Hello, I am looking for assistance from Apple Developer Support regarding my Individual Apple Developer Program enrollment. Case: 102954985235 My enrollment was prevented before I was given an opportunity to complete any additional identity verification or submit government-issued identification. I opened a Developer Support case and requested a manual review. Today I also spoke with Apple Developer Support by phone. During the call I was told that Apple Developer Program membership is not available to everyone and that I am not eligible for membership. However, I was not told why I am considered ineligible, which enrollment requirement I failed to meet, whether there is an issue with my Apple Account, or whether additional verification could resolve the issue. I am an individual developer and I am fully prepared to complete any legitimate identity, address, payment, or account verification Apple requires. Could Apple Developer Support please escalate case 102954985235 to the appropriate Enrollment / Membership team or Senior Advisor for reconsideration and advise what verification or corrective action is available? I am specifically trying to determine whether this is: – an identity verification issue; – an Apple Account eligibility issue; – a regional restriction; – a compliance/security review; – or another enrollment requirement. I am not asking for confidential internal security information. I am asking for an opportunity to resolve any legitimate verification issue affecting my enrollment. Thank you.

Posting here because Developer Support has started to ignore me and I don't know what else to try. Timeline, all 2026: 3 Sept — Individual enrolment fee paid, charged same day. 5 Sept — Government ID uploaded as requested. Confirmed received. 10 Sept — Proof of address uploaded as requested. Confirmed received. 12 Sept — Told the case was escalated to the senior team. 16 Sept — Last reply I have had. Still with that team, no timeframe given. 18, 19, 21 Sept — Three follow-ups from me. No response to any. Nothing is outstanding on my side that I know of. Every document asked for was provided the same day it was requested, and each was confirmed received. The enrolment has not completed and the fee was taken 18 days ago. Case number is 102952652027. Two questions for anyone who has been through this: Is there a route to Developer Support that actually gets a response once a case has been sitting with the senior team this long? Has anyone had an individual enrolment take this long after ID and proof of address were both accepted, and what eventually moved it? If an Apple engineer or support staff member sees this, I would pls just hope to resolve this.

Hello everyone! I've run into an issue with my Apple Developer account enrollment and am hoping for some advice from anyone who might have experienced this. On September 16, My order ID (MML57TZM9S) I paid for the annual subscription. The funds were successfully deducted from my card, and I received the official receipt from Apple confirming the purchase. However, my developer account is still inactive, and the system displays an error message indicating that the enrollment could not be completed at this time. Here is my current situation: My account is registered in Uzbekistan, so the automatic callback option in support is not available. I have already submitted a request via the contact page form, attached a screenshot of the payment receipt, and asked them to either activate my account or call me back. I received a confirmation from support with Case ID 102970413444. I am now in waiting mode.

I am posting this to document an unresolved Apple Developer Program membership issue and to ask whether other developers have experienced the same sequence of events. I purchased a one-year Apple Developer Program membership on September 11, 2026. Apple subsequently issued an invoice for the Apple Developer Program, showing: Web Order Number: D005219917 Invoice Number: MD05520082 Amount charged: USD 99.00 Amount Due: USD 0.00 Despite this, my Developer account still shows: “Mahmoud Elboraey (Pending)” More concerningly, the same account continues to display: “Purchase your membership.” “To continue your enrollment, complete your purchase now.” The page itself states: “Your purchase may take up to 48 hours to process.” That stated processing period expired many days ago. I contacted Apple Developer Support regarding this unresolved paid transaction and received Case ID 102968582713. Apple acknowledged receiving my original support request. After receiving no substantive explanation or resolution, I sent a formal follow-up under the same case number, and Apple again confirmed receipt. I then allowed additional time for Apple to respond. As of September 21, 2026, the membership remains Pending, the account still instructs me to purchase the membership, and I have received no substantive explanation or resolution. For clarity, another acknowledgment stating “Thank you for contacting us” or simply confirming that the case is being reviewed would not constitute a substantive response to the issue described above. I am asking for an actual explanation and resolution of the paid transaction. To be clear, I have not attempted a second purchase. I do not believe a customer who already has an Apple invoice confirming a $99 charge and a $0 balance due should have to risk making another payment simply because the enrollment interface continues to display an instruction to purchase the membership. I am not speculating about the cause of the problem or anyone’s intentions. I am documenting the facts visible in Apple’s own invoice, Developer account interface, and support correspondence. At this point, the documented sequence is straightforward: Apple charged for the membership. Apple issued the invoice. The stated 48-hour processing period expired. The membership remains Pending. The interface still asks me to purchase the membership. Support acknowledged both my case and my follow-up, but no substantive resolution has been provided. I would therefore appreciate a substantive response from Apple Developer Support addressing: Why the paid membership has not been activated. Why my account continues to display “Purchase your membership” after Apple has already charged and invoiced the membership. Written confirmation that no additional payment is required. When and how this paid transaction will finally be resolved. I have retained the invoice, payment documentation, screenshots showing the Pending status and purchase prompt, support acknowledgments, formal follow-up, and the complete chronology of the matter. If other developers have experienced this same sequence — payment charged, invoice issued, membership remaining Pending, purchase prompt continuing to appear, and delayed support resolution — I would be interested in hearing when it happened, how long it lasted, what response was received from Apple, and how it was ultimately resolved. I will update this post if Apple resolves the matter.

