Posts under Developer Tools & Services topic

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Help with enrolling
Hello! I recently (about 2 weeks ago) tried to enrol in the apple dveloper program. But the request has been on hold even when I first signed up. It's more than 10 years ago but I suspect it has been on hold since when I was doing school project during university time. The message I get on the enrollment page says to look for an email with instructions, but I never received an email about this - unless I did 10+years ago in which case it's lost to time... Anyone can help or know how to unblock the sign up in this case?
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Unable to Enroll Through Apple Developer App – “Enrollment Not Available for This Apple Account”
Hello, I’m trying to enroll in the Apple Developer Program through the Apple Developer app on my iPhone, but I’m getting the following message: “Enrollment through the Apple Developer app is not available for this Apple Account.” Some additional context: Enrollment is available when I access the Apple Developer website using the same Apple Account. I can proceed through the enrollment process on the website up to the payment step. The enrollment option was previously available in the Apple Developer app for this account. I tested with another Apple Account on the same app/device, and the enrollment option is available there. My previous compliance verification issue has been resolved. I’ve contacted Apple Developer Support three times since November 3, 2026, but haven’t received a response. My preference is to complete enrollment through the Apple Developer app, rather than the website. Has anyone experienced this issue, or can an Apple representative clarify why enrollment is unavailable for this specific Apple Account in the app while it remains available on the website? Thank you.
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Loyal Apple Customer, Live Business, Zero Support: Enrollment Blocked, Please Help
Hello Apple Developer Support, This is another follow-up, and honestly I am now extremely frustrated. I have been trying to join the Apple Developer Program for weeks, I have contacted support several times, and I have not received a single reply. Not a rejection, not a request for documents, nothing. I am not asking for special treatment. I am only asking for a human to look at my case. What has happened so far: October 2026: Submitted my individual enrollment. It went "under review" because of an address error. Late October 2026: Tried again. The Apple Developer app showed "ID Verification Rejected" and told me to contact support. I did, and got no reply. November 2026: Tried twice more. Both times my ID scanned successfully, then the app said my address is invalid, even though I entered my correct address exactly as it appears on my document. Now: The Enroll button has disappeared from the app completely. I am locked out and cannot even try again. So there is no path left for me except your team. The app gives me no way forward, and support gives me no reply. About me and my business: Name: Ahsan Raza (exactly as on my passport) Company: SAER KARO TRAVEL AND TOURS SMC PVT LTD, operating as Saer.pk Registered with SECP Pakistan Licensed by Pakistan's Department of Tourist Services (License No. 11448) IATA GoLite accredited D-U-N-S number applied for; I will move to organization enrollment once it is issued, but I need my account unblocked now Our app is already live on Google Play and real customers are using it to book flights and Umrah packages: https://play.google.com/store/apps/details?id=pk.saer.app Every day this stays blocked, iPhone users who want our app cannot get it. We are a real, licensed, registered business, and we are ready to go on iOS today. The only thing stopping us is this enrollment. Please, I am asking for three things: Verify my identity and address manually. I will send my passport, CNIC, utility bill, bank statement, company registration and license documents, whatever you need, immediately. Reset my enrollment so the Enroll button works again, or complete the enrollment from your side. Reply to me, even with one line. If my account cannot be enrolled, tell me why. If it can, tell me what to do next. Silence is the one thing I cannot work with. I really hope someone reads this and helps. Thank you, Ahsan Raza Founder & CEO, Saer.pk
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Enrollment approved, but US$99 payment always fails with "Authorization Failed" (US LLC, paying from Serbia) – Case ID 30000011654896
Hello, My organization enrollment (Enrollment ID 95K9SCG64P, Boris Webnix LLC, Wyoming, USA) has passed document review and I have accepted the Program License Agreement. Now I'm stuck at the final step: paying the US$99 membership fee. What happens: Every payment attempt fails with "Authorization Failed – a request to your bank for the funds was declined." I live in Serbia. The Serbian Mastercard saved on my Apple Account is offered automatically at checkout, but the billing country is fixed to United States (because the company is in the US) and I can't change it, so that card fails with "Please enter a valid zip code". I then used my company's US business debit card (Mercury, both the physical and a virtual card) with the exact billing address on file at my bank (30 N Gould St, Ste N, Sheridan, WY 82801). It still fails. Mercury support checked their system and confirmed that no authorization request from Apple ever reached them. The card is active, has enough funds and has no restrictions, so the payment seems to be blocked on Apple's side before it reaches the bank. I have contacted Developer Support (Membership and Account > Program Purchase and Renewal, Case ID 30000011654896) and I'm waiting for their reply. My earlier thread about the document review was answered and closed, so I'm opening this new one for the payment issue. If anyone had the same problem (paying for a US LLC from outside the US) and found a solution, I'd be very grateful for any tips. Thank you! Boris
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Individual enrollment: app rejected my ID, but the website offers payment
I’m enrolling in the Apple Developer Program as an individual. I’m a Cypriot citizen living in Greece, and my Apple Account region is Greece. The Apple Developer app rejected my Cypriot ID and now directs me to enroll on the web. The website lets me proceed to the US$99 payment, but I’m waiting for Developer Support to confirm whether further identity verification is required. I’ve received automated acknowledgments on my existing case, and the contact form offers email only. Could an Apple Developer Support staff member help route my existing case to the enrollment team or point me to the appropriate private channel? I can provide the case and enrollment IDs privately. Thank you.
