Posts under Developer Tools & Services topic

Post

Replies

Boosts

Views

Created

Unable to get a call back from Apple dev support
Hi, I've been trying to get a call back from apple on a couple of issues but I'm unable to do so. The "Call" button in the contact us form keeps appearing and disappearing at random times. Since I'm in India, I believe the Singaporean team handles the developer support queries. The operating hours mentioned on apple's website are 09:00–17:00 SGT but the "call" button's appearance and disappearance is NOT at all according to this. Now when I was finally able to login into apple developer support at the right time (when call button was visible), and entered my details to get a call back from them. It says "We're calling you shortly" but I receive no call at all. It's been two hours since that. Previously, when i requested a call back for other issues, I got the call immediately. Now it's been so long and there's still no call. And the thing is, I'm also unable to request a call back again for the same issue until some time passes. I think there's some sort of cooldown. The phone/call button disappears again and I'm only left with the email option. Which I NEVER got a reply from unless it's after a call back. There's also no way to call developer support directly. I tried calling back on the number i previously received the call from, but it gets connected to normal support and they say they cannot transfer or connect the call with the developer support team. I don't know what to do. I urge apple to kindly look into this issue and kindly fix it as soon as possible.
0
0
93
2w
Apple developer program payment failure - "Your payment authorisation failed on card"
Hi team, I am having an issue with paying for my apple developer enrolment program. Error message is: Your payment authorisation failed on card XXXX. Please verify your information and try again, or try another payment method. Things I have tried and has not worked: Multiple company visa card Multiple personal visa card Ensuring billing address matches my visa cards Turn off VPN Try my personal IOS device My company and personal cards should work because I have paid for other products and apple products with it. I do not think this is an isolated incident and that Apple should look into this immediately to prevent blocking developer enrolment. Other similar threads: https://developer.apple.com/forums/thread/817892?page=1#878707022 https://www.reddit.com/r/applehelp/comments/1m5fj6q/how_to_fix_your_payment_authorization_failed_on/ https://developer.apple.com/forums/thread/814065
0
1
57
2w
Apple Developer Program enrollment pending for 2 weeks — no charge, no response to support ticket
Hi, I enrolled in the Apple Developer Program approximately 2 weeks ago and my enrollment is still pending. I have not been charged the annual fee and I submitted a support ticket which has received no response. I'm a solo developer based in South Africa looking to publish my first iOS app. Is there anything I can do to move this along, or is this wait time normal? My support ticket has gone unanswered and I can't find a direct contact number to resolve this. Any help appreciated.
1
0
124
2w
Unable to install Metal toolchain through Xcode Cloud
We build TestFlight/App Store builds of our app through Xcode Cloud. Our app uses Metal shaders so we install the Metal toolchain through a ci_pre_xcodebuild.sh script which simply runs: xcodebuild -downloadComponent metalToolchain in our Xcode Cloud builds. This has been working well for us for the last 6 months or so, but since yesterday (March 5) we have been seeing consistent failures when running this script in our Xcode Cloud builds: Beginning asset download... 2026-03-06 04:14:34.727 xcodebuild[13315:58523] Writing error result bundle to /var/folders/6h/_32gb9js77g6c54h3q7g6q1h0000gn/T/ResultBundle_2026-06-03_04-14-0034.xcresult xcodebuild: error: Failed fetching catalog for assetType (com.apple.MobileAsset.MetalToolchain), serverParameters ({ RequestedBuild = 17C7003j; }) Prior to Mar 5 it looks like the toolchain image which was being downloaded/installed was 17C519 but this has now changed to 17C7003j. We haven't changed anything with our Xcode Cloud workflow setup, and the same macOS/Xcode images are being used for the workflow runs (macOS Tahoe 26.2 (25C56) and Xcode 26.3 (17C529) respectively) now as when our builds were succeeding a few days ago. What's the best way to resolve this issue? Looks like we can't even pass an image identifier to xcodebuild -downloadComponent so we're a bit stuck here.
