Apple Developer Program

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Create and deliver software for users around the world on Apple platforms using the the tools, resources, and support included with Apple Developer Program membership.

Apple Developer Program Documentation

Posts under Apple Developer Program subtopic

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Company Developer Account locked
Hi everyone! Writing this from my personal Developer Account but this is related to my other account, enrolled under my startup organization account. Sunday morning I've started finalizing a feature on my startup that I've worked on with my colleagues for over a year already. I've pushed the code as usual, wanted to do a internal TestFlight build and I was apparently logged out on Xcode from my account. Thought it's no big deal - went to log in in Xcode Settings -> Account but my attempt was unsuccessful - I was presented a message stating "Unknown error occurred". Weird, but then I tried to use the browser to login into App Store Connect using the following account - I was met with the same message. Alright, I thought I might need to reset my password - clicked on Forgot Password and started the reset password flow. To my surprise, I am presented a new message, stating - Your account has been locked and I need to verify my phone number to request access to this account. I proceed, enter my phone number associated with the account and click continue. I am the presented with the message that my Account Access is Requested and I need to wait up to a day. I then also decided to check Keychain and well, surprise surprise - all my certificates have also been revoked from keychain, both development and distribution. Well, I wake up this morning to the following email: And attempting to login/reset password now presents a message stating that my account is now LOCKED: I've been an Apple Developer for more than 7 years. I've had multiple Developer accounts. This is the first time I'm seeing such things. Please, someone explain what is going on and how can I verify my identity with apple to access my account? I cannot release a new version of our startup's app. We are suffering business losses due to failing to meet a deadline with a potential client. I cannot believe such things are happening.
9
11
1.3k
Feb ’25
who can help me?
Why is it so hard to register a developer account in China? As an iOS developer for 12 years, why is it so hard for me to register a developer account in China? Can Apple improve your service? If there is something wrong with me, I'm willing to accept the penalty of not being able to register. But I submitted all the information you need and then you tell me I can't register. I also just bought a new Macbook Air 2 months ago and I'm willing to contribute my income to you guys. But how are you treating me? Who can help me? Translated with DeepL.com (free version)
1
0
127
Feb ’25
No access to developer resources as administrator
We are currently experiencing the following: Developers who are invited to Appstore Connect in the "Administrator" role and are members of the development team no longer have access to the team's developer resources at https://developer.apple.com Even after deleting the user and a new invitation, there is no access to the developer resources. The problem has existed since yesterday and can be traced in several developer accounts.
3
2
388
Mar ’25
I am not using push notification service, i am only use local notification in my app how to solve this issue
ITMS-90078: Missing potentially required entitlement - Your app, or a library that’s included in your app, uses Apple Push Notification service (APNs) registration APIs, but the APS Environment Entitlement isn’t included in the app signature’s entitlements. If your app uses APNs, make sure the App ID is enabled for push notifications in Certificates, Identifiers & Profiles, sign the app with a distribution provisioning profile that includes the APS Environment Entitlement, and upload a new build to ensure that push notifications function as intended. For details, visit: https://developer.apple.com/documentation/usernotifications/registering-your-app-with-apns.
8
2
771
Mar ’25
Waiting for App Approval
Hello Elf Team, I sent the game a day ago and reached out for a quick review to meet my company's event deadline, but I am still waiting for the review to begin. I contacted via the contact form but have not received any response. Is there anyone from the forum who can help expedite this or provide advice on how to proceed? Thank you!
1
0
242
Mar ’25
Apple developer member ship Renewal
We are facing a challenge with the renewal of our Apple Developer Program. Last year, we renewed it using a UPI ID, but that UPI ID is no longer available. We have added a new UPI ID and want the payment to be deducted from it. However, when we click on ‘Renew the Program,’ it redirects us to the old UPI ID, which we are unable to delete. It also shows that there is a currently active subscription linked to that UPI ID. We are in the 30-day grace period. We contacted the Apple Support team, but they have not provided a solution. Is there anyone who can help with this?”
0
0
74
Mar ’25
We need to regain access to maintain our app on the App Store
Hello Developer Community, I'm facing a critical situation with our company's Apple Developer Account. We are unable to access our account because: The admin of our Apple Developer Account is a former team member We cannot reach this person anymore We need to regain access to maintain our app on the App Store Questions: What is the official process to recover account access in this situation? What documentation will Apple require to verify our company ownership? Who should we contact at Apple to start this process? Any guidance from developers who have experienced a similar situation would be greatly appreciated. Note: I'll be happy to provide more details if needed, while keeping sensitive information private. Thanks in advance for your help!
