I am a new app developer and am entirely new to the process of developing and publishing an app. Right now I am in the midst of publishing my app and have bumped into an issue which app store connect isn't really helping to answer. I was wondering if I could get help here for these issues. Have a countdown feature that works based on device id. The device id and all others go through but the countdown feature doesn't show up. This is an issue that only seems to occur on the App Review's ipad air (5th gen) iPadOS 18.5. I have tested the app on my iphone 14,ipad mini and ipad pro with no issues. I'm not sure how I am supposed to solve an issue which I am unable to recreate. (I have told Apple Review to try reloading the page or resubmitting the dates required for the countdown. They claimed to have resubmitted the dates but have mentioned nothing about reloading the page.) Currently, I am trying to find a way to work the app on the ipad air but if i am unable to recreate the issue,I'm not sure how to solve it. please help!

Hi team, I applied to the Apple Developer Program as a company and was finally approved after 4 weeks. However, the payment portal wouldn’t work (Apple confirmed the issue was on their end), and support advised me to use the Apple Developer app to complete payment. Unfortunately, the app does not allow enrolments for my account?, so I emailed support again (with a screenshot) — but haven’t heard back in over 24 hours. Today I tried the payment link again and it has now reset my enrollment entirely — it’s asking me to start over from scratch. This is incredibly frustrating, as we’re trying to launch our app and have already been waiting a month. Can someone escalate this urgently or restore my approved application so I can complete payment? Case number: 102625219051 Thanks in advance, Michael Krishnan-Jones

Hi all, I initiated the request to Apple to convert from individual to organization membership. I’ve been waiting for more than 2 weeks since last email from Apple. Is there any way to escalate it? I am not receiving any further email updates after asking for an update twice. It would be really good at least to know how many days to expect the outcome if Apple could have simply replied so. Any help would be appreciated. Thanks.

I found this file config in my macOS System Process but I dont understand Who using this service and Who set this up for me? I never use any token

"your apple id is not eligible to use this application at this time" Whenever I sign in to apple developer， how to solve, my apple id is "xcdplus at qq.com", and i also found my code sign failed in my ci process.

I recently update version 26 Beta 2 , 3 can't working screenshot & Dont have split screen iphones

Hi Apple Developer Community, Since March 2nd, we’ve been trying to register a corporate account for our U.S. company. However, we stopped receiving any updates after March 18th. The last message we received was: "We have received your documents and we'll contact you when an update is available." We’ve followed up several times since then, explaining that we have an app launch and a marketing campaign scheduled for early April, but we still haven’t heard back. Here are our ticket numbers: 102547989016 and 102558098664. Has anyone else experienced something similar, or does anyone know how we can get some help? We’ve provided all the requested information and are really worried about the delay. Thanks in advance!

Hi there I have applied for Account migration from individual to organization on 30th April. It's been over a month and I am still yet to hear from them and it's still in process. Please speed up or let me know regular updates like how we get amazon delivery order tracking - at least add this please. Thank you!

I had submitted an app for mac for Notarization. After i had submitted the app it stated, "Team is not yet configured for Notarization". After few days i noticed that i am unable to access the features of my membership. Although i had an active membership. I have been trying to contact support from Feb 11 but no reply. Kindly help !

I bought the apple dev license almost 24 hours ago and still dont have it. How long does this take?

Hello i need help to update my developer account to enterprice account how change o how update the my account ?

Hello, We are developing an MDM solution. In addition to the cloud-based version, we are also developing an on-premises version of the MDM solution for organizations such as government agencies and other entities for whom using public cloud services is difficult. In such cases, regarding the "MDM vendor CSR certificate" to be included in the on-premises package: Would it be acceptable to use a certificate owned by our company (the MDM vendor)? Or would it be necessary for the client organization to prepare a new certificate themselves?

Hi there, Last week i was finally able to get through and purchase my membership for the Apple Developer Program. The problem is, even though I already paid, it keeps saying: "Purchase your membership. To continue your enrollment, complete your purchase now, Your purchase may take up to 48 hours to process." I've tried to reach out to apple developer support numerous times, but no reply whatsoever... What do i do at this point?

Hello all, I created an AppID. Selected "Associated Domains". Selected "MusicKit". I need to add my domains but do not see an option where to add the domains. Any ideas? Thanks in advance.

Hi everyone! I’m trying to automate the Apple Pay setup in a CI/CD pipeline for a preproduction environment. Right now, we are generating manually the Apple Pay certificates for both the root domain and merchant ID through the Apple Developer Portal, then manually upload them to our preproduction servers. My idea is to be able to automate this process for this environment. I’ve been digging through docs and forums but haven’t found any way to generate or renew these certificates automatically via an API or any other method. Does anyone know if Apple offers something like this? Or if not, what’s the best way to handle this in an automated workflow? I've been thinking about a web driver, but I'm not a big fan of this kind of solution. Thanks a lot for any ideas or advice!

How can i find who use this to authenticate control my macOS installation process?

Hi to whom it may concern, My company has hired an outsource to help us in developing our mobile app. But the person haven't received any invitation email to create developer account for their email company domain. The outsource company has checked with their infra team, either the invitation email was blocked, but it wasn't. Is there any solution for this? as summary my current company is inviting an outsource that used their company email to create developer account. but the email hasn't reached their end.

Hello Apple Developer Support Team, I recently purchased an Apple Developer Program membership, but my account remains in “Pending” status and has not advanced to Active. Below are my details: Program: Apple Developer Program (Individual) Could you please: Confirm that my payment was received successfully. Identify any missing information or steps required on my side. Advise on the expected timeline for activation. Thank you for your help in resolving this issue. I appreciate your prompt assistance. Best regards,

My account application was rejected, and I’ve been stuck in limbo! The outdated process needs an update! To the Apple Developer Support Team, I am a developer currently applying for an Apple Developer Account. Below is a brief summary of the technical obstacles I encountered during my registration process on June 4th, along with suggestions for process optimization: Problem Overview During registration, the payment confirmation page froze for approximately 10 minutes with no loading indicators. Without any error codes or timeout messages on the interface, I was forced to restart the registration process 3 times. Conflict with App Store daily purchase limits was identified when accessing via mobile. After resolving the limit issue, the registration system continued to display a “Contact Support” error. I immediately reached out to the support team. Support Team Interaction The support team repeatedly responded with vague updates like “awaiting system synchronization,” offering no estimated resolution time or escalation path. I was told to either “wait indefinitely” or “try again with a different identity.” Wait, I’m just trying to register with my own credentials—why can’t I proceed after a 10-minute attempt? Impact Account access restrictions have halted my ability to develop applications. Optimization Suggestions User Experience Enhancements: Implement real-time alerts (e.g., pop-ups, notifications) for payment-related issues on desktop to avoid silent failures. Add a pre-registration check for App Store balance/limit conflicts. Transparency & Accountability: Replace opaque “black-box” error handling with clear, rule-based guidance for developers. Provide a dedicated escalation channel and ensure timely human intervention for unresolved issues. As a developer committed to the iOS ecosystem, I acknowledge the complexity of account systems but believe targeted UX adjustments could prevent cascading failures like this. I welcome technical discussions to resolve my current registration blockage and collaborate on preventive measures.

All of a sudden my apps made with my client's Enterprise account won't launch when downloaded over-the-air on iOS 17+, but WILL launch when installed over a wire. The usual 'trust' mechanism found under Settings>General>VPS and Device Management seems not to be available for over-the-air downloads. But it is available for over-a-wire sideloads! This seems not to be an issue with iOS 15+ Does anyone here know what to do about this? Thanks, Craig Umanoff