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Individual to Organization migration stuck 6+ weeks, no reply from support
I'm currently blocked on converting my Apple Developer account from Individual to Organization. Enrollment ID: ZCJHQBAVZ2 Case IDs: 102953747010, 102960840956, 102963391824, 102967780728, 102982660319 Timeline: Early September: initiated individual → organization migration. Uploaded the requested documents (photo ID, employment verification, business documents). 18 September: Apple replied that the Employment Verification document could not be verified. 19 September: asked which document Apple accepts when the applicant is the owner of the company rather than an employee. No reply. 25 September: uploaded a signed letter on company letterhead confirming my position as sole owner and manager, plus the company registration certificate in English. No reply. 1 October: opened a new case to follow up. No reply. 9 October: followed up again. No reply. 14 October: followed up again. No reply. Current Status: Account shows "We're processing your membership migration from an individual to an organization. Please note that your membership benefits are temporarily disabled during this time." This has not changed in over six weeks. The last response from Apple was on 18 September. Impact: Certificates, Identifiers and Profiles unavailable, so no new builds can be signed Cannot publish updates to an app that is already live Membership is paid and active but benefits are disabled The underlying issue: My company is a single person LLC. I own 100% of it and I am the only manager, so there is no HR department, employment contract, payslip, or any other officer who could issue an employment reference. Apple's enrollment documentation states that a reference is required "if you are not the owner/founder", and I am the owner and founder. I have asked several times which document applies in this case and have not received guidance. Everything else is in place: LLC registered and active D-U-N-S number issued and verified against the national business registry Company website live on our own domain, work email on the same domain The same company and the same documents were verified on Google Play without any issue, and the app is live there Request: Confirmation of current enrollment status Whether the documents uploaded on 25 September were accepted Direct escalation or re-assignment if the case is stalled Has anyone from the Apple Developer Program team been able to help move cases like this forward?
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Account migration from Individual to Organization pending for 3+ weeks – App updates blocked
Hello, I’m currently experiencing a major issue while migrating my Apple Developer account from an Individual account to an Organization account. The migration process has been ongoing for more than 3 weeks, and during this transition: My app release is delayed. I am unable to submit updates. I also cannot use the old (individual) account normally because it appears to be locked in this transition state. This situation is critically affecting our product launch timeline. We already provided all requested documentation, including D-U-N-S verification and company details. However, the account status remains in transition, and no clear timeline has been provided. My main concerns: Is it normal for this migration to take more than 3 weeks? Is there any way to temporarily regain publishing capability while the migration is processed? Is there a specific escalation channel for cases where the transition blocks production releases? Case IDs: Case ID: 102820894024 Case ID: 2000010840072 We have an upcoming app launch depending on this migration, so any guidance would be greatly appreciated. Thank you in advance.
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Individual to Organization migration pending 2 weeks, cancellation request ignored, live app blocked
Hello, On October 28, 2026, I submitted a request to migrate my Apple Developer Program membership from Individual to Organization (Enrollment ID: 2253F7K9AN). My D-U-N-S number was validated and all company information was accepted. The new team shows as "Krew S.A.S. (Pending)". Since then, my individual membership has been paused, so I can't upload builds for my live app. Every request fails with: "Unable to find a team with the given Team ID to which you belong." On November 2, I asked support to cancel the migration so I could restore my individual membership and ship a critical update. Two weeks later, I still have no response to either the migration or the cancellation, across these cases: 102994314594, 103013185720. Phone support isn't offered in my country (Ecuador), so email is my only channel. My questions: Has anyone successfully gotten a pending migration cancelled? How long did it take? Is there any other channel to reach the enrollment team when cases go unanswered? I have clients and events waiting on this update. Any guidance would be greatly appreciated. Thank you.
