled as” field. If it says “Individual”, then only the team’s Account Holder can access Certificates, Identifiers, and Profiles. OTOH, if it says something else, like “Organization” or “Enterprise”, then see below. If you’re working for someone else who only has an Individual team, I recommend that you encourage them to update to an Organization team. For advice on how to do that, see Developer Account Help > Membership > Updating your account information > Updating an individual membership to an organization membership. If you can’t access Certificates, Identifiers, and Profiles and you’re absolutely sure that this is not an Individual team, I recommend that you seek formal assistance via Apple > Developer > Contact Us. Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = "eskimo" + "1" + "@" + "apple.com"

How to get a refund for one of the payments ? Of course the apple invoice from the apple developer program sends me to apple consumer support. They then send me back to the apple developer program.

Hi everyone, I’m posting this to ask for advice and see if anyone has experienced a similar issue with the Apple Developer Program subscription. On July 9th, 2025, I registered for the Apple Developer Program via the Apple Developer app on my iPhone using my main iCloud account (Apple ID). The expected annual fee was 2,299,000 VND (~$99). However, I just checked my billing history and saw that I was charged twice for the same subscription, both under the same Apple ID / iCloud account, on the same day. Key Details: I only enrolled once. Both charges are labeled “Apple Developer Program”, exactly the same amount (2,299,000 ₫). The payments were made through the App Store, not via the website. My account on developer.apple.com/account still shows “Enroll Now” — meaning I haven't been activated yet. I have not received any welcome email either. My questions: Is it possible to request a refund for one of the charges, since both payments came from the same iCloud account and clearly refer to the same subscription? Has anyone else encountered this issue? How long did it take Apple to respond? Was your refund request approved? Should I wait for Apple to activate my account, or should I escalate the issue now? I’ve already submitted a refund request through https://reportaproblem.apple.com, but I’m posting here in case someone has more experience or insights. Thanks in advance!

Please can someone bump my support request which has been pending for 1 month. It is for DriverKit access. Thanks

I have done the payment around 12 hours ago, and i got no mail or anything, it asks to do payment again. The process is done via Apple developer app from Iphone. And when i contacted apple team, they are telling we have no payment from your side, check with your bank. From my Bank and UPI side, the payment was successfully sent to apple. Any Indian dev in this situation who got it sorted out ?

I see a lot of posts about things that need fixing and it looks to me like you all need the help if there’s anything I can do please let me know I know what I can do for you so what could you do for me I’m looking to join your team and help you fix some issues your having maybe an internship or even a developer position either way you could get your money with depending on how well you pay

Hello everyone, I am seeking advice, or hopefully the attention of an Apple Community Moderator, regarding a structural loop I am stuck in with my Apple Developer Program enrollment. My independent corporate enrollment is currently being declined due to an automated historical account association, and standard support channels have not been able to resolve it. The Context • Back in 2015: I was added as an Admin or Team Member to a past client’s Apple Developer account to help them set up their environment. That client never ended up publishing any applications, and that account has been completely dormant for years. • In 2024: I officially incorporated my own separate, independent legal entity in the United States. I successfully obtained our IRS EIN, established a clean Dun & Bradstreet (D-U-N-S) profile, and applied for a fresh Apple Developer Organization Account using my company's official credentials. The Issue Our application was completely declined. Through correspondence, it became clear that Apple’s automated enrollment scanners are flagging my personal identity or Apple Account because of that legacy 2015 admin association. The system is treating my new, legitimate corporation as a duplicate or "associated entity" violation. The Roadblock I am the authorized legal signee for my new US company. This is a completely separate legal and financial entity. I have all official corporate documentation ready for verification, including IRS CP-575 EIN assignments, state Articles of Organization, and active D-U-N-S data matching our exact corporate address. Unfortunately, Tier 1 developer support templates are not addressing this backend identity-link issue. I simply need an Account Specialist or Risk Management team member to manually review the file, sever my identity link from that dead 2015 client team ID, and allow our US corporation to proceed with enrollment. Our business operations and product launch timelines are completely stalled. Has anyone successfully broken out of this legacy association loop? If any Apple Dev Forums moderators are reading this, could you please help escalate this ticket internally? Case ID for reference: 102966456983 Thank you for any insight or assistance. Regards Tanveer