I am the Account Holder of my Apple Developer account. When I click the account link from App Store Connect, I am redirected to my Apple Developer account. However, I do not see any License Agreement available to review or accept there. My account also appears as if there is no active membership. When I return to App Store Connect, the agreement notification is still displayed, but there is no “Accept” button available for me in the Action column. This issue is also affecting my access to Certificates, Identifiers & Profiles. When I try to open that section, I receive an “Access Unavailable” message. I have already tried contacting Apple by email, but I have not received a response yet. Is there anyone from Apple Developer Support who can help me resolve this issue? If possible, could you also provide a phone number or another direct way to contact Developer Support?

Hello, I am contacting you regarding an invoice for my annual Apple Developer Program membership payment of $99. This is the third consecutive year that I have paid for my Apple Developer Program membership. In the first year, I received the invoice immediately after the payment, on September 3, by email with the subject “Your Apple invoice #…”. In the second year, I also received the invoice immediately after the payment, on September 9, at the contact email address associated with my account. This year, I renewed and paid for the membership in the same way as in previous years, but I have not received an invoice. I tried to contact Apple Developer Support through the following path: Contact Apple Developer Support → Get help with a new issue → Membership and Account → Program Purchase and Renewal → Email Email is the only contact option available to me. The contact form automatically displays my name and Apple Account email address, and these fields cannot be changed. However, after entering my message and trying to submit the form, I receive the following error: “This email address isn’t valid. To update your email address, visit account.apple.com.” When I visit account.apple.com and sign in, the email address associated with my Apple Account is exactly the same as the email address automatically displayed in the Apple Developer Support form. I cannot see anything in my account settings that needs to be updated or corrected. I also have a valid phone number associated with my Apple Account. However, Apple Developer Support does not offer me a phone contact option for this issue — only email, and I am unable to submit the email form because of the error described above. Could you please help me obtain the invoice for this year’s $99 Apple Developer Program membership payment? I would also appreciate your help in resolving the issue with the Developer Support contact form, so that I can contact Apple Developer Support in the future if necessary. Thank you for your assistance.

Hi everyone, I’m a photographer in mainland China, and I’ve spent several months developing an iOS tool to assist with film photography. I’m now unable to complete Apple Developer Program enrollment and would appreciate hearing from anyone who has resolved a similar situation through an official process. During enrollment, I switched between my own iPhone and Mac. I mistakenly thought I could continue on another device because both belonged to me and I was using my own Apple Account. I now understand the same-device requirement and accept that I did not follow it correctly. The applicant and the identity documents were mine throughout. After contacting support, I received an email saying my account had been updated and that I must continue on the device originally used for identity verification. The email also explained how to identify the correct device from the screens shown in the Developer app. In a later call, support told me that the earlier account update had been a one-time exception and that another device change had been detected afterward. I was told that, under the current policy, I could no longer proceed with enrollment and that this was the final decision. The earlier email explained the device requirement, but did not say that this was the only exception or describe that consequence. My membership payment was refunded. I understand that payment does not mean enrollment was approved, and the refund itself is not what I am disputing. The Developer app on my Mac now reports that my identity document could not be verified. On my iPhone, selecting “Enroll Now” produces an error directing me to contact support. Apple’s identity verification guidance says that additional or alternative documentation may be required and that developers can contact support about verification outside the Developer app. I understand that this does not guarantee another review of a rejected application. What I’m trying to find out is: Has anyone resolved a similar device-related enrollment restriction for the same applicant and original Apple Account, particularly after an earlier exception had already been used? Is there an official process for reviewing the original application or completing additional identity verification in this situation? I have already contacted Developer Support several times. I’m willing to provide additional documents through an official secure channel and follow written instructions on one confirmed device. I’m not looking to bypass verification, use someone else’s identity, or obtain approval through a forum post. This has been discouraging after months of work. I accept that I made a mistake with the enrollment process, but I’d like to find out whether there is a legitimate way to correct it and get back to developing the tool. If you have first-hand experience, I would appreciate knowing what official process helped—not simply that creating another account happened to work. I have kept the support correspondence and can provide case references through a verified Apple support channel. I have left account details and case numbers out of this public post. Thank you. Official identity verification guidance: https://developer.apple.com/help/account/membership/identity-verification/