0
0
62
Mar ’25
My developer account has been closed
You closed my 5-year-old account without any question, without any violation of the rules. You haven't even bothered to respond in 2 months. I will seek my rights in every way and complain about you on all platforms. I have never violated anything so far. I am suing you, you have caused me a lot of damage in the last 2 months. I have made a lot of investments. You are a disgraceful, lousy company! I will never recommend Apple to anyone from now on! Rude, immoral company. You closed an account for no reason! You are doing this on purpose to pave the way for big companies. You are a vile and disgraceful company! No response for 2 months. Account closure without reason. I will announce you everywhere, see you in court
1
1
83
Mar ’25
Unable to Generate MDM CSR for Apple Push Certificates Portal
I am currently developing an Apple MDM solution as a vendor and have successfully obtained the Vendor Certificate from the Apple Developer Portal. However, when attempting to generate and upload the Certificate Signing Request (CSR) to the Apple Push Certificates Portal Portal Link. I encounter the error: "Invalid Certificate Signing Request." I have followed the official Apple documentation outlined here, but the issue persists. Doc Link Could you please guide me through the correct process to generate a valid CSR and successfully upload it? Any assistance would be greatly appreciated. Thank you for your time and support.
1
0
116
Mar ’25
TLine::EnumerateCaretOffsets Error
Hello all. I am currently working on a bug that has recently grown due to the beta release of iOS 18.4. I am unable to reproduce the crash at the moment; however, given that the bug is mostly exclusive to 18.4, I was wondering if this is a known issue or one specific to my app? App crashes on the main thread with EXC_BREAKPOINT. Below is the truncated stack trace before the crash: 0x000000018fff6044 (CoreText + 0x00069044) TLine::EnumerateCaretOffsets(std::__1::function<void (double, long, bool, bool*)>) const 0x000000018fff5938 (CoreText + 0x00068938) TLine::EnumerateCaretOffsets(std::__1::function<void (double, long, bool, bool*)>) const 0x000000018fff478c (CoreText + 0x0006778c) TLine::CharIndexToOffsets(long) const 0x000000018fff4564 (CoreText + 0x00067564) CTLineGetOffsetForStringIndex ... [internal code] Aside: I wonder if this has anything to do with some visibly hidden unicode characters.
2
1
147
Mar ’25
Authentication failed because the remote party sent a TLS alert: 'HandshakeFailure'
Around March 25th, the payment function of my app suddenly failed to successfully parse payment information, while the previous functions were normal. The normal logic is that we will send payment information to this address on Apple( https://buy.itunes.apple.com/verifyReceipt )We will receive a parsed file in JSON format. But this time we did get an error, which is as follows 2025-03-26 16:46:58.0064 (HttpHelper.cs:78) Exception ex: System.Net.Http.HttpRequestException: The SSL connection could not be established, see inner exception. ---> System. Security.Authentication.AuthenticationException: Authentication failed because the remote party sent a TLS alert: 'HandshakeFailure'. We have tried many solutions and have not received any improvement. I would like to ask if you have recently upgraded something that has caused some old code to become unusable. Hope you can provide us with some solutions, thank you!
2
0
162
Mar ’25
Unable to Re-Enroll in Apple Developer Program Due to Document Rejection
Hello, Two months ago, I tried to enroll in the Apple Developer Program and provided official documents such as my ID and passport. However, I was repeatedly asked to upload them again until my account was declared no longer eligible for use in the Apple Developer Program. I don’t know why my ID was rejected. I tried uploading a regular photo of the document, I tried a scan, and I tried various formats, but nothing worked. Now I want to try again and enroll, but the button is not clickable. Can you please guide me through what went wrong and how I can try again? Thank you.
0
0
82
Mar ’25
Silent Push notifications - frequency permitted
Dear Apple support team, I have some questions for you about this topic: I'm designing an app that need to send a notification like a classic clock alarm timer to the user, let's say each and every 25 minutes of cellphone usage, ofc only if the device is being used. The thing is that when my app is put to background, then Apple will shut it down after 30-60secs. I was thinking to send a silent push notification to my app just so I can wake it up for an instant just so it can shoot a local notification, and then keep in the background totally inactive. That means I'll have to send to my app around 3 silent push notifications x hour. Do you think it is a problem for you? or it's ok to do that? Let me know your experience on this matters, Thanks a lot for your time, A.