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Individual-to-organization conversion pending: status and continuity questions
I submitted a request around October 20, 2026 to convert my individual Developer Program membership to One Click Growth LLC, a California LLC, with a signed consent form. The conversion is still pending, and I haven't received a request for additional documents. I've contacted Developer Support through the contact form and by phone, and I'm waiting for a callback. Konote, our meeting recording and summary app, is in public TestFlight beta. We originally planned to launch in the US, Canada, and Taiwan in mid-November. We're holding the App Store release until the conversion is complete because we want to preserve continuity for users' iCloud Keychain and CloudKit data. Could Developer Support help confirm the following for this case? What stage is the conversion at, and are any documents missing? I can provide the Articles of Organization, Statement of Information, Operating Agreement, and EIN letter immediately. Will this be an in-place conversion that preserves Team ID K4XBCN3483 and the existing App ID prefix, without an App Transfer? Developer Support confirmed an unchanged Team ID in thread 853310, and I'd appreciate confirmation for our case. Will the accepted Paid Apps agreement, Small Business Program enrollment, and pending Private Cloud Compute entitlement application carry over? Please confirm the current stage and any documents I should send next. Eric
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Organization enrollment stuck at "documentation is in review" since Oct 30, no emails and no reply to support (Enrollment ID 95K9SCG64P)
Hello Apple Developer Support team, Our organization enrollment has been stuck in document review and I can't find any way to move it forward. Enrollment details: Enrollment ID: 95K9SCG64P Company: BORIS WEBNIX LLC (Wyoming, USA) D-U-N-S: 131124944 Enrollment submitted: October 30, 2026 I am the owner of the company with legal authority to bind it to agreements. What happened so far: During the enrollment I was asked to upload documents for review, but I was never told which documents were needed. I uploaded one PDF containing my passport, the company's Articles of Organization and the EIN confirmation. Since then my account page says: "Your documentation is in review. We received your documents and are processing your enrollment." I have never received any email from Apple about this enrollment: no request for documents, no status update, nothing (spam folder checked as well). I contacted Developer Support twice through the contact form (Membership and Account > Program Enrollment). I have not received a reply to either message, not even an automatic confirmation. Phone support is not offered for this topic on the contact form, so email is my only option. Our app is already live on Google Play and the iOS version is built and tested on real devices. This enrollment is the only thing blocking our App Store release. Could someone from Apple please check Enrollment ID 95K9SCG64P and let me know: Which verification step is still pending (legal entity, D-U-N-S, applicant authority, or something else)? Is anything missing from my side? If so, which documents exactly should I provide, and in what format? Thank you very much for your help. Boris
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Paid membership reinstated on Oct 23, account page still redirects to "Need assistance" — 4 support requests unanswered
My Apple Developer Program membership is paid through Oct 9, 2027. After an Apple ID email change, access was restored on Oct 23 (case 103001436567), but developer.apple.com/account still redirects me to the "Need assistance" page. I can't access certificates, keys or App Store Connect. Since then I've opened case 103001373092 and followed up three more times by email (Nov 2, Nov 10 twice). No reply, only auto-responses. I'm paying for a membership I can't use. Could someone from the Developer Program team look at the account or tell me who can? Happy to provide any details privately.
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Xcode Command Line Tools update not wanted, but persists . . .
Command Line Tools for Xcode 27.2 update repeatedly offered after uninstalling Command Line Tools I'm looking for help resolving a persistent macOS Software Update issue involving Command Line Tools for Xcode 27.2. My Mac continues to offer the Command Line Tools for Xcode 27.2 update, even though I have removed the Command Line Tools installation and verified that the normal installation directory no longer exists. Can Apple identify and clear the stale Command Line Tools 27.2 update reference from Software Update while leaving normal automatic macOS and security updates enabled? I would like to completely remove any remaining obsolete Command Line Tools components or update references and stop this particular update notification from recurring, without disabling normal macOS automatic updates or security updates. System information macOS version: 27.2.1 Build: 26B131 Computer: MacBook Pro Xcode application: Not installed Update being offered When I run: softwareupdate -l I consistently receive: Label: Command Line Tools for Xcode 27.2-27.2 Title: Command Line Tools for Xcode 27.2 Version: 27.2 Size: 521120 KiB Recommended: YES Steps already taken I restarted the Mac and investigated whether Command Line Tools were still installed. Checked the Command Line Tools installation directory Command: ls -ld /Library/Developer/CommandLineTools Result: No such file or directory Checked the active developer directory Command: xcode-select -p Result: Unable to get active developer directory Checked for the Xcode application /Applications/Xcode.app does not exist. Checked package receipts The following five package receipts remain registered: com.apple.pkg.CLTools_Executables com.apple.pkg.CLTools_SDK_macOS_LMOS com.apple.pkg.CLTools_SDK_macOS_NMOS com.apple.pkg.CLTools_SwiftBackDeploy com.apple.pkg.CLTools_macOS_SDK All five report version 26.6.0.0. Their recorded file paths reference /Library/Developer/CommandLineTools, although that directory is absent. I also checked: pkgutil --pkg-info com.apple.dt.commandlinetools Result: No receipt for 'com.apple.dt.commandlinetools' found at '/' Checked for scheduled update tasks crontab -l reports no crontab for my user. The launchctl search shows Apple Software Update services, but no identifiable custom Command Line Tools update task. Checked for the temporary installation-trigger file Command: ls -la /tmp/.com.apple.dt.CommandLineTools.installondemand.in-progress Result: No such file or directory Current situation Despite all these checks, running softwareupdate -l continues to offer Command Line Tools for Xcode 27.2. I previously attempted to remove the five package receipts using sudo pkgutil --forget, but received messages reporting that the expected files could not be found. The receipts remained registered afterward. I have not attempted to delete Apple Software Update services, modify system update databases, or disable macOS security updates. Questions for Apple Developer Support Is this a known Software Update bug involving stale Command Line Tools package receipts or update catalog metadata? Why does macOS continue offering Command Line Tools 27.2 when the installation directory is absent and the official com.apple.dt.commandlinetools receipt is not present? Is there an Apple-supported procedure to clear the stale Command Line Tools update reference? Should the five remaining 26.6 package receipts be removed, or are they required by another macOS component? Is there a way to suppress this specific Command Line Tools update offer without disabling automatic macOS or security updates? I would appreciate an Apple-supported solution rather than manually deleting system files or disabling Apple update services. Thank you for any guidance.