Hey everyone, Two weeks in on this and hoping someone here has actually made it through. My identity verification (passport) got approved. Payment failed the first try, so I fixed my card details and tried again. Since then it's just been "Unable to Continue, contact support at developer.apple.com/contact" every time, iPhone app or Mac app, doesn't matter which. Three different support agents on this case so far. Each one asks for something the last one already had, and it's been quiet for over a week now since anyone actually replied. Anyone been through this exact combo, identity fine, payment fine, still stuck on the same error, and actually gotten past it? Did it fix itself eventually or was there something specific that unstuck it? Appreciate anything you've got.

I've tried to pay for developer program via multiple different cards, none seems working keeps on pending and asks to make a purchase.

Hello, I’m trying to create an iOS TestFlight build for an Expo/EAS app on Windows. The project is configured with: Expo SDK 57 EAS CLI 24.1.0 iOS bundle ID: com.i3radleyy.flooriq Apple Developer Program: active individual membership Apple Team ID: R7GLN64JYP The Bundle ID is registered in Apple Developer The app record exists in App Store Connect I am the Account Holder The Expo configuration command succeeds and reports the correct bundle ID. EAS project initialisation also succeeds. However, when running the production build, Apple authentication fails after the Apple ID and password are accepted: Authentication with Apple Developer Portal failed! Failed to set up credentials. iTunes service key is empty Error: build command failed. I have also tried: EAS_NO_VCS=1 EXPO_NO_KEYCHAIN=1 Git is not being used, and the project is being built from the correct app directory. The Apple Developer account and App Store Connect pages are accessible in the browser, and the Bundle ID is registered. Is this a known EAS/Apple authentication issue on Windows? Is there a recommended way to provide the Apple signing credentials or use an App Store Connect API key so that EAS can create the iOS distribution certificate and provisioning profile? Thank you.

Hi everyone, I enrolled in the Apple Developer Program a few hours ago and completed the payment. A few minutes later, I accidentally started a second enrollment, but canceled it before making another payment. My purchase now shows as “Electronically Delivered” in the Apple Store app, but the Developer website hasn’t updated and I haven’t received a confirmation email. Has anyone had a similar issue? Should I contact Apple Support tomorrow or just wait? Thanks!

I'm trying to enroll in the Apple Developer Program as an individual and I'm stuck at a point I can't get past on my own. What happens The ID scan step in the Apple Developer App completes successfully. After that, when I sign in with my account, I get "We could not complete your enrollment." Developer Support told me the reason: my identity has already been verified under a different Apple Account, and per Apple's policy the same identity cannot be verified again on a second account. The problem is that I cannot identify that other account. I have used the same Apple Account since 2018 and have no recollection of ever creating a second one. What I have already checked Every device I own (iPhone, iPad, Mac). All are signed in to the same Apple Account. No other account appears anywhere. My entire email history, including archived, spam and deleted mail. Every message from Apple since 2018 was sent to the same address. There is no trace of any other Apple Account. iCloud Keychain and saved credentials in all browsers I use. No other Apple Account is stored. Family Sharing members. Nothing relevant. I submitted over twenty candidate email addresses to Developer Support. All came back as no match. Support responses so far Both email and phone support gave me the same answer: nothing can be done unless I provide the email address of the other account. I offered to provide my device serial number and other identifying information, but no alternative lookup method was offered. A possible explanation I found a thread here describing a case where someone had enrolled years earlier under an account they later deleted via privacy.apple.com, and the identity verification remained linked to that deleted account rather than being released with it. If something similar applies to me, the account I am being asked to identify no longer exists, which would explain why no trace of it can be found anywhere. What I'm asking Has anyone had the identity verification association reset by Apple? If so, what did it take? Is there a way to have Apple look up the associated account from a device serial number or other identifying information, rather than requiring the email address up front? Has anyone resolved a case involving a deleted Apple Account retaining the verification link?