6
0
251
2w
App Developer
Last week I paid 99 USD for app developer account. Still not active. Today I paid again, hoping that it will be active. Payments were submitted. I tried to email Apple and I received emails stating they will reply in 2 days. No replies received. What is this hype about Apple if their customer care is hopeless. And why is it so difficult to contact someone from Apple even by email? Unless I have the developer account active I cannot proceed with my app
1
1
91
2w
Enrollment Failure – Unable to Complete Apple Developer Program Registration
Dear Apple Developer Support Team, I am writing to request assistance regarding an issue I am experiencing while attempting to enroll in the Apple Developer Program. Below are the details of the problem: The enrollment process fails before reaching the payment page. The message displayed is: “Your enrollment could not be completed.” The error appears prior to any payment attempt. Two-factor authentication is enabled on the Apple ID. Email address and phone number are verified. The Apple ID being used for enrollment is different from our existing Enterprise account. We have attempted enrollment using: A U.S. address A Indian phone number A clean browser session (logged out of other Apple accounts) The existing Apple Enterprise account under our organization is active and functioning without issues. This new enrollment attempt is for a separate Developer Program account using a different email address. We have tried multiple browsers and networks, but the issue persists and prevents us from proceeding to payment. Could you please check whether: The Apple ID is restricted or flagged in your system? There are any verification issues preventing enrollment? Any additional steps are required from our side to complete registration? Kindly let us know how we can resolve this and proceed with successful enrollment. Thank you for your assistance.
2
0
369
2w
Launch screen update
Hi. In my app a need do change launch screen. During development sometime in when I install new version of app over old version sometimes I see old launch screen. Is it possible that this situation will happen on production when I will publish app to App Store? Is Launch screen somehow cached?
0
0
31
2w
Xcode 26.3 not rendering Unicode/Emoji in Simulator or Canvas
I'm based in Australia, and am having the following issue. After leaving this message I received another response from someone else who is also havign the same issue, I've pasted that too. I'm quite surprised to not see it mentioned, could be local to language settings or something. Here is the issue: Folk, I am having an issue where Xcode 26.3 with the new iOS26.2+26.3.1 Simulator update installed doesn’t render Unicode characters in the Canvas or in Simulator. They do render when running direct to a device. I’ve reset devices inside Simulator, cleared Derived Data, cleaned Build Folders etc but to no avail! Is anyone else seeing this, I can’t find a mention anywhere!! Thank you in advance. Yep. Same here. Can't see emojis on the emoji picker keyboard.
10
18
1.4k
2w
Clarification regarding Apple Developer Program enrollment status
Hello Apple Developer Support Team, I recently completed my Apple Developer Program enrollment through the website, and both the identity verification and payment steps were successfully completed. However, when I log in to my account, the website still displays the message “Complete Your Purchase,” and my enrollment status remains listed as Pending. It appears as though the system is prompting me to start the enrollment process again. Could you please review my account and confirm the current status of my enrollment? Thank you for your time and assistance. Kind regards,
4
3
105
2w
My Apple Developer Membership is a Schrödinger's Paradox
I think I’ve discovered a quantum paradox in the enrollment process. On February 3rd, I paid for my membership. Since then, my account has been in a "Schrödinger's State": It exists (because the payment was successful and my ID was verified weeks ago) It doesn't exist (because it’s still stuck on "Pending" and I can't access any developer tools) It’s been 31 days, and the box is still closed. But I really hope not many people are in this situation, has anyone else faced something similar? How did you resolve it? I’d love to finally start publishing…
0
0
79
2w
Urgent Issue with Apple Developer Account – Charged Twice but No Access
Hello, I am experiencing a serious issue with my Apple Developer account enrollment. At first, I tried to enroll using my own Apple ID, but the process did not work. I contacted support by email, but I have not received any response for over two weeks. After that, I tried enrolling again using my father’s Apple ID. The payment was successfully charged, I received a receipt by email, and I also received a confirmation message saying that the membership was approved. However, it has now been more than 48 hours and I still do not have access to the Apple Developer account. In addition to that, today I noticed that another charge was made to a different credit card of mine, so currently I have been charged twice, but the account is still not working. I would really appreciate your help in resolving this issue as soon as possible, and clarifying why I was charged twice while the account is still not active. Thank you.