I have been trying to enroll in the Apple Developer Program for seven weeks, and this has become an unacceptable support experience. During this period, I have exchanged multiple emails with Apple Developer Support and have been contacted by at least six different support representatives. Most replies have repeated the same generic instructions, particularly telling me to use the same device, without providing any specific diagnosis or meaningful resolution. I have followed the instructions, used the same iPhone, submitted the requested identity documentation, enabled two-factor authentication, and kept my Apple Account information up to date. Apple Support also withdrew my previous enrollment and instructed me to enroll again. Nevertheless, the process still ends with the same message: “Your enrollment could not be completed.” After seven weeks and at least six support representatives, I still have not been told: the actual reason the enrollment is being rejected; whether there is an account, device, identity-verification, or regional restriction; whether the previous enrollment was fully cleared from Apple’s backend; which team is responsible for manually reviewing or resetting the enrollment; or when I can expect a real resolution. Repeated template responses are not a reasonable substitute for investigating the problem. If Apple’s system is blocking the enrollment, Apple should be able to identify the restriction and explain how it can be resolved. Is it normal for an enrollment issue to remain unresolved for seven weeks after repeated contact with so many support representatives? Has anyone experienced the same problem and successfully had it escalated to an Enrollment Specialist or Senior Advisor? I would particularly appreciate a response from Apple explaining the correct escalation path for a manual backend review, rather than another repetition of the standard enrollment instructions.

I'm the Account Holder for a small organization enrolled in the Apple Developer Program with a current paid membership. The organization completed D-U-N-S and Apple's verification, and I need to get back into this account. The Apple Account tied to the membership shows "This account has been locked for security reasons." Every recovery path fails with "This Apple Account is not valid or not supported": Password reset at iforgot.apple.com Unlock and request access at iforgot.apple.com/unlock "Request Access" from the lock alert itself I have also tried to open a case with Apple Support through getsupport.apple.com and the Apple Support app. Both require the affected account's email before continuing, and both reject it with the same error, so I cannot get a case opened. The account owner is ready to verify identity and has the trusted phone number and a signed-in device. I'm asking for one thing: a path to a human at Apple who can look up this account, verify the owner, and restore access. If the Apple Account itself cannot be restored, I need the Account Holder role on our existing organization team reassigned to a different Apple Account so we keep the Team ID, membership, and D-U-N-S verification without re-enrolling. I'm not posting identifiers since this is a public board. I can provide the organization name and the account email through any private channel an Apple staffer can offer. Thanks.

Does anyone know what to do when an enrollment application is stuck? (Enrollment ID 979ZZ5A3BA if anyone from Apple sees this.) We applied back in June, got a quick request for more docs which we gave, and ever since then, we've heard nothing. It's now almost October. I tried filing a support request in August, but they just said it was another dept's responsibility.

My app was built and uploaded on my new organization accoun, apple Start rejection and asking for more detail, gradually misunderstand some of my features suspected its in app purchase and rejected the apps, after Claritying that, rejected for spam, I clarify and resubmi, but no response for morethan a week, I redesigned and rebuil and resubmitted the apps, but still more than 5days no respons, Please any solution?

Hey, does anyone know how long the enrolment process needs? enrollment ID is QARGL6A9YV - maybe someone can help, we wanna start as soon as possible :-)

I'm developing an iOS/iPadOS remote infrastructure management app that includes native WireGuard, OpenVPN, and Tailscale/Headscale client functionality using Apple's Network Extension APIs. The app does not operate a VPN service, provide VPN endpoints, route traffic through developer-controlled infrastructure, or have access to users' VPN traffic or credentials. Users supply their own WireGuard/OpenVPN configurations or connect to their own/existing Tailscale or Headscale networks. Guideline 5.4 states that apps offering VPN services must use the appropriate NEVPNManager APIs and may only be offered by developers enrolled as an organisation. Does the organisation-enrolment requirement also apply to an app such as this, where VPN functionality is a client/tool for connecting to infrastructure selected and controlled entirely by the user, rather than a VPN service provided by the app developer? I'm currently enrolled in the Apple Developer Program as an Individual and would like to determine whether conversion to an Organisation account is required before distribution.

I had logged into my mac with my Apple ID. Then, I downloaded the Apple Developer App and signed in with my other Apple ID and I purchased an Apple Developer Program membership from the Developer app yesterday. The payment was completed successfully, and I have received the receipt and confirmation in my first Apple ID which I had logged into my Macbook. When I check account.apple.com, the Apple Developer subscription shows as active. However, when I sign in to developer.apple.com with the both of my accounts, it still shows “Enroll today” instead of showing my Developer Program membership. I also do not have access to Membership Details, Team ID, Certificates, Identifiers & Profiles, or the other Developer Program resources. I have contacted the support but they are so lazy to reply. Also they do not seem to be understanding the problem. Could someone help me?