Title: Enrollment disappeared from account with no notification — WCV6L5LH9F Hello, My Apple Developer Program enrollment has vanished from my account with no explanation or notification, and I am hoping someone from Apple can tell me what happened. Details: Enrollment ID: WCV6L5LH9F Support Case ID: 102965409792 Enrollment type: Organization Enrollment submitted: 9/3/26, payment completed at that time Timeline: Enrollment submitted and paid. Account showed "Your enrollment is being processed. Your enrollment ID is WCV6L5LH9F." Status remained unchanged for over two weeks. No request for documentation, no verification call, no email beyond the original purchase confirmation. September 16: opened support case 102965409792. Received only the automated acknowledgment from Apple developer support. No substantive reply since. Phone support has been showing as unavailable on the Contact Us page, so the callback path has not been available to me. Today: the enrollment banner is gone entirely. My account page now shows "Join the Apple Developer Program" with an "Enroll today" button, as though no enrollment was ever submitted. The support case is no longer listed under open cases. At no point did I receive a withdrawal or rejection notice. I have checked the inbox and spam folder of the email address associated with my Apple ID. The membership fee has not been refunded to the card used. Additional context, in case it is relevant: I have not submitted a duplicate enrollment at any point 2FA is enabled on the Apple ID [For organizations: the D-U-N-S number on file is active and the legal entity name matches the D&B record exactly] My questions: Was this enrollment withdrawn or rejected, and if so, for what reason? Is there anything required from me — identity documents, entity verification, corrected information — to complete it? Should I submit a new enrollment, or would doing so create a conflict with the existing record? I would rather fix whatever the underlying issue is than re-submit blindly and end up in the same state. Any guidance from Apple staff or from developers who have seen an enrollment disappear this way would be much appreciated. Thank you.

Hello, I'm trying to enroll in the Apple Developer Program (Individual) for the first time, but I'm completely stuck at the identity verification step. The Apple Developer app / Developer Support tells me my identity was "already verified using a different Apple Account." However, I have only ever had ONE Apple ID (used continuously since my iPhone 5s, through my iPhone 7, and now my iPhone 13 and Mac — same email the entire time). I have never created, accessed, or verified identity on any other Apple Account. I contacted Developer Support (case 20000143970410). Two advisors, including a Senior Advisor, confirmed the block but said there is no manual override available, no team that can view or share info about the other account, and no way to resolve this on their end. They have since closed my case. Given that I've never had another Apple ID, this seems to be either: A system error incorrectly matching my identity to someone else's account, or Someone else using my personal identity documents to verify a different Apple Account without my knowledge. Has anyone experienced this exact situation and found a resolution? Could a moderator please take a look at case 20000143970410? Thank you in advance for any help.

Our organization submitted an enrollment application for the Apple Developer Program through the developer website, but the application has been stuck on "Pending" status well past the stated 24-hour window.

