Our Apple Developer Program membership renewal is facing an issue from Apple’s side. The membership section shows that the annual fee is marked as "waived", but the developer portal still shows that our membership has expired. Even after multiple follow-ups with Apple support, the issue has not been resolved. Additionally, our apps have become unavailable on the App Store due to this issue. These applications are used for public service delivery / judicial stakeholders, and the outage is affecting users. This is a critical issue for us, and we would appreciate guidance or escalation support from Apple staff/community moderators.

So I've been dealing with this for over 2 weeks and honestly losing my mind a bit. Background: I'm Indonesian. In Indonesia it's totally legal and common to have a single name on your ID, no first or last name, just one name. When I filled out the enrollment form I put the same name in both fields since it required both. What happened: Got charged $99, Apple invoice confirmed, bank confirmed Developer portal: "your enrollment could not be completed" Tried the Developer app: "enrollment through app could not be completed on this account" Support has replied twice basically saying "try the Developer app" — which doesn't work I have an open case but it's going in circles. Has anyone here dealt with single-name enrollment issues with Apple Developer? Especially from Indonesia or India or anywhere with similar naming conventions? Or any tips for actually getting a human at Apple to manually fix this? Email support feels like a wall.

Hello everyone, I’ve been facing an issue for the past month related to the Apple Developer Program License Agreement. I am continuously seeing the following message in App Store Connect: "Agreement Update The Apple Developer Program License Agreement has been updated and needs to be reviewed. For more information, go to your account on the Apple Developer website." The problem is that I have already reviewed and accepted all available agreements multiple times from the Apple Developer account. Despite this, the message keeps appearing every day, and I am completely blocked from performing any actions such as: Uploading new apps Submitting app updates Managing existing app versions I have checked: Agreements section in both App Store Connect and Apple Developer portal Different browsers and devices Multiple logins/logouts Everything shows as accepted, but the issue still persists. Has anyone else faced this issue? Is there something I might be missing, especially in case of organization accounts or role-based permissions? Any help or guidance would be appreciated. Thank you.

my assistant had her phone number assigned to our app but it's my information. We can not receive text verification to that phone number so I cannot get into the portal. Who can change that for me?

https://developer.apple.com/enroll/identity/status Your enrollment could not be completed. Your enrollment in the Apple Developer Program could not be completed at this time. That's all I get. I contacted email support, they took seven days to respond with this message: Hello, Thank you for contacting Developer Support. I would first like to apologize for this delayed answer. It is certainly not the normal waiting time for an answer from Developer Support. We are currently facing a huge number of requests from our customers and your patience is well appreciated. I understand you are having issues submitting your enrollment. We can’t verify your identity with the Apple Developer app or provide further assistance with the Apple Account for Apple developer programs. You can still take advantage of great content using your Apple Account in Xcode to develop and test apps on your own device. Learn more about Xcode development. If you have additional questions related to this request, reply to this email or visit your recent cases. Your case number is 102856745558. Best regards, Christopher Developer Support So they didn't even try to do anything to solve my problem. I replied and 13 days later still no response. So I opened up a new email support case while trying to get the phone support going. Phone support was just as useless. They did a "deep dive" and then came back with literally no more information than the support email. I asked about what my options for escalating this were and they had no suggestions. Next I tried creating a new apple account, this failed whenever I got to the step where you need to enter a 2FA code from a phone, probably because I reused the same phone number since of course I only have one phone number. I got a reply from the second email support case: Hello Christopher, My name is Samira with Developer Support and I’ll be assisting you today. We can’t verify your identity with the Apple Developer app or provide further assistance with the Apple Account for Apple developer programs. You can still take advantage of great content using your Apple Account in Xcode to develop and test apps on your own device. Learn more about Xcode development. If you have any additional questions, please use this reference case number: 102876150205 Best regards, Samira Developer Support Same useless response. They obviously need to escalate this to an engineer who can actually find out what's broken, but I've exhausted every single thing I could myself and the only consistent thing I see is that literally every step of every process is broken in some way.