1
0
92
2w
False Positive "Shared Device" Flag blocking Enrolment (Case 102822291300)
Dear All, I am writing to report what appears to be a bug in the Apple Developer App’s enrollment verification system that is incorrectly flagging personal hardware. Problem Statement: I am unable to complete enrollment for the Apple Developer Program. On the "Personal Information" or "Identity Verification" stage, the app displays: "Contact Us to Continue. There may be an issue with your account that needs to be resolved..." Hardware History: Device: iPhone 14 (iOS latest) The device was previously owned by a family member who never enrolled in the Developer Program. The device was factory reset/wiped before my account was added. Despite this, Support (Case 102822291300) states the device is flagged as a "shared device" and refuses to proceed with identity verification. The Impasse: Support has indicated they cannot provide further assistance. However, as an individual developer, this is my primary device. If the system is flagging a reset device as "shared" when there is no history of developer use, it suggests a flaw in the automated verification logic. Request: Can a moderator or support representative look into Case 102822291300 to verify why this specific hardware is being restricted? Is there a manual path for identity verification (Passport/National ID) that doesn't rely on the Apple Developer App's automated device check? Allow me to do manual verification and provide the resolution to the issue. I am eager to bring my app to the platform and would appreciate a path to resolution. Kind Regards, Pradeep Bangalore
0
0
36
2w
Confirmação de 18 anos
Nao consigo confirmar que tenho mais de 18 anos. Nenhum cartão de crédito aceita, aparece tente mais tarde e a imagem da CNH também não é enviada aparece erro.
Replies
2
Boosts
1
Views
88
Activity
2w
No response or receipt
I would like to renew my Apple Developer membership but I'm faced with this : I've filled the form and hit sent, but I didn't receive either a response or a receipt ; it's been multiple days. Is Apple ever going to respond ?
Replies
0
Boosts
0
Views
46
Activity
2w
Unable to get a call back from Apple dev support
Hi, I've been trying to get a call back from apple on a couple of issues but I'm unable to do so. The "Call" button in the contact us form keeps appearing and disappearing at random times. Since I'm in India, I believe the Singaporean team handles the developer support queries. The operating hours mentioned on apple's website are 09:00–17:00 SGT but the "call" button's appearance and disappearance is NOT at all according to this. Now when I was finally able to login into apple developer support at the right time (when call button was visible), and entered my details to get a call back from them. It says "We're calling you shortly" but I receive no call at all. It's been two hours since that. Previously, when i requested a call back for other issues, I got the call immediately. Now it's been so long and there's still no call. And the thing is, I'm also unable to request a call back again for the same issue until some time passes. I think there's some sort of cooldown. The phone/call button disappears again and I'm only left with the email option. Which I NEVER got a reply from unless it's after a call back. There's also no way to call developer support directly. I tried calling back on the number i previously received the call from, but it gets connected to normal support and they say they cannot transfer or connect the call with the developer support team. I don't know what to do. I urge apple to kindly look into this issue and kindly fix it as soon as possible.
Replies
0
Boosts
0
Views
93
Activity
2w
Apple developer program payment failure - "Your payment authorisation failed on card"
Hi team, I am having an issue with paying for my apple developer enrolment program. Error message is: Your payment authorisation failed on card XXXX. Please verify your information and try again, or try another payment method. Things I have tried and has not worked: Multiple company visa card Multiple personal visa card Ensuring billing address matches my visa cards Turn off VPN Try my personal IOS device My company and personal cards should work because I have paid for other products and apple products with it. I do not think this is an isolated incident and that Apple should look into this immediately to prevent blocking developer enrolment. Other similar threads: https://developer.apple.com/forums/thread/817892?page=1#878707022 https://www.reddit.com/r/applehelp/comments/1m5fj6q/how_to_fix_your_payment_authorization_failed_on/ https://developer.apple.com/forums/thread/814065
Replies
0
Boosts
1
Views
57
Activity
2w
Pending Developer Account Activation
Guys I signed up for Developer Account over a week ago. There is no any email that I received only the order id and the receipt. When I log in to my developer account It shows me like I am not paid or registered but in my back account I saw that I paid. So what's wrong with that why am I still waiting for confirmation?
Replies
0
Boosts
0
Views
37
Activity
2w
Apple Developer Program enrollment pending for 2 weeks — no charge, no response to support ticket
Hi, I enrolled in the Apple Developer Program approximately 2 weeks ago and my enrollment is still pending. I have not been charged the annual fee and I submitted a support ticket which has received no response. I'm a solo developer based in South Africa looking to publish my first iOS app. Is there anything I can do to move this along, or is this wait time normal? My support ticket has gone unanswered and I can't find a direct contact number to resolve this. Any help appreciated.
