Last week I have tried to enroll to the Apple Developer Program. Have downloaded the Developer app, pressed the Enroll button, offered my german driving licence as KYC verification and the next screen was ID Verification Rejected, please contact apple support. Since then I have stayed on line to talk to an apple support representative for more than 5h (just stayed in line, still haven't reached any representative) as well as sent few emails for which I have any the receipt notification and no reply. What is the process to follow in order to unlock this step as I don't see any issue why this process may fail at this point with valid documents, etc? Whom should I contact or what should I do in this step. The process looks like a blackbox and the support is nowhere to be found. I'm sure many have had this issue. How did you went past this ? Appreciate any help or support as I am really lost. What I thought would be a smooth process of just creating an account turned into such a roadblock.

Hello Apple Developer Support Team, I am experiencing an issue with my Apple Developer Program enrollment and would appreciate your assistance. On October 7, 2026, I completed the Apple Developer Program enrollment and paid the $99 membership fee through the official Apple Developer app on my iPhone. The payment was successfully processed, and I received an official confirmation email from Apple at the email address associated with my Apple Account. However, my Apple Developer Program membership has not been activated. Initially, my enrollment status was displayed as “Pending.” Later, the pending status disappeared, and I was presented with a message indicating that enrollment could no longer be completed using this account. My situation is as follows: The membership payment has been completed. I have received an official payment confirmation. I am using the same Apple Account for enrollment and payment. My membership is still not active. I cannot complete or restart the enrollment process. I have already contacted Apple Developer Support but have not received a resolution. I have paid for a service that I currently cannot access, and this is preventing me from proceeding with my app development and distribution. Could an Apple Developer Support representative please investigate my enrollment status, locate the payment, and assist with activating my membership? I can provide the payment confirmation and existing support case number privately. Thank you for your assistance. Best regards, Sonya Rovinsky

Hello everyone, I’m looking for some guidance to see if anyone has experienced a similar issue with the Apple Developer Program membership. About one week ago, I completed the payment for the membership. I received an email with the subject: We’re processing your order Wxxxxxxxxxx That email included the order details and cost, and shortly after that, I also received the CFDI invoice for the payment, so the charge appears to have been completed successfully. However, up to now: I have not received any membership confirmation email The membership does not appear under Subscriptions in my Apple ID It is not active in the Apple Developer app On the Apple Developer website, I still see the usual message as if the membership was not purchased: “Purchase your membership to continue your enrollment. Buy today” I understand Apple mentions that the purchase may take up to 48 hours to process, but it has now been more than a week with no changes. Has anyone else encountered this situation? Is it normal to receive the invoice but not have the membership activated? Would you recommend contacting Apple Developer Support at this point? Thanks in advance for any help or shared experiences.

I’m a product manager in mainland China, and I’ve built the first version of an iOS app of my own. I can run it on my device with Xcode’s seven-day Personal Team provisioning profile. I’d like to get feedback from other people through TestFlight and eventually submit the app for review. On November 4, I tried to enroll in the Apple Developer Program as an individual using my own Apple Account and ID. The Apple Developer app showed “未能成功验证身份证” (unable to verify my ID). Apple’s Executive Relations team later followed up and told me that the application had been declined. I still don’t know what I need to correct or whether I can try verification again. Has anyone in mainland China been able to restart identity verification on the same Apple Account after receiving this message and an enrollment decline? If so, which Developer Support option handled it, and what steps did Apple ask you to take? I’m looking for the official way to continue with my own account and identity.

Dear Community, I have been trying to enrol myself as a developer for more than three weeks and I have been stuck at the enrolment side itself. I received one response from the above case saying that they have enable enrollment and when i try to enrol by entering my address I get the same old error of address not valid. I have send multiple e-mail to the support colleague who respnded to me, even send him my govt address proof so that he can help me with what is wrong exactly and there has been no response for more than 7 days. In the mean time I have been able to set up my developer account start the closed testing and that closed testing window closes next week and then I will be able to apply for production. I am stuck in the appstore side because of this issue and non responsiveness from apple support. If any one here can help me out, please do. have any faced similar issues, how can i try to correct it myself if its a mistake at my end. Regards, Anand

