TESTFLIGHT: The requested app is not available or doesn t exist

App Store Distribution & Marketing TestFlight App Store

MemberClass OP

Created Mar ’25

Replies 29

Boosts 15

Views 3.2k

Participants 28

Hello,

I created an app using the latest version of Xcode (16.2), and I'm having a problem testing this app on my iPhones.

I created this app just like all the others I've made for my clients, including one on (03/24/25), but when I went to upload another App to App Store Connect on (03/26/25) I couldn't test it on my phone.

Points to consider:

The app runs perfectly on the Emulator.
All my terms and agreements with Apple are up to date.
I tried to download the apps through Testflight on 2 different devices, iPhone 7 Plus (iOS 15.8.1) and iPhone 15 Pro Max (iOS 18.3.2), and I was unsuccessful in neither attempt.

I can send my app to the internal testers, but when I click download, the following message appears:

Could not install [APP NAME]. The requested App is not available or doesn't exist.

I imagine this problem is with Apple itself, I have already contacted support, but I need to resolve this urgently for my customers.

Has anyone experienced this and resolved it?

jee4nc OP

Same Issue for here, in my Mac app and Safari Extension :(

hr_udawat OP

am still facing the same issue. I reached out to Apple Support on 10-06-2026, but I have neither received a resolution nor any response from their side. Screenshot 2026-06-15 at 4.29.55 PM.png

Elijahvauchly OP

I am having the same issue, how do I fix it ? Or contact support ? Please I need help

--Michael-- OP

I have the same issue.

Until about a week ago, our testers were able to install beta builds through TestFlight without any problems. Then, all existing builds suddenly showed as expired.

New builds are uploaded successfully, pass validation, and appear in TestFlight. Testers also receive push notifications about new builds being available. However, none of the builds can be installed. Every installation attempt fails with the error: "The requested app is not available..."

We also tried creating a completely new app with a different Bundle ID, but the issue persists there as well.

At this point, I'm waiting for a response from Apple Support.