Hello, I’m trying to enroll in the Apple Developer Program as an Individual / Sole Proprietor, but the enrollment keeps failing. The site shows: “We are unable to process your request. An unknown error occurred.” From the network response, I can see the enrollment request to: https://developer.apple.com/services-enrollment/submitIndividualEnrollment returns: HTTP Code: 406 Result Code: 202018 Result String: “Your request could not be processed” Response ID: c6246a54-354e-4336-a78e-9b4476342ac2 Could you please review my account and check what is causing this enrollment failure on Apple’s side? Thank you.

Hello, I paid €99 for the Apple Developer Program, but my account still shows: “Join the Apple Developer Program” “When you’re ready to build more advanced capabilities and distribute your apps, you can join the Apple Developer Program.” “Enroll today” Could someone please check if my payment has been processed correctly or if there is a delay in activation? Thank you.

Hi everyone, Sharing my case to get visibility, and to ask if anyone has dealt with a similar name-mismatch situation between passport and billing card. Timeline: April 17, 2026 — Enrolled in Apple Developer Program and paid $99 (Order D004772863, Invoice MC65387000). Account holder and Apple ID: me (Turan Mural, turanalemfilms [at] gmail.com, Kazakhstan). April 17, 2026 — Same day, received the identity verification request from developer [at] email.apple.com asking for passport and Kazakhstan national ID. Uploaded both immediately via the official upload link (developer.apple.com/contact/file-upload/). Passport: valid, current, matches my Apple ID name. April 17 – 20 — Complete silence. No confirmation of document receipt, no status change. April 20 — Submitted support request. Case ID 102874149779. Only an automated acknowledgement. April 22 — After 5 days of silence, requested withdrawal to try a fresh start. Apple confirmed withdrawal automatically with no guidance on refund or reinstatement. April 22 — Opened second support ticket. Same automated response, zero human contact. Likely root cause (my guess): The card used for payment belongs to my spouse (common family arrangement in Kazakhstan), so the billing name on the order shows her name, while the uploaded passport is mine. I suspect automated review flagged this mismatch and no human picked it up. Questions for the community: Has anyone resolved a case like this where the payment card holder differs from the developer account holder? For those with blocked enrollments after docs were uploaded — what channel actually got a human response? Is it safer to wait for the original case to resolve, or to push for a refund and re-enroll with a payment method in my own name? If anyone from Apple Developer Relations is reading: please review Case 102874149779. All requested documentation was submitted on the same day it was asked for. I am happy to provide a marriage certificate or any additional verification needed. Thank you.

Hi everyone, My Apple Developer Program membership has expired on March 11, 2026, and I am unable to find any option to renew it. Team ID: 532YXBDAKC I have checked the following places but there is no renewal option available anywhere: The Apple Developer website (developer.apple.com) – no renewal button or prompt visible in my account The Apple Developer app on Mac – no renewal option found The Apple Developer app on iPhone – no renewal option found I would like to renew my membership as soon as possible, but I am completely stuck as there is no clear path to do so. Has anyone else faced this issue? How can I get this resolved? Is there a direct way to contact Apple Developer support for membership renewal? Any help would be greatly appreciated. Thank you.

Hi everyone, I’m trying to enroll in the Apple Developer Program, but I’m completely blocked and running out of options. Every time I attempt to complete the enrollment, I get a generic “Unknown error” message. There’s no additional detail, no error code, and no indication of what might be causing the issue. Here’s what I’ve already tried: Different browsers (Chrome, Safari) Different devices Clearing cache and cookies Different networks Retrying over multiple days I also contacted Apple support: I currently have 3 open cases via email, with no response so far I tried calling support, but they told me they are not able to help with developer program issues At this point, I’m stuck — I can’t proceed with enrollment, and I’m not getting any guidance from official support channels. Has anyone experienced something similar or found a workaround? Also, if someone from Apple is monitoring this forum, I would really appreciate help escalating this issue or at least getting visibility into what’s going wrong. Happy to provide more details (region, account type, screenshots, etc.) if needed. Thanks in advance 🙏

Hello I have buy new developepr membership and i have get email for purchase confirmation but when ihave go to developer account i have seen this. Purchase your membership. To continue your enrollment, complete your purchase now. Your purchase may take up to 48 hours to process. Please help me why it will show this if I have already bought the membership? I have confirmed with the bank that the money has been taken away from my account a week ago.

hi, my renewal for my apple developer yearly subscription failed after i have already updated my valid card card, urgent ! help, my APP is apple store is gone, our new customers are not able to see my app on apple store.

