Individual enrollment: app rejected my ID, but the website offers payment

I’m enrolling in the Apple Developer Program as an individual. I’m a Cypriot citizen living in Greece, and my Apple Account region is Greece.

The Apple Developer app rejected my Cypriot ID and now directs me to enroll on the web. The website lets me proceed to the US$99 payment, but I’m waiting for Developer Support to confirm whether further identity verification is required. I’ve received automated acknowledgments on my existing case, and the contact form offers email only.

Could an Apple Developer Support staff member help route my existing case to the enrollment team or point me to the appropriate private channel? I can provide the case and enrollment IDs privately.

Thank you.