Hello Apple Developer Community, I have been trying to enroll in the Apple Developer Program for several months, but my enrollment remains stuck in "Pending" status. Every time I complete the $99 membership purchase, Apple displays a "Thank You" page confirming that my order will be processed within two business days. I also receive the official "Order Acknowledgement" email, but my credit card is never charged and my membership is never activated. What I have already tried: Multiple credit cards, all under my name and supporting international USD transactions. Different Apple Accounts. Enrollment through the Apple Developer website and app (which redirects me to the website). Multiple enrollment attempts over several months. Contacting Apple Developer Support through three separate support cases. Calling Apple Support, but the representative could not access Apple Developer enrollment support. In a previous attempt, I also received an email saying "Your enrollment has been withdrawn", even though I did not request cancellation. My latest enrollment attempt was submitted on November 9, 2026, and is currently awaiting processing. My questions: Has anyone experienced this exact issue and successfully resolved it? Why would Apple acknowledge an enrollment order but never process the payment? Is there a way to escalate this issue directly to the Apple Developer enrollment or billing team? I am located in Brazil and need to activate my membership to publish my applications on the App Store. Any help from the community or Apple Developer Relations would be greatly appreciated. Thank you.

Hello everyone, I am trying to enroll in the [Apple Developer Program] but my "Enroll Now" button inside the Apple Developer App on my iPhone is completely greyed out and unclickable. The button was active initially, but it became greyed out the moment I chose to complete the enrollment process through the web portal on my Windows PC. Unfortunately, my debit card was rejected during the payment stage on the web, so I was unable to finish the transaction. Now, I want to move back to the app to complete everything there, but the button remains disabled. I emailed [Apple Developer Support] almost a week ago to ask them to log me out of the web session and reset my state, but I have not received a response yet. My setup has Two-Factor Authentication fully enabled, and my personal details match across my devices. Has anyone successfully reverted back to the app after starting on the web? Does the "Enroll Now" button only unlock once support manually cancels the pending web enrollment on their backend, or is there a way to force the app to reset? Any advice would be greatly appreciated. Thank you!

I've been trying to get an app reviewed for over 2.5 months. In these 2.5 months, Apple "reviewed" the app for less than 10 minutes. Apple "rejected" the app 5 times, within 60 seconds after launching the app. Typical rejections include "cant find in-app purchase" or simple questions: "need to understand business model". Rejections come after 10 to 14 days of "Waiting for Review". A reviewer spends 60 seconds in the app before rejecting, and never provides the actual app review. A service that we pay for in our developer program fee. I have opened many support cases during this time. Every single support case goes completely unacknowledged. Apple Support just ghosts me every single time. No email reply. No phone call. No follow up. NO CASE CLOSURE message. No status changes. Nothing. Never once has apple replied to my numerous support cases. COMPLETELY GHOSTED. EVERY. TIME.Such complete and utter lack of responsibility from a support team. There isn't even a way to see what I wrote in the support cases! I might as well talk to myself in the corner. It's equally as effective as raising a support case with Apple Developer Support. Apple - you should know that proper Case Tracking systems exist. You should know that customers want to see the status of a support case. You should know we want to see the words written in our cases? You should know we want to see you replies. You should know, customers expect to see something is being done about support cases? Apple Support provides none of that. I get a list of my old case numbers, and nothing more. Cannot see their status. Cannot see the subject line, nor the messages. Most importantly - there is NEVER a response from Apple. NEVER A SINGLE EMAIL REPLY. NOT ONE. NEVER A STATUS CHANGE. NEVER A CASE CLOSURE. NOTHING. EVER.

I need Apple’s assistance migrating a legacy App ID prefix to my Team ID to add a native macOS app to an existing iOS app as a universal purchase. Mac validation fails because the generated provisioning profile uses the legacy prefix for com.apple.application-identifier. This matches the issue discussed here: https://developer.apple.com/forums/thread/835497 However, Developer Support’s contact form rejects my prefilled Apple Account email with “This email address isn’t valid.” I checked my account details and retried in a private browser session. Phone support is unavailable. How can I reach the Developer Program team to request this migration when the contact form will not accept my request?