1
0
153
Mar ’25
Can I have 2 different accounts for my DBA names under a LLC under a single developer account
Hey! I just wanted to inquire is it possible to have 2 separate accounts for my DBA names under one llc's developer account. For example if my 2 DBA names are Henry Foods and Henry Clothes and my LLC name is Parent Henry LLC , can I have 2 separate app store profiles for Henry Foods and Henry Clothes under the developer account of parent Henry ? (Those are just examples names)
1
0
62
Mar ’25
unable to enroll in Apple Developer Program
I'm trying to enroll in the Apple Developer Program, but I’m getting an error: "There may be an issue with your account that needs to be resolved before you can continue. Please contact support." How can I complete my enrollment? When I try to contact support via Email, it necessary to select an organization. However, I have already joined two different organizations, but they are not mine. Without selecting an organization, I can't proceed. Does anyone know a solution for this? Thank you!
1
0
109
Mar ’25
Expedite Device List Reset
My team has reached the maximum number of registered iPhone devices on our profile and would like to reset the list to remove those that are no longer valid. Currently, our reset date in the developer portal shows March 22nd as the earliest date for a reset. Is it possible to request an earlier reset date? Thanks
Replies
1
Boosts
0
Views
317
Activity
Feb ’25
Enrollment timeline !!!
Can anybody share the experienced for how long gonna take enrollment waiting peroid? because i‘m waiting 2 months already and nothing happen yet not even got a call for developer support . such a watse of time !
Replies
1
Boosts
0
Views
130
Activity
Feb ’25
Company Developer Account locked
Hi everyone! Writing this from my personal Developer Account but this is related to my other account, enrolled under my startup organization account. Sunday morning I've started finalizing a feature on my startup that I've worked on with my colleagues for over a year already. I've pushed the code as usual, wanted to do a internal TestFlight build and I was apparently logged out on Xcode from my account. Thought it's no big deal - went to log in in Xcode Settings -> Account but my attempt was unsuccessful - I was presented a message stating "Unknown error occurred". Weird, but then I tried to use the browser to login into App Store Connect using the following account - I was met with the same message. Alright, I thought I might need to reset my password - clicked on Forgot Password and started the reset password flow. To my surprise, I am presented a new message, stating - Your account has been locked and I need to verify my phone number to request access to this account. I proceed, enter my phone number associated with the account and click continue. I am the presented with the message that my Account Access is Requested and I need to wait up to a day. I then also decided to check Keychain and well, surprise surprise - all my certificates have also been revoked from keychain, both development and distribution. Well, I wake up this morning to the following email: And attempting to login/reset password now presents a message stating that my account is now LOCKED: I've been an Apple Developer for more than 7 years. I've had multiple Developer accounts. This is the first time I'm seeing such things. Please, someone explain what is going on and how can I verify my identity with apple to access my account? I cannot release a new version of our startup's app. We are suffering business losses due to failing to meet a deadline with a potential client. I cannot believe such things are happening.
Replies
9
Boosts
11
Views
1.3k
Activity
Feb ’25
who can help me?
Why is it so hard to register a developer account in China? As an iOS developer for 12 years, why is it so hard for me to register a developer account in China? Can Apple improve your service? If there is something wrong with me, I'm willing to accept the penalty of not being able to register. But I submitted all the information you need and then you tell me I can't register. I also just bought a new Macbook Air 2 months ago and I'm willing to contribute my income to you guys. But how are you treating me? Who can help me? Translated with DeepL.com (free version)
Replies
1
Boosts
0
Views
127
Activity
Feb ’25
Apple tries to double charge me for enrollment
I enrolled to the program via the Developer app and paid for the subscription, got my receipt. The app now says the enrollment is not available. Xcode says I have no developer account. The Appstore mac app says the subscription is active. The developer website says I need to pay. Again. Is this some kind of scam or what?
Replies
2
Boosts
0
Views
288
Activity
Mar ’25
No access to developer resources as administrator
We are currently experiencing the following: Developers who are invited to Appstore Connect in the "Administrator" role and are members of the development team no longer have access to the team's developer resources at https://developer.apple.com Even after deleting the user and a new invitation, there is no access to the developer resources. The problem has existed since yesterday and can be traced in several developer accounts.