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Asked to upload ID, but link never arrived and upload page says no permission (Case 103002021532)
Hello, I'm enrolling in the Apple Developer Program as an individual from Albania. Oct 19: Started enrollment. My account showed "under review, please contact us". Oct 28: Developer Support asked me to upload a government-issued ID through a link sent in a separate email from AppleSupport@email.apple.com. That email never arrived. I checked spam and all Gmail folders. Opening developer.apple.com/contact/file-upload/ directly while signed in shows that I don't have permission to upload files. Nov 3: I purchased the membership and received an order confirmation, but I have not been charged. My account still asks me to complete the purchase. I followed up on Oct 28, Nov 4 and Nov 9 with no reply. Phone support isn't available in Albania. My ID is ready to upload. Could someone from Developer Support enable file upload for my account or resend the request? Case ID: 103002021532 Thank you.
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Rejected Due to Blurry ID, Re-application Button Blocked & Support Silent
Hi everyone, I tried enrolling in the Apple Developer Program recently, but my application was unfortunately rejected—most likely because the ID photo I uploaded was slightly blurry. Now, I'm stuck: the re-application button/option in my account is blocked or unavailable, and I cannot submit a new or corrected verification. I've already reached out to Apple Developer Support via email, but I haven't received a response yet. Has anyone experienced this enrollment lock after a photo rejection? How can I reset or unlock the application process to re-upload my documents, or is there a direct way to get Apple Support to manually review or reopen my case?
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Migration From Individual To Organization
Hello, I initiated my request to migrate from individual to organization account more than a week back. I submitted all the documents but still there is no update. Wasnt this supposed to take around a week? Can you please help me with this and expedite the process. Also if you can give me visibility on the state where its stuck at that would be great. My enrollment ID is G9CFK5U9CM
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Individual enrollment paid and invoiced 9 days ago, account still says "Purchase your membership"
Hi, I enrolled in the Apple Developer Program as an individual on 1 November 2026. I signed the Apple Developer Agreement and paid for the membership the same day. Apple's order confirmation arrived on 1 November and the invoice on 3 November, so the payment has gone through. Nine days later my account still shows "(Pending)" next to my name, and the Account page still says: "Purchase your membership. To continue your enrollment, complete your purchase now. Your purchase may take up to 48 hours to process." I have not clicked "complete your purchase now" again, because I do not want to be charged twice. On 7 November I contacted Developer Program Support through the Contact Us form. I received the automatic confirmation with a case ID, but no reply since. My app is finished and already available as an open test on Google Play. The Apple account is the only thing between me and TestFlight. Has anyone seen a payment that went through but never got linked to the enrollment? Did anything help, for example a phone call to Developer Support, signing out and in again, or a particular way to reach them? Any advice from Apple staff is very welcome. I can share the case ID and order number privately. Thanks, Roger
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Organization enrollment processing for 5+ weeks (Costa Rica) — Enrollment ID K8KG3L2D7X
Hello, Our organization enrollment has been in "Your enrollment is being processed" since October 7, 2026, with no request for documents or any update. Enrollment ID: K8KG3L2D7X Support case: 103015844891 Entity type: Company / Organization (Costa Rica) D-U-N-S number issued and verified through Apple's D-U-N-S lookup before enrolling Legal name entered exactly as it appears in the D&B record The enrolling person is authorized by the organization; the company's legal representative is available to confirm by phone or email We have submitted support requests on November 1 and November 9 and replied to the support thread, but have not received any status. Our app is already live on Google Play and Huawei AppGallery; the App Store is the only release pending. Could someone from Apple Developer Program Support take a look at this enrollment, or let us know if anything is missing on our side? We can provide the company's legal registration certificate immediately. Thank you.
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Individual enrollment blocked since October 19 — case 103002162355, no ID upload link, phone support unavailable
Hello, I have been trying to enroll in the Apple Developer Program as an individual (United States) since October 19, 2026, and I am still blocked. Timeline: 10/19: I started the enrollment on the website. It did not go through and directed me to contact Developer Support. I wrote to them the same day (case 103002162355). 10/21: I tried the Apple Developer app with the same Apple Account. It says: "Enrollment through the Apple Developer app is not available for this Apple Account." 10/29: First reply from Developer Support, ten days later. I was told I would receive a link to upload my photo ID. The link never arrived (I checked inbox and spam for AppleSupport@email.apple.com). 10/30: I asked for the link to be resent. No reply since. Today: the case page shows "Phone support is currently unavailable," so the only option is email, which has not been answered. Could someone please look at case 103002162355 and either resend the ID upload link, or reset my account so I can enroll and verify my identity in the Apple Developer app? Thank you, Andrey Teplyakov
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Apple Developer Program Payment Completed but Membership Still Not Activated After 15 Days
Hello everyone, I purchased an Apple Developer Program membership through the Apple Developer website using my credit card on October 25, 2026. I received an email confirming that my order was successfully placed. However, approximately 15 days have passed, and my membership is still not activated. When I log in to my Apple Developer account, it still asks me to purchase a membership again, as if I had never paid. There is no pending status, no enrollment information, and no explanation regarding my payment. I have already contacted Apple Developer Support multiple times, but I haven't received any response or solution. I'm located in Türkiye, and I paid 1,029 TRY for the annual membership. Has anyone experienced the same issue recently? How did you resolve it? Is there any way to escalate this issue or get Apple to manually activate my membership? I really need access to my developer account, and this delay is affecting my work. Any help would be greatly appreciated. Thank you!