Hi everyone, I submitted my Apple Developer Program enrollment on 4/12/2025 and it’s now been over a week with the status still showing as pending. I haven’t received any emails requesting additional information, and my account, payment method, and identity details all look correct on my end. Details: • Enrollment type: Individual • Region: United States Tx • Current status: Pending

Dear Apple Developer Support Team, I am writing to request assistance with my Apple Developer Program membership status. On Wednesday, April 15, I completed the payment of $99 for a one-year individual membership. However, five days have passed, and my account status has not yet been updated. When I log into the Apple Developer portal, it continues to prompt me to "Purchase Membership" rather than showing my account as active. Could you please review my account and manually update the enrollment status so I can begin using the developer services? If there is any additional information required from my side, please let me know. Thank you for your time and assistance. Best regards, Ibrahim Asery

Hi devs and Apple support team, I’m waiting for updates on two Apple Developer Support cases: 102870790200 102870755282 Both are related to changing my Apple Developer / App Store Connect region and entity information from UAE to Kazakhstan. The requests were submitted last Thursday (5 days ago), and I still haven’t received any update. This is currently blocking my app release. Has anyone dealt with a similar issue, and is this waiting time normal for this type of request? Thank you very much.

My enrolment is pending since 13 April and I haven't heard from Apple yet. I have requested for call backs and sent emails. How long does it generally take to get enrolled?

I was invited to join development team. so after receiving mail to my account I clicked accept invitation button in email. but the page of appstoreconnect shows that link is expired or invalid. however admin Is inviting me 2 min ago. how can I solve this problem? what should I do?

Hello Apple Developer Support, I would like to follow up regarding my Apple Developer Program enrollment. I have two order numbers: D004762197 (failed payment attempt on Tuesday, April 14, 2026) D004767639 (successful payment on Thursday, April 16, 2026, invoice received) Currently, my account is still showing "Pending" and asking to complete the purchase, even though the second payment was successful. It seems my account might still be linked to the failed order. Could you please help link the successful payment and activate my account? Thank you very much.

Dear Apple Team, I need your help resolving an issue that Apple Support has been unable to fix for over two months. Since February 2026, the Apple Developer app has rejected my identity verification every time I attempt to enroll in the Apple Developer Program. I have reached out to Apple Support repeatedly — by email and by phone — and have received no explanation for the failure and no workable solution. My case numbers from these interactions are: 102818147247 102838793176 102842518632 To be direct: I'm not intend to be aggressive, I just exhausted every normal support channel available to me. The responses I have received so far have been polite but ultimately ineffective — the same suggestions are repeated, and no one has investigated the underlying cause. This is not a minor inconvenience. I run PlayPatch Tech as an small team with iOS apps that are blocked from App Store submission entirely because of this enrollment failure. Every week this remains unresolved is a week of lost business. Relevant details: Enrollment type: Organization Device: iPad Pro & iPadOS 26.3.1(a) Government ID used: China ID Card Timeline: February 2026 – present Support contacts: Email 8 times, Call 6 times, they tried their best, but nothing worked. What I need: Someone with the authority and access to diagnose why verification is failing for my account specifically. An alternative verification path if the app-based method doesn't work. I would appreciate a response within 5 business days. I am available at any time and willing to provide whatever documentation is required. Regards, Neo PlayPatch Tech

Hi Team, I recently purchased a one-year Apple Developer Program membership but have not received a membership ID. Could you help me locate the details? I would also appreciate guidance on the steps to publish my app to the App Store from my local Mac.