Hi everyone, I’m having a pretty frustrating issue with my Individual Apple Developer Program enrollment and I’m wondering if anyone has experienced something similar. My enrollment has been stuck in Pending since August 3. The Apple Developer app couldn’t verify my identity because, for some reason, it only offers Driver’s License as a document type. I don’t have a compatible license, so Developer Support asked me to upload my valid passport through their secure upload page for manual verification. I did that, and on August 19 a Senior Advisor told me that my information was being reviewed. Since then I’ve followed up several times, but I haven’t received any meaningful update. My support case is still open: Case ID: 20000126998264 There’s also a strange payment issue. My first €99 membership payment went through successfully, but Apple later cancelled the order. I recently tried paying again through the web enrollment page. Apple now shows an authorization error saying that my bank declined the transaction. I contacted my bank, though, and they confirmed that they never received an authorization request for the €99 transaction at all. There isn’t even a failed payment attempt in their system. So it seems like the payment is being rejected somewhere before it reaches the card issuer. At this point I’m not sure whether the payment problem is related to the pending manual identity review, a stuck enrollment/payment state, or something else on Apple’s side. Has anyone run into this combination before? If someone from Apple Developer Support sees this, I’d really appreciate it if you could take a look at Case 20000126998264 or let me know what I should do next. I’m happy to provide any additional verification or documentation that’s needed. Thanks!

Hi, I started my enrollment in the Apple Developer Program in August 2026, but the process has been stuck under review since then (Enrollment ID = NUD4NCB2LZ) When I check my enrollment status, I’m still asked to wait for the review to be completed, but I haven’t received any updates or requests for additional information. A couple of weeks ago, I also contacted Apple Developer Support by email to ask about the status of my enrollment, but unfortunately I haven’t received a response yet. It has now been more than a month since I started the enrollment process, and I’m not sure if there is anything else I need to do on my side. Has anyone experienced a similar delay recently? Is there another way to contact Apple Developer Support or request a review of the enrollment? Any advice would be appreciated. Thanks!

Our company domain datario.sk is rejected by Apple as an invalid email address. This happens in multiple Apple systems: at account.apple.com when adding an address, and in the Developer Program enrollment work email step. The rejection appears in the form immediately, before any email is sent. No request ever reaches my mail server — my hosting provider checked the logs and found no connection attempt from Apple's servers at all. MX and SPF records are valid and all other senders (Google, Stripe, Dun & Bradstreet) deliver normally. The address datario [at] datario.sk is the sign-in address of this Apple Account and previously worked without any issue, so something changed on Apple's side. Developer Support has investigated this since mid-August (case 20000137748005, engineering ticket INC103315840). I provided identity and company documents and screen recordings requested by engineering. The conclusion was that no issue was found on Apple's side, and I was directed to AppleCare, where the only contact option available in my region is a phone call. Our Android app has been live on Google Play for weeks; the iOS version cannot be released because enrollment is blocked. Is there anyone who can check whether datario.sk is on a suppression or block list in Apple's systems?

I have tried many times to purchase the apple developer account but it always give me the error that this product is not available in your region country I always tried to make that purchase complete but got disapointed just because of error. first they put me on hold for hours an hours then they don't entertain us although I am a genuine user of apple and we are a registered entity. so please give a look on it .

I have been developing an iOS app I have been wanting to release. In the past, I have been able to use my apple account to put things to various testing builds. I did not realize my account had expired earlier this year and I had a build I wanted to work. When I renewed my account, it said it would take a week to activate. It is now over that week period and I cannot use my developer account properly still. Xcode says I do not have a valid method to upload my new build and all my old builds for some reason cannot be used. My account has a red 'x' next to it when I try to manage it on my macbook. Does anyone have any advice on how to help as I have 2 have emails to apple support over the past week that have just been ignored.

Hello, I am unable to complete my Apple Developer Program enrollment. My identity verification has already been completed, and I was able to submit the membership purchase. I received the Order Acknowledgement from Apple, but the payment is never processed and the membership is not activated. I contacted my bank in Kyrgyzstan. They confirmed that the card is active, there are no restrictions on it, and, most importantly, they have received no authorization attempt from Apple at all. I have already contacted Apple Developer Support: Case ID: 102968515655 Unfortunately, I have not received a resolution or further instructions. My situation: Individual enrollment Identity verified with a Russian passport Payment card issued by a bank in Kyrgyzstan Order Acknowledgement received No charge or authorization attempt reaches the bank Developer Program membership remains inactive Could Apple Developer Support please check whether my enrollment/payment is stuck on Apple's side and advise how I can complete the existing enrollment? If necessary, could the enrollment/payment state be reset so that I can submit the purchase again through the supported method? Thank you.

Hi Kurdish sorani keyboard on IOS 27 it’s ver bad And when writing some Word and doing space between any word keyboard change for number and -/:(()£&@“.,?!’ On IOS 25 and 26 very good and perfect. and we need add Kurdish language Sorani add to translate thank you