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Help with enrolling
Hello! I recently (about 2 weeks ago) tried to enrol in the apple dveloper program. But the request has been on hold even when I first signed up. It's more than 10 years ago but I suspect it has been on hold since when I was doing school project during university time. The message I get on the enrollment page says to look for an email with instructions, but I never received an email about this - unless I did 10+years ago in which case it's lost to time... Anyone can help or know how to unblock the sign up in this case?
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Unable to Enroll Through Apple Developer App – “Enrollment Not Available for This Apple Account”
Hello, I’m trying to enroll in the Apple Developer Program through the Apple Developer app on my iPhone, but I’m getting the following message: “Enrollment through the Apple Developer app is not available for this Apple Account.” Some additional context: Enrollment is available when I access the Apple Developer website using the same Apple Account. I can proceed through the enrollment process on the website up to the payment step. The enrollment option was previously available in the Apple Developer app for this account. I tested with another Apple Account on the same app/device, and the enrollment option is available there. My previous compliance verification issue has been resolved. I’ve contacted Apple Developer Support three times since November 3, 2026, but haven’t received a response. My preference is to complete enrollment through the Apple Developer app, rather than the website. Has anyone experienced this issue, or can an Apple representative clarify why enrollment is unavailable for this specific Apple Account in the app while it remains available on the website? Thank you.
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11h
Loyal Apple Customer, Live Business, Zero Support: Enrollment Blocked, Please Help
Hello Apple Developer Support, This is another follow-up, and honestly I am now extremely frustrated. I have been trying to join the Apple Developer Program for weeks, I have contacted support several times, and I have not received a single reply. Not a rejection, not a request for documents, nothing. I am not asking for special treatment. I am only asking for a human to look at my case. What has happened so far: October 2026: Submitted my individual enrollment. It went "under review" because of an address error. Late October 2026: Tried again. The Apple Developer app showed "ID Verification Rejected" and told me to contact support. I did, and got no reply. November 2026: Tried twice more. Both times my ID scanned successfully, then the app said my address is invalid, even though I entered my correct address exactly as it appears on my document. Now: The Enroll button has disappeared from the app completely. I am locked out and cannot even try again. So there is no path left for me except your team. The app gives me no way forward, and support gives me no reply. About me and my business: Name: Ahsan Raza (exactly as on my passport) Company: SAER KARO TRAVEL AND TOURS SMC PVT LTD, operating as Saer.pk Registered with SECP Pakistan Licensed by Pakistan's Department of Tourist Services (License No. 11448) IATA GoLite accredited D-U-N-S number applied for; I will move to organization enrollment once it is issued, but I need my account unblocked now Our app is already live on Google Play and real customers are using it to book flights and Umrah packages: https://play.google.com/store/apps/details?id=pk.saer.app Every day this stays blocked, iPhone users who want our app cannot get it. We are a real, licensed, registered business, and we are ready to go on iOS today. The only thing stopping us is this enrollment. Please, I am asking for three things: Verify my identity and address manually. I will send my passport, CNIC, utility bill, bank statement, company registration and license documents, whatever you need, immediately. Reset my enrollment so the Enroll button works again, or complete the enrollment from your side. Reply to me, even with one line. If my account cannot be enrolled, tell me why. If it can, tell me what to do next. Silence is the one thing I cannot work with. I really hope someone reads this and helps. Thank you, Ahsan Raza Founder & CEO, Saer.pk
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12h
Enrollment approved, but US$99 payment always fails with "Authorization Failed" (US LLC, paying from Serbia) – Case ID 30000011654896
Hello, My organization enrollment (Enrollment ID 95K9SCG64P, Boris Webnix LLC, Wyoming, USA) has passed document review and I have accepted the Program License Agreement. Now I'm stuck at the final step: paying the US$99 membership fee. What happens: Every payment attempt fails with "Authorization Failed – a request to your bank for the funds was declined." I live in Serbia. The Serbian Mastercard saved on my Apple Account is offered automatically at checkout, but the billing country is fixed to United States (because the company is in the US) and I can't change it, so that card fails with "Please enter a valid zip code". I then used my company's US business debit card (Mercury, both the physical and a virtual card) with the exact billing address on file at my bank (30 N Gould St, Ste N, Sheridan, WY 82801). It still fails. Mercury support checked their system and confirmed that no authorization request from Apple ever reached them. The card is active, has enough funds and has no restrictions, so the payment seems to be blocked on Apple's side before it reaches the bank. I have contacted Developer Support (Membership and Account > Program Purchase and Renewal, Case ID 30000011654896) and I'm waiting for their reply. My earlier thread about the document review was answered and closed, so I'm opening this new one for the payment issue. If anyone had the same problem (paying for a US LLC from outside the US) and found a solution, I'd be very grateful for any tips. Thank you! Boris
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12h
Individual enrollment: app rejected my ID, but the website offers payment
I’m enrolling in the Apple Developer Program as an individual. I’m a Cypriot citizen living in Greece, and my Apple Account region is Greece. The Apple Developer app rejected my Cypriot ID and now directs me to enroll on the web. The website lets me proceed to the US$99 payment, but I’m waiting for Developer Support to confirm whether further identity verification is required. I’ve received automated acknowledgments on my existing case, and the contact form offers email only. Could an Apple Developer Support staff member help route my existing case to the enrollment team or point me to the appropriate private channel? I can provide the case and enrollment IDs privately. Thank you.