Replies
3
Boosts
2
Views
388
Activity
Mar ’25
I am not using push notification service, i am only use local notification in my app how to solve this issue
ITMS-90078: Missing potentially required entitlement - Your app, or a library that’s included in your app, uses Apple Push Notification service (APNs) registration APIs, but the APS Environment Entitlement isn’t included in the app signature’s entitlements. If your app uses APNs, make sure the App ID is enabled for push notifications in Certificates, Identifiers & Profiles, sign the app with a distribution provisioning profile that includes the APS Environment Entitlement, and upload a new build to ensure that push notifications function as intended. For details, visit: https://developer.apple.com/documentation/usernotifications/registering-your-app-with-apns.
Replies
8
Boosts
2
Views
771
Activity
Mar ’25
Waiting for App Approval
Hello Elf Team, I sent the game a day ago and reached out for a quick review to meet my company's event deadline, but I am still waiting for the review to begin. I contacted via the contact form but have not received any response. Is there anyone from the forum who can help expedite this or provide advice on how to proceed? Thank you!
Replies
1
Boosts
0
Views
242
Activity
Mar ’25
Apple developer member ship Renewal
We are facing a challenge with the renewal of our Apple Developer Program. Last year, we renewed it using a UPI ID, but that UPI ID is no longer available. We have added a new UPI ID and want the payment to be deducted from it. However, when we click on ‘Renew the Program,’ it redirects us to the old UPI ID, which we are unable to delete. It also shows that there is a currently active subscription linked to that UPI ID. We are in the 30-day grace period. We contacted the Apple Support team, but they have not provided a solution. Is there anyone who can help with this?”
Replies
0
Boosts
0
Views
74
Activity
Mar ’25
We need to regain access to maintain our app on the App Store
Hello Developer Community, I'm facing a critical situation with our company's Apple Developer Account. We are unable to access our account because: The admin of our Apple Developer Account is a former team member We cannot reach this person anymore We need to regain access to maintain our app on the App Store Questions: What is the official process to recover account access in this situation? What documentation will Apple require to verify our company ownership? Who should we contact at Apple to start this process? Any guidance from developers who have experienced a similar situation would be greatly appreciated. Note: I'll be happy to provide more details if needed, while keeping sensitive information private. Thanks in advance for your help!
Replies
0
Boosts
0
Views
62
Activity
Mar ’25
When is my Dev account activated?
When is my Dev account activated? I just paid the developer membership.
Replies
0
Boosts
0
Views
64
Activity
Mar ’25
My developer account has been closed
You closed my 5-year-old account without any question, without any violation of the rules. You haven't even bothered to respond in 2 months. I will seek my rights in every way and complain about you on all platforms. I have never violated anything so far. I am suing you, you have caused me a lot of damage in the last 2 months. I have made a lot of investments. You are a disgraceful, lousy company! I will never recommend Apple to anyone from now on! Rude, immoral company. You closed an account for no reason! You are doing this on purpose to pave the way for big companies. You are a vile and disgraceful company! No response for 2 months. Account closure without reason. I will announce you everywhere, see you in court
Replies
1
Boosts
1
Views
83
Activity
Mar ’25
Unable to Generate MDM CSR for Apple Push Certificates Portal
I am currently developing an Apple MDM solution as a vendor and have successfully obtained the Vendor Certificate from the Apple Developer Portal. However, when attempting to generate and upload the Certificate Signing Request (CSR) to the Apple Push Certificates Portal Portal Link. I encounter the error: "Invalid Certificate Signing Request." I have followed the official Apple documentation outlined here, but the issue persists. Doc Link Could you please guide me through the correct process to generate a valid CSR and successfully upload it? Any assistance would be greatly appreciated. Thank you for your time and support.
