Dear Apple Developer Support team,
I am writing regarding Case ID 103004623035, my request to migrate my Apple Developer Program membership from Individual to Organization.
Timeline:
- 22 October: migration requested
- 2 November: during a phone call, I was told the request was on hold because of missing documents
- Shortly after: I submitted all requested documents
- 9 November: a second call confirmed that all documents were received and that the request is "still being processed"
We have an app that is complete and ready for release, and we cannot submit it for review until the migration is finished. Every additional week directly delays our launch.
I fully appreciate that verification takes care, and I would like to help make it as quick as possible. To do that, I kindly ask for the following:
- Please escalate this case to the Membership/Enrollment team or a senior advisor who can make a decision.
- Please tell me the specific status: which step is the case currently waiting on, and is anything further needed from my side (documents, D-U-N-S data, website or domain verification, or confirmation of my authority to sign)? If so, I will respond the same day.
- Please give me an expected completion date, or at least a date by which I will receive the next update.
To be candid, I have contacted Apple several times without receiving a concrete status. The lack of information is the hardest part, more than the review itself. For comparison, a similar organization verification at another platform took two hours. I trust that Apple can reach a decision soon, and a clear answer, even a request for something further, would let me act immediately.
Thank you for your help. I am available by email or phone at any time.
Best regards,
Marcelo MS
Case ID: 103004623035