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12h
Individual to Organization migration stuck 6+ weeks, no reply from support
I'm currently blocked on converting my Apple Developer account from Individual to Organization. Enrollment ID: ZCJHQBAVZ2 Case IDs: 102953747010, 102960840956, 102963391824, 102967780728, 102982660319 Timeline: Early September: initiated individual → organization migration. Uploaded the requested documents (photo ID, employment verification, business documents). 18 September: Apple replied that the Employment Verification document could not be verified. 19 September: asked which document Apple accepts when the applicant is the owner of the company rather than an employee. No reply. 25 September: uploaded a signed letter on company letterhead confirming my position as sole owner and manager, plus the company registration certificate in English. No reply. 1 October: opened a new case to follow up. No reply. 9 October: followed up again. No reply. 14 October: followed up again. No reply. Current Status: Account shows "We're processing your membership migration from an individual to an organization. Please note that your membership benefits are temporarily disabled during this time." This has not changed in over six weeks. The last response from Apple was on 18 September. Impact: Certificates, Identifiers and Profiles unavailable, so no new builds can be signed Cannot publish updates to an app that is already live Membership is paid and active but benefits are disabled The underlying issue: My company is a single person LLC. I own 100% of it and I am the only manager, so there is no HR department, employment contract, payslip, or any other officer who could issue an employment reference. Apple's enrollment documentation states that a reference is required "if you are not the owner/founder", and I am the owner and founder. I have asked several times which document applies in this case and have not received guidance. Everything else is in place: LLC registered and active D-U-N-S number issued and verified against the national business registry Company website live on our own domain, work email on the same domain The same company and the same documents were verified on Google Play without any issue, and the app is live there Request: Confirmation of current enrollment status Whether the documents uploaded on 25 September were accepted Direct escalation or re-assignment if the case is stalled Has anyone from the Apple Developer Program team been able to help move cases like this forward?
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13h
Account migration from Individual to Organization pending for 3+ weeks – App updates blocked
Hello, I’m currently experiencing a major issue while migrating my Apple Developer account from an Individual account to an Organization account. The migration process has been ongoing for more than 3 weeks, and during this transition: My app release is delayed. I am unable to submit updates. I also cannot use the old (individual) account normally because it appears to be locked in this transition state. This situation is critically affecting our product launch timeline. We already provided all requested documentation, including D-U-N-S verification and company details. However, the account status remains in transition, and no clear timeline has been provided. My main concerns: Is it normal for this migration to take more than 3 weeks? Is there any way to temporarily regain publishing capability while the migration is processed? Is there a specific escalation channel for cases where the transition blocks production releases? Case IDs: Case ID: 102820894024 Case ID: 2000010840072 We have an upcoming app launch depending on this migration, so any guidance would be greatly appreciated. Thank you in advance.
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153
Activity
13h
Individual to Organization migration pending 2 weeks, cancellation request ignored, live app blocked
Hello, On October 28, 2026, I submitted a request to migrate my Apple Developer Program membership from Individual to Organization (Enrollment ID: 2253F7K9AN). My D-U-N-S number was validated and all company information was accepted. The new team shows as "Krew S.A.S. (Pending)". Since then, my individual membership has been paused, so I can't upload builds for my live app. Every request fails with: "Unable to find a team with the given Team ID to which you belong." On November 2, I asked support to cancel the migration so I could restore my individual membership and ship a critical update. Two weeks later, I still have no response to either the migration or the cancellation, across these cases: 102994314594, 103013185720. Phone support isn't offered in my country (Ecuador), so email is my only channel. My questions: Has anyone successfully gotten a pending migration cancelled? How long did it take? Is there any other channel to reach the enrollment team when cases go unanswered? I have clients and events waiting on this update. Any guidance would be greatly appreciated. Thank you.
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64
Activity
13h
Individual-to-organization conversion pending: status and continuity questions
I submitted a request around October 20, 2026 to convert my individual Developer Program membership to One Click Growth LLC, a California LLC, with a signed consent form. The conversion is still pending, and I haven't received a request for additional documents. I've contacted Developer Support through the contact form and by phone, and I'm waiting for a callback. Konote, our meeting recording and summary app, is in public TestFlight beta. We originally planned to launch in the US, Canada, and Taiwan in mid-November. We're holding the App Store release until the conversion is complete because we want to preserve continuity for users' iCloud Keychain and CloudKit data. Could Developer Support help confirm the following for this case? What stage is the conversion at, and are any documents missing? I can provide the Articles of Organization, Statement of Information, Operating Agreement, and EIN letter immediately. Will this be an in-place conversion that preserves Team ID K4XBCN3483 and the existing App ID prefix, without an App Transfer? Developer Support confirmed an unchanged Team ID in thread 853310, and I'd appreciate confirmation for our case. Will the accepted Paid Apps agreement, Small Business Program enrollment, and pending Private Cloud Compute entitlement application carry over? Please confirm the current stage and any documents I should send next. Eric
