App Stuck Waiting Review (Unable to Reach Apple Support)

We submitted our iOS app (Apple ID 6816000449) on 2026-11-09.
The submission confirmation email says:

On average, 50 percent of apps are reviewed in 24 hours and over 90 percent are reviewed in 48 hours. Once we’ve completed the review, your app’s status will be updated and you will be notified.

It's been 28 days since our initial submission on October 14, and we're still struggling to move forward with the App Review process.

We've submitted several times, contacted Apple Support via email without receiving a response, and tried scheduling a Meet with Apple appointment. Unfortunately, every available session is fully booked.

Our latest submission (iOS 1.4.0) is still Waiting for Review.

Can Apple please provide:

  • A reasonable estimate of when our current submission will be reviewed?
  • Clarification on whether anything is preventing our app from progressing?
  • Assistance in escalating our case or arranging a direct conversation with the App Review team?

Any help would be greatly appreciated. 🙏