Hello Apple Developer Support,
I'm trying to enroll in the Apple Developer Program as an individual and am blocked by a name issue that I can't fix on my side.
Problem:
- The legal name shown on the enrollment form is incomplete and the field is not editable.
- My Apple Account name (account.apple.com) is correct and matches my government ID
- I withdrew the enrollment and started again, but the form still shows the incomplete name.
- I have not completed payment, as I don't want the membership and App Store seller name created under the wrong name.
Timeline:
- Nov 3: Opened Developer Support case 103017035770 (Membership and Account → Program Enrolment). No reply.
- Nov 5: Added a follow-up to the same case with details and a screenshot. No reply.
- Nov 10–11: Tried to request a phone callback several times — it is not available for my region (Kazakhstan). Chat support is also unavailable.
Details:
- Case ID: 103017035770
- Account region: Kazakhstan
- Two-factor authentication: enabled
Request:
Could someone from Developer Support please update the name on my developer account so it matches my Apple Account, and let me know when I can resubmit the enrollment? I'm happy to upload a copy of my ID if needed.
Thank you for your help.