It seems Apple developer support is not capable enough to fix a simple bug. My enrollment has been pending for more than 3 months. Anyone else facing this issue? Case ID: 20000152660347 Membership and Account Program Enrolment

I'm enrolling on Apple Developer program and when they sent me a code to my work email, I get the code and return to Apple registration page to enter the verification code that I got, there is no where to input or paste the code. And there's no link from the email that you can click to verify your email. After I resend the code and did one refresh, I was locked out and told to contact apple to continue. I contacted them via email, got a response after more than 2 weeks saying the issue is resolved and that I can now continue. But when I came back to finish theregistration, it was the same thing again. Code was sent, go the code but no where in paste or input the code. I refreshed 3 times and was ocked out again. I'm tired of waiting. Does anyone know how to fix this issue? Is there a way to call Apple developer team?

Hello Apple Developer Support, I am writing from the destination account because we haven't received a reply in days. We urgently need to complete an app transfer, but the source Account Holder (lich666black@gmail.com, Team ID: DNQ8PB6F6V) is blocked by a backend bug. The Issue on the Source Account: App Store Connect requires them to accept the new License Agreement. However, developer.apple.com loads an empty team list and defaults to an old "Deprecated" profile. Clicking "Enroll" gives the error: "Your Apple Account is already associated with the Account Holder of a membership." Using the macOS Developer app is impossible due to OS limits on their Mac. Because of this endless loop, the owner cannot accept the agreement or initiate the app transfer to me. Action Required: Please fix their profile sync so they can see Team ID DNQ8PB6F6V and sign the agreement, OR manually assist us in executing this app transfer.

I have emailed with 0 response. Case ID: 103011830557 It also says phone support is currently unavailable. I am at a lose on how to proceed. I don't know if this is normal or if there is something wrong with my enrollment. It seems there is nobody to contact to get any info or help. Has anyone else waited this long? Or is there something I am missing that I need to do? It says Enrollment is being processed, with an Enrollment ID but no payment has gone through. It has said this for about 4 weeks now.

Hi everyone, I’m waiting for my Apple Developer Program membership to be converted from an individual to an organization. I was told it would be processed within one day, but that timeframe has passed and the conversion is still pending. I haven’t received any status updates, and I haven’t been able to find a phone number to reach the team handling my request. My support case ID is 30000007443153. Could someone from Apple help me check the status or explain the next steps? Please let me know if any additional information or action is needed from me to complete the conversion. Thank you for your help.

Hi, I enrolled in the Apple Developer Program as an individual through the Apple Developer app on my iPhone on October 31, 2026 (Philippines). The ₱4,490 payment went through via GCash, and the purchase appears in my Apple Account's purchase history. My subscription shows as active and renews October 30, 2027. However, more than a week later my account still says "Pending" with the "Purchase your membership — complete your purchase now" banner. The Apple Developer app also now shows "Enroll Now" and says enrollment through the app isn't available for my account. I haven't paid a second time because I don't want a duplicate charge. I've also submitted a request through the Contact Us form. @Apple Developer Support, could you please link my existing payment to my enrollment? I can share my order ID and enrollment details privately through an official support channel. Thank you!

Hello everyone, I'm experiencing an issue with my Apple Developer Program enrollment and would really appreciate assistance from Apple Developer Support or anyone who has encountered a similar problem. I'm a Russian citizen currently living in Russia, trying to enroll as an Individual developer using my real personal information. Here's my situation: October 31, 2026: I submitted my first $99 membership purchase request through the Apple Developer website. I received an "Order Acknowledgement" email, but the payment was never charged. My enrollment status remained "Pending", and the website continued showing "Purchase your membership." November 3: I submitted another purchase request. Again, I received an acknowledgement email, but no payment was charged. November 4: I contacted Apple Developer Support through the official support form. I received an automated confirmation email and a Support Case ID, but I still haven't received any response from a support representative or an explanation of the issue. Additional details: My Apple Account region is Russia. I'm using my own foreign-issued bank card. Apple never requested my passport or any additional identity verification. After entering my personal information, I was taken directly to the payment step. In the Apple Developer app on my iPhone, the Enroll Now button is disabled with the message: "Enrollment through the Apple Developer app is not available for this Apple Account." It's now been over a week since my first enrollment attempt. I've tried the available enrollment methods and contacted official support, but I still don't know what's preventing my registration or how to proceed. I'm willing to provide any necessary documents, complete identity verification, or follow any official procedure required by Apple. To Apple Developer Support: If any Apple staff members see this post, could you please help review or escalate my existing enrollment case? I already submitted an official support request on November 4 and received a Case ID, but haven't received a response beyond the automated acknowledgement. Could you please clarify whether my enrollment is awaiting identity verification, affected by regional restrictions, or blocked by a payment processing issue? I can provide my Support Case ID, Enrollment ID, and order details privately through an official Apple support channel if needed. I simply want to complete my enrollment and publish my application on the App Store. Thank you very much for your help!