Replies
1
Boosts
0
Views
124
Activity
2w
Enrollment
I enrolled yesterday. Paid the money. It's already hit my credit card. Still shows that I'm not a member. You had zero problem taking my money, where is the service I paid for?
Replies
0
Boosts
0
Views
20
Activity
2w
Unable to install Metal toolchain through Xcode Cloud
We build TestFlight/App Store builds of our app through Xcode Cloud. Our app uses Metal shaders so we install the Metal toolchain through a ci_pre_xcodebuild.sh script which simply runs: xcodebuild -downloadComponent metalToolchain in our Xcode Cloud builds. This has been working well for us for the last 6 months or so, but since yesterday (March 5) we have been seeing consistent failures when running this script in our Xcode Cloud builds: Beginning asset download... 2026-03-06 04:14:34.727 xcodebuild[13315:58523] Writing error result bundle to /var/folders/6h/_32gb9js77g6c54h3q7g6q1h0000gn/T/ResultBundle_2026-06-03_04-14-0034.xcresult xcodebuild: error: Failed fetching catalog for assetType (com.apple.MobileAsset.MetalToolchain), serverParameters ({ RequestedBuild = 17C7003j; }) Prior to Mar 5 it looks like the toolchain image which was being downloaded/installed was 17C519 but this has now changed to 17C7003j. We haven't changed anything with our Xcode Cloud workflow setup, and the same macOS/Xcode images are being used for the workflow runs (macOS Tahoe 26.2 (25C56) and Xcode 26.3 (17C529) respectively) now as when our builds were succeeding a few days ago. What's the best way to resolve this issue? Looks like we can't even pass an image identifier to xcodebuild -downloadComponent so we're a bit stuck here.
Replies
6
Boosts
0
Views
251
Activity
2w
App Developer
Last week I paid 99 USD for app developer account. Still not active. Today I paid again, hoping that it will be active. Payments were submitted. I tried to email Apple and I received emails stating they will reply in 2 days. No replies received. What is this hype about Apple if their customer care is hopeless. And why is it so difficult to contact someone from Apple even by email? Unless I have the developer account active I cannot proceed with my app
Replies
1
Boosts
1
Views
91
Activity
2w
Enrollment Failure – Unable to Complete Apple Developer Program Registration
Dear Apple Developer Support Team, I am writing to request assistance regarding an issue I am experiencing while attempting to enroll in the Apple Developer Program. Below are the details of the problem: The enrollment process fails before reaching the payment page. The message displayed is: “Your enrollment could not be completed.” The error appears prior to any payment attempt. Two-factor authentication is enabled on the Apple ID. Email address and phone number are verified. The Apple ID being used for enrollment is different from our existing Enterprise account. We have attempted enrollment using: A U.S. address A Indian phone number A clean browser session (logged out of other Apple accounts) The existing Apple Enterprise account under our organization is active and functioning without issues. This new enrollment attempt is for a separate Developer Program account using a different email address. We have tried multiple browsers and networks, but the issue persists and prevents us from proceeding to payment. Could you please check whether: The Apple ID is restricted or flagged in your system? There are any verification issues preventing enrollment? Any additional steps are required from our side to complete registration? Kindly let us know how we can resolve this and proceed with successful enrollment. Thank you for your assistance.
Replies
2
Boosts
0
Views
369
Activity
2w
“Your enrollment could not be completed at this time.”
I need help with Apple Developer Program enrollment. I’m getting “Your enrollment could not be completed at this time.”
Replies
0
Boosts
0
Views
100
Activity
2w
When Will Claude Agent within Xcode be Upgraded to Sonnet 4.6?
Currently it's Sonnet 4.5. I know that 4.6 is out.
Replies
0
Boosts
2
Views
138
Activity
2w
Launch screen update
Hi. In my app a need do change launch screen. During development sometime in when I install new version of app over old version sometimes I see old launch screen. Is it possible that this situation will happen on production when I will publish app to App Store? Is Launch screen somehow cached?