Apple Developer Program renewal unavailable after changing Apple Account region I previously had an active Apple Developer Program membership with auto-renewal through the Apple Developer app while my Apple Account region was set to Russia. I recently changed my Apple Account country/region from Russia to Kazakhstan. As part of the region change, my subscriptions were cancelled, including the Apple Developer Program subscription. After changing the region, the renewal option initially disappeared from the Apple Developer app. I contacted Developer Support, and they were able to restore the renewal option in the app. However, when I now try to renew through the Apple Developer app, I receive the following error: “Unable to Purchase. This item is currently not available in your country or region.” My Apple Developer Program membership is still active, with a renewal date of September 22, 2026, so I only have a few days left to resolve this. According to Apple’s documentation, manual renewal should also be possible through the Apple Developer website. However, when I open Membership Details at developer.apple.com/account, there is no “Renew Membership” button at all. It appears that my membership may still be associated with the previous app-based auto-renewal method, even though that subscription was cancelled when I changed regions. I have found reports from other developers with similar situations where Developer Support apparently had to reset an account-side setting related to the previous auto-renewable subscription before the “Renew Membership” button became available again. Has anyone experienced this after changing their Apple Account country/region? In particular: Is it possible to switch an existing Apple Developer Program membership from Apple Developer app auto-renewal back to manual renewal through the Developer website? Does Developer Support need to reset the previous app-based subscription or renewal status before the “Renew Membership” button becomes available? Has anyone successfully resolved this without allowing the Developer Program membership to expire first? I have already contacted Developer Support and tried all of the renewal options available to me. I also tried to use the Developer Support “Request a Call” option because the expiration date is approaching, but the callback page itself fails to load. The browser console shows a JavaScript error in getAcceptedCountryCodes: “TypeError: undefined is not an object (evaluating ‘e.countryItccList.country.map’)” As a result, I cannot even request a phone call with Developer Support through the website. So at this point: Renewal through the Apple Developer app fails because the item is unavailable in my country/region. Manual renewal through the Developer website is unavailable because the “Renew Membership” button is missing. The Developer Support callback page fails, so I cannot request a phone call. I already have an open Developer Support case, but my renewal deadline is approaching. If anyone from Apple sees this, I would especially appreciate guidance on whether Developer Support can reset the app-based auto-renewal status and restore manual web renewal for an existing membership. I am ready to pay for the renewal immediately, but currently there is no working renewal method available to me, and my membership expires on September 21. Any guidance would be greatly appreciated.

My individual enrollment is completely gridlocked (see case ID Case ID 102964219702). The iOS Developer App is experiencing a terminal redirect loop forcing me to the web, and the web portal is locked 'In Review'. Frontline staff state there is a duplicate Apple ID flag. I have verified via appleid.apple.com that I only have one active account. I require an escalation to Tier 2 Senior Operations to perform a manual identity override. I have government-issued ID ready to upload immediately to clear this flag. 2 phone calls, 6 emails, only one totally unhelpful response. Cannot move forward on a project until I enroll and I've been stuck in this holding pattern for days. Never had this treatment from Apple before: very disappointing.

Hello Apple Developer Support, I am requesting assistance with our Apple Developer Program enrollment migration from an individual account to an organization account, which has been stuck for [X months]. Enrollment ID: V5J8249V5Q Organization: TutorCloud Technology Limited Original individual account: Anirudh Baheti Status shown: "Your enrollment is being processed" Timeline: Migration request submitted-3 months back Multiple phone calls and emails with Developer Support since last three months with no clear path forward or explanation of what is outstanding No specific blocker has been communicated to us despite repeated follow-up We urgently need this resolved as we have an app ready for immediate deployment and are fully blocked from publishing. Could an Apple Developer Support representative please review Enrollment ID V5J8249V5Q and advise: What specifically remains outstanding for this migration Whether any document or confirmation from our side is pending An estimated timeline for resolution Thank you for your help.

Our companies enrollment stuck: ID HGA7954TP4 When I login to developer account i see "Join the Apple Developer Program " and Enroll button even we already enrolled.. When i press Enroll button i see "Thank you for your submission. We’ll review the details you provided and contact you soon." We already submited all requested documents.

It is really funny that Apple Developer Program charged me the enrollment fee, but my account was never approved. My enrollment remained pending for a long time, and then the pending status was suddenly removed and I was asked to enroll again. I have already contacted Apple Developer Support several times, but I still have not received a clear solution. This issue has been delayed for a long time, and until now my account is still not approved even though the payment was already charged. I really need Apple Developer Support to properly investigate my enrollment, confirm the payment that was charged, and provide a clear solution instead of asking me to start the enrollment process again. I understand that personal credentials and payment information should normally not be shared publicly. However, because it has been very difficult to get proper support from Apple and my issue has remained unresolved for a long time, I decided to post the invoice as proof that the Apple Developer Program payment was already charged. I have tried contacting Apple Developer Support multiple times, but I still have not received a clear solution regarding my enrollment.