Apple Developer Program Enrollment Stuck on Pending – Multiple Order Acknowledgements I'm having ongoing issues enrolling in the Apple Developer Program. I initially enrolled through the Apple Developer website because enrollment through the Apple Developer app wasn't working. My enrollment remained in Pending status for more than a week, despite attempting the purchase multiple times. I received three separate order acknowledgement emails, but all three contained the same Order ID. However, my membership was never activated, and I couldn't proceed to App Store Connect. After waiting more than a week without a resolution, I withdrew my initial enrollment and started a new one. I'm still concerned that there might be an issue with my Apple Account or something preventing my enrollment from being processed correctly. Has anyone experienced something similar? Could the previous withdrawn enrollment or repeated purchase acknowledgements be affecting the new application? I'd appreciate any advice, especially from anyone who has managed to resolve this issue. I can provide my enrollment IDs if needed.

I spent roughly four hours troubleshooting a failed Apple Developer Program enrollment payment. The payment would not go through, and the enrollment flow gave no useful indication that the problem was the formatting of the billing information. The eventual fix in my case was simple: Enter the billing / payment information in ALL CAPITAL LETTERS. Once the information was entered in ALL CAPS, the payment processed successfully. For anyone searching for the same problem: Apple Developer Program payment failed Apple Developer enrollment payment declined Developer Program purchase failed Payment could not be completed Billing information rejected Apple Developer Program enrollment error Credit card payment failed Billing address mismatch ALL CAPS billing information Uppercase billing address Apple Developer payment verification I tried troubleshooting the card, account, enrollment process, and verification flow, but the actual issue was apparently the capitalization of the entered billing information. If Apple requires billing information to match a specific uppercase format, that requirement should be stated clearly in the enrollment form or error message. I’m posting this mainly so the solution is searchable for the next person who gets stuck on the same undocumented formatting issue. Important: This was the fix in my case. I’m not claiming Apple universally requires ALL CAPS for every enrollment payment, only that changing the billing information to ALL CAPS resolved my payment failure immediately.

Hello. I'm having trouble registering as a Developer. According to the Apple Developers website, on the registration tab, I'm listed as a minor. But in my country "Nicaragua", the age of majority is 18. I am currently 19 years old. I need to use the Apple Wallet API as soon as possible, but I didn't expect to have this problem so suddenly. If anyone could help me, I submitted a report and they sent me to the Feedback Assistant.

Hello, I’m a paid Apple Developer Program member and I want to share my frustration with Apple Developer Support. I have emailed Developer Support 5 times about my App Store Connect issue and have received no reply at all. My case ID is 30000005720177, but nobody has updated me on it in any way. For a company of Apple’s size, this level of unresponsiveness is unacceptable. I pay for my membership, so I expect at least basic communication. What I think needs to change: Clear status updates: Even if a fix takes time, developers should be told so properly, with an estimated timeline. A real contact person: A case ID alone is not enough. There should be a named person or team we can follow up with. 24/7 live support: Apple has developers in almost every country and time zone. Round-the-clock live support should be standard for a company this big. I’m very disappointed with this experience. If anyone from Apple sees this, I’d really appreciate a response on my case 30000005720177. If other developers have run into the same problem, I’d like to hear how you got a response. Thank you.