Replies
1
Boosts
0
Views
116
Activity
Mar ’25
TLine::EnumerateCaretOffsets Error
Hello all. I am currently working on a bug that has recently grown due to the beta release of iOS 18.4. I am unable to reproduce the crash at the moment; however, given that the bug is mostly exclusive to 18.4, I was wondering if this is a known issue or one specific to my app? App crashes on the main thread with EXC_BREAKPOINT. Below is the truncated stack trace before the crash: 0x000000018fff6044 (CoreText + 0x00069044) TLine::EnumerateCaretOffsets(std::__1::function<void (double, long, bool, bool*)>) const 0x000000018fff5938 (CoreText + 0x00068938) TLine::EnumerateCaretOffsets(std::__1::function<void (double, long, bool, bool*)>) const 0x000000018fff478c (CoreText + 0x0006778c) TLine::CharIndexToOffsets(long) const 0x000000018fff4564 (CoreText + 0x00067564) CTLineGetOffsetForStringIndex ... [internal code] Aside: I wonder if this has anything to do with some visibly hidden unicode characters.
Replies
2
Boosts
1
Views
147
Activity
Mar ’25
Provisioning profile doesn't include the com.apple.developer.music-kit entitlement.
I'm trying to create an app that authenticates to Apple Music using MusicKit but whenever I try to build my profile through eas, I am getting this error: Provisioning profile doesn't include the com.apple.developer.music-kit entitlement. However, my provisioning profile does have MusicKit enabled.
Replies
2
Boosts
3
Views
192
Activity
Mar ’25
Authentication failed because the remote party sent a TLS alert: 'HandshakeFailure'
Around March 25th, the payment function of my app suddenly failed to successfully parse payment information, while the previous functions were normal. The normal logic is that we will send payment information to this address on Apple( https://buy.itunes.apple.com/verifyReceipt )We will receive a parsed file in JSON format. But this time we did get an error, which is as follows 2025-03-26 16:46:58.0064 (HttpHelper.cs:78) Exception ex: System.Net.Http.HttpRequestException: The SSL connection could not be established, see inner exception. ---> System. Security.Authentication.AuthenticationException: Authentication failed because the remote party sent a TLS alert: 'HandshakeFailure'. We have tried many solutions and have not received any improvement. I would like to ask if you have recently upgraded something that has caused some old code to become unusable. Hope you can provide us with some solutions, thank you!
Replies
2
Boosts
0
Views
162
Activity
Mar ’25
Unable to Re-Enroll in Apple Developer Program Due to Document Rejection
Hello, Two months ago, I tried to enroll in the Apple Developer Program and provided official documents such as my ID and passport. However, I was repeatedly asked to upload them again until my account was declared no longer eligible for use in the Apple Developer Program. I don’t know why my ID was rejected. I tried uploading a regular photo of the document, I tried a scan, and I tried various formats, but nothing worked. Now I want to try again and enroll, but the button is not clickable. Can you please guide me through what went wrong and how I can try again? Thank you.
Replies
0
Boosts
0
Views
82
Activity
Mar ’25
Silent Push notifications - frequency permitted
Dear Apple support team, I have some questions for you about this topic: I'm designing an app that need to send a notification like a classic clock alarm timer to the user, let's say each and every 25 minutes of cellphone usage, ofc only if the device is being used. The thing is that when my app is put to background, then Apple will shut it down after 30-60secs. I was thinking to send a silent push notification to my app just so I can wake it up for an instant just so it can shoot a local notification, and then keep in the background totally inactive. That means I'll have to send to my app around 3 silent push notifications x hour. Do you think it is a problem for you? or it's ok to do that? Let me know your experience on this matters, Thanks a lot for your time, A.
Replies
1
Boosts
0
Views
153
Activity
Mar ’25
Can I have 2 different accounts for my DBA names under a LLC under a single developer account
Hey! I just wanted to inquire is it possible to have 2 separate accounts for my DBA names under one llc's developer account. For example if my 2 DBA names are Henry Foods and Henry Clothes and my LLC name is Parent Henry LLC , can I have 2 separate app store profiles for Henry Foods and Henry Clothes under the developer account of parent Henry ? (Those are just examples names)
Replies
1
Boosts
0
Views
62
Activity
Mar ’25
unable to enroll in Apple Developer Program
I'm trying to enroll in the Apple Developer Program, but I’m getting an error: "There may be an issue with your account that needs to be resolved before you can continue. Please contact support." How can I complete my enrollment? When I try to contact support via Email, it necessary to select an organization. However, I have already joined two different organizations, but they are not mine. Without selecting an organization, I can't proceed. Does anyone know a solution for this? Thank you!
Replies
1
Boosts
0
Views
109
Activity
Mar ’25