Replies
0
Boosts
0
Views
31
Activity
2w
Xcode 26.3 not rendering Unicode/Emoji in Simulator or Canvas
I'm based in Australia, and am having the following issue. After leaving this message I received another response from someone else who is also havign the same issue, I've pasted that too. I'm quite surprised to not see it mentioned, could be local to language settings or something. Here is the issue: Folk, I am having an issue where Xcode 26.3 with the new iOS26.2+26.3.1 Simulator update installed doesn’t render Unicode characters in the Canvas or in Simulator. They do render when running direct to a device. I’ve reset devices inside Simulator, cleared Derived Data, cleaned Build Folders etc but to no avail! Is anyone else seeing this, I can’t find a mention anywhere!! Thank you in advance. Yep. Same here. Can't see emojis on the emoji picker keyboard.
Replies
10
Boosts
18
Views
1.4k
Activity
2w
Clarification regarding Apple Developer Program enrollment status
Hello Apple Developer Support Team, I recently completed my Apple Developer Program enrollment through the website, and both the identity verification and payment steps were successfully completed. However, when I log in to my account, the website still displays the message “Complete Your Purchase,” and my enrollment status remains listed as Pending. It appears as though the system is prompting me to start the enrollment process again. Could you please review my account and confirm the current status of my enrollment? Thank you for your time and assistance. Kind regards,
Replies
4
Boosts
3
Views
105
Activity
2w
My Apple Developer Membership is a Schrödinger's Paradox
I think I’ve discovered a quantum paradox in the enrollment process. On February 3rd, I paid for my membership. Since then, my account has been in a "Schrödinger's State": It exists (because the payment was successful and my ID was verified weeks ago) It doesn't exist (because it’s still stuck on "Pending" and I can't access any developer tools) It’s been 31 days, and the box is still closed. But I really hope not many people are in this situation, has anyone else faced something similar? How did you resolve it? I’d love to finally start publishing…
Replies
0
Boosts
0
Views
79
Activity
2w
Xcode & MacBook Air Compatibility
Will I be able to download and run Xcode 26.3 on a new MacBook Air with an M5 chip? If yes, what memory size is recommended? 16, 24 or 32 GB ?
Replies
0
Boosts
0
Views
71
Activity
2w
How to delete rogue iOS simulators and reclaim disk space?
I have three rogue iOS simulators, how to correctly delete them and reclaim the disk space? These img files are costing me 18gb of storage.
Replies
6
Boosts
0
Views
431
Activity
2w
Urgent Issue with Apple Developer Account – Charged Twice but No Access
Hello, I am experiencing a serious issue with my Apple Developer account enrollment. At first, I tried to enroll using my own Apple ID, but the process did not work. I contacted support by email, but I have not received any response for over two weeks. After that, I tried enrolling again using my father’s Apple ID. The payment was successfully charged, I received a receipt by email, and I also received a confirmation message saying that the membership was approved. However, it has now been more than 48 hours and I still do not have access to the Apple Developer account. In addition to that, today I noticed that another charge was made to a different credit card of mine, so currently I have been charged twice, but the account is still not working. I would really appreciate your help in resolving this issue as soon as possible, and clarifying why I was charged twice while the account is still not active. Thank you.
Replies
1
Boosts
0
Views
92
Activity
2w
False Positive "Shared Device" Flag blocking Enrolment (Case 102822291300)
Dear All, I am writing to report what appears to be a bug in the Apple Developer App’s enrollment verification system that is incorrectly flagging personal hardware. Problem Statement: I am unable to complete enrollment for the Apple Developer Program. On the "Personal Information" or "Identity Verification" stage, the app displays: "Contact Us to Continue. There may be an issue with your account that needs to be resolved..." Hardware History: Device: iPhone 14 (iOS latest) The device was previously owned by a family member who never enrolled in the Developer Program. The device was factory reset/wiped before my account was added. Despite this, Support (Case 102822291300) states the device is flagged as a "shared device" and refuses to proceed with identity verification. The Impasse: Support has indicated they cannot provide further assistance. However, as an individual developer, this is my primary device. If the system is flagging a reset device as "shared" when there is no history of developer use, it suggests a flaw in the automated verification logic. Request: Can a moderator or support representative look into Case 102822291300 to verify why this specific hardware is being restricted? Is there a manual path for identity verification (Passport/National ID) that doesn't rely on the Apple Developer App's automated device check? Allow me to do manual verification and provide the resolution to the issue. I am eager to bring my app to the platform and would appreciate a path to resolution. Kind Regards, Pradeep Bangalore
Replies
0
Boosts
0
Views
36
Activity
2w