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65
Activity
13h
Organization enrollment stuck at "documentation is in review" since Oct 30, no emails and no reply to support (Enrollment ID 95K9SCG64P)
Hello Apple Developer Support team, Our organization enrollment has been stuck in document review and I can't find any way to move it forward. Enrollment details: Enrollment ID: 95K9SCG64P Company: BORIS WEBNIX LLC (Wyoming, USA) D-U-N-S: 131124944 Enrollment submitted: October 30, 2026 I am the owner of the company with legal authority to bind it to agreements. What happened so far: During the enrollment I was asked to upload documents for review, but I was never told which documents were needed. I uploaded one PDF containing my passport, the company's Articles of Organization and the EIN confirmation. Since then my account page says: "Your documentation is in review. We received your documents and are processing your enrollment." I have never received any email from Apple about this enrollment: no request for documents, no status update, nothing (spam folder checked as well). I contacted Developer Support twice through the contact form (Membership and Account > Program Enrollment). I have not received a reply to either message, not even an automatic confirmation. Phone support is not offered for this topic on the contact form, so email is my only option. Our app is already live on Google Play and the iOS version is built and tested on real devices. This enrollment is the only thing blocking our App Store release. Could someone from Apple please check Enrollment ID 95K9SCG64P and let me know: Which verification step is still pending (legal entity, D-U-N-S, applicant authority, or something else)? Is anything missing from my side? If so, which documents exactly should I provide, and in what format? Thank you very much for your help. Boris
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41
Activity
14h
Paid membership reinstated on Oct 23, account page still redirects to "Need assistance" — 4 support requests unanswered
My Apple Developer Program membership is paid through Oct 9, 2027. After an Apple ID email change, access was restored on Oct 23 (case 103001436567), but developer.apple.com/account still redirects me to the "Need assistance" page. I can't access certificates, keys or App Store Connect. Since then I've opened case 103001373092 and followed up three more times by email (Nov 2, Nov 10 twice). No reply, only auto-responses. I'm paying for a membership I can't use. Could someone from the Developer Program team look at the account or tell me who can? Happy to provide any details privately.
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39
Activity
15h
Xcode Command Line Tools update not wanted, but persists . . .
Command Line Tools for Xcode 27.2 update repeatedly offered after uninstalling Command Line Tools I'm looking for help resolving a persistent macOS Software Update issue involving Command Line Tools for Xcode 27.2. My Mac continues to offer the Command Line Tools for Xcode 27.2 update, even though I have removed the Command Line Tools installation and verified that the normal installation directory no longer exists. Can Apple identify and clear the stale Command Line Tools 27.2 update reference from Software Update while leaving normal automatic macOS and security updates enabled? I would like to completely remove any remaining obsolete Command Line Tools components or update references and stop this particular update notification from recurring, without disabling normal macOS automatic updates or security updates. System information macOS version: 27.2.1 Build: 26B131 Computer: MacBook Pro Xcode application: Not installed Update being offered When I run: softwareupdate -l I consistently receive: Label: Command Line Tools for Xcode 27.2-27.2 Title: Command Line Tools for Xcode 27.2 Version: 27.2 Size: 521120 KiB Recommended: YES Steps already taken I restarted the Mac and investigated whether Command Line Tools were still installed. Checked the Command Line Tools installation directory Command: ls -ld /Library/Developer/CommandLineTools Result: No such file or directory Checked the active developer directory Command: xcode-select -p Result: Unable to get active developer directory Checked for the Xcode application /Applications/Xcode.app does not exist. Checked package receipts The following five package receipts remain registered: com.apple.pkg.CLTools_Executables com.apple.pkg.CLTools_SDK_macOS_LMOS com.apple.pkg.CLTools_SDK_macOS_NMOS com.apple.pkg.CLTools_SwiftBackDeploy com.apple.pkg.CLTools_macOS_SDK All five report version 26.6.0.0. Their recorded file paths reference /Library/Developer/CommandLineTools, although that directory is absent. I also checked: pkgutil --pkg-info com.apple.dt.commandlinetools Result: No receipt for 'com.apple.dt.commandlinetools' found at '/' Checked for scheduled update tasks crontab -l reports no crontab for my user. The launchctl search shows Apple Software Update services, but no identifiable custom Command Line Tools update task. Checked for the temporary installation-trigger file Command: ls -la /tmp/.com.apple.dt.CommandLineTools.installondemand.in-progress Result: No such file or directory Current situation Despite all these checks, running softwareupdate -l continues to offer Command Line Tools for Xcode 27.2. I previously attempted to remove the five package receipts using sudo pkgutil --forget, but received messages reporting that the expected files could not be found. The receipts remained registered afterward. I have not attempted to delete Apple Software Update services, modify system update databases, or disable macOS security updates. Questions for Apple Developer Support Is this a known Software Update bug involving stale Command Line Tools package receipts or update catalog metadata? Why does macOS continue offering Command Line Tools 27.2 when the installation directory is absent and the official com.apple.dt.commandlinetools receipt is not present? Is there an Apple-supported procedure to clear the stale Command Line Tools update reference? Should the five remaining 26.6 package receipts be removed, or are they required by another macOS component? Is there a way to suppress this specific Command Line Tools update offer without disabling automatic macOS or security updates? I would appreciate an Apple-supported solution rather than manually deleting system files or disabling Apple update services. Thank you for any guidance.
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40
Activity
16h
Asked to upload ID, but link never arrived and upload page says no permission (Case 103002021532)
Hello, I'm enrolling in the Apple Developer Program as an individual from Albania. Oct 19: Started enrollment. My account showed "under review, please contact us". Oct 28: Developer Support asked me to upload a government-issued ID through a link sent in a separate email from AppleSupport@email.apple.com. That email never arrived. I checked spam and all Gmail folders. Opening developer.apple.com/contact/file-upload/ directly while signed in shows that I don't have permission to upload files. Nov 3: I purchased the membership and received an order confirmation, but I have not been charged. My account still asks me to complete the purchase. I followed up on Oct 28, Nov 4 and Nov 9 with no reply. Phone support isn't available in Albania. My ID is ready to upload. Could someone from Developer Support enable file upload for my account or resend the request? Case ID: 103002021532 Thank you.
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35
Activity
18h
Rejected Due to Blurry ID, Re-application Button Blocked & Support Silent
Hi everyone, I tried enrolling in the Apple Developer Program recently, but my application was unfortunately rejected—most likely because the ID photo I uploaded was slightly blurry. Now, I'm stuck: the re-application button/option in my account is blocked or unavailable, and I cannot submit a new or corrected verification. I've already reached out to Apple Developer Support via email, but I haven't received a response yet. Has anyone experienced this enrollment lock after a photo rejection? How can I reset or unlock the application process to re-upload my documents, or is there a direct way to get Apple Support to manually review or reopen my case?
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70
Activity
19h
Migration From Individual To Organization
Hello, I initiated my request to migrate from individual to organization account more than a week back. I submitted all the documents but still there is no update. Wasnt this supposed to take around a week? Can you please help me with this and expedite the process. Also if you can give me visibility on the state where its stuck at that would be great. My enrollment ID is G9CFK5U9CM
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2
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42
Activity
19h
Individual enrollment paid and invoiced 9 days ago, account still says "Purchase your membership"
Hi, I enrolled in the Apple Developer Program as an individual on 1 November 2026. I signed the Apple Developer Agreement and paid for the membership the same day. Apple's order confirmation arrived on 1 November and the invoice on 3 November, so the payment has gone through. Nine days later my account still shows "(Pending)" next to my name, and the Account page still says: "Purchase your membership. To continue your enrollment, complete your purchase now. Your purchase may take up to 48 hours to process." I have not clicked "complete your purchase now" again, because I do not want to be charged twice. On 7 November I contacted Developer Program Support through the Contact Us form. I received the automatic confirmation with a case ID, but no reply since. My app is finished and already available as an open test on Google Play. The Apple account is the only thing between me and TestFlight. Has anyone seen a payment that went through but never got linked to the enrollment? Did anything help, for example a phone call to Developer Support, signing out and in again, or a particular way to reach them? Any advice from Apple staff is very welcome. I can share the case ID and order number privately. Thanks, Roger
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37
Activity
19h
Organization enrollment processing for 5+ weeks (Costa Rica) — Enrollment ID K8KG3L2D7X
Hello, Our organization enrollment has been in "Your enrollment is being processed" since October 7, 2026, with no request for documents or any update. Enrollment ID: K8KG3L2D7X Support case: 103015844891 Entity type: Company / Organization (Costa Rica) D-U-N-S number issued and verified through Apple's D-U-N-S lookup before enrolling Legal name entered exactly as it appears in the D&B record The enrolling person is authorized by the organization; the company's legal representative is available to confirm by phone or email We have submitted support requests on November 1 and November 9 and replied to the support thread, but have not received any status. Our app is already live on Google Play and Huawei AppGallery; the App Store is the only release pending. Could someone from Apple Developer Program Support take a look at this enrollment, or let us know if anything is missing on our side? We can provide the company's legal registration certificate immediately. Thank you.
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1
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76
Activity
19h
Individual enrollment blocked since October 19 — case 103002162355, no ID upload link, phone support unavailable
Hello, I have been trying to enroll in the Apple Developer Program as an individual (United States) since October 19, 2026, and I am still blocked. Timeline: 10/19: I started the enrollment on the website. It did not go through and directed me to contact Developer Support. I wrote to them the same day (case 103002162355). 10/21: I tried the Apple Developer app with the same Apple Account. It says: "Enrollment through the Apple Developer app is not available for this Apple Account." 10/29: First reply from Developer Support, ten days later. I was told I would receive a link to upload my photo ID. The link never arrived (I checked inbox and spam for AppleSupport@email.apple.com). 10/30: I asked for the link to be resent. No reply since. Today: the case page shows "Phone support is currently unavailable," so the only option is email, which has not been answered. Could someone please look at case 103002162355 and either resend the ID upload link, or reset my account so I can enroll and verify my identity in the Apple Developer app? Thank you, Andrey Teplyakov
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1
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81
Activity
21h
Apple Developer Program Payment Completed but Membership Still Not Activated After 15 Days
Hello everyone, I purchased an Apple Developer Program membership through the Apple Developer website using my credit card on October 25, 2026. I received an email confirming that my order was successfully placed. However, approximately 15 days have passed, and my membership is still not activated. When I log in to my Apple Developer account, it still asks me to purchase a membership again, as if I had never paid. There is no pending status, no enrollment information, and no explanation regarding my payment. I have already contacted Apple Developer Support multiple times, but I haven't received any response or solution. I'm located in Türkiye, and I paid 1,029 TRY for the annual membership. Has anyone experienced the same issue recently? How did you resolve it? Is there any way to escalate this issue or get Apple to manually activate my membership? I really need access to my developer account, and this delay is affecting my work. Any help would be greatly appreciated. Thank you!
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4
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Views
97
Activity
21h