We offer a 3-day free trial, and our paywall clearly states that users will be charged after the trial ends. However, some users request refunds after the charge - even after fully using our app for days or even weeks. In some cases, refunds are approved despite the users having consumed our AI processing services for up to a month. Since our app relies on backend AI processing, each user session incurs a real cost. To prevent losses, we utilize RevenueCat’s CONSUMPTION_REQUEST system and have set our refundPreference to: "2. You prefer that Apple declines the refund". Until recently, Apple typically respected this preference, and 90% of refund requests were declined as intended. However, starting about a week ago, we observed a sudden reversal: Apple is now approving around 90% of refund requests, despite our refund preference. As a result, we are operating at a loss and have had to halt both our marketing campaigns and our 3-day free trial. We’re trying to understand whether this shift is due to a change in Apple’s refund policy, or if we need to handle CONSUMPTION_REQUEST differently on our end. Has anyone else experienced similar changes? Any insights would be greatly appreciated.

Hi there! Whenever I try to add a new Offer Code for my app's subscription, I get an unknown error. When I get to the last step of the "Create Offer for Codes" flow, I get an error that error reads "An error has occurred. Try again later." I have been getting this same error for over a week now, so any help figuring out how to add new offer codes would be greatly appreciated!

The developer payment page is returning a 503 error, preventing me from making the payment. Why is this happening? I need to complete this payment urgently.

Hi all, I am adding the following StoreKit 2 code to my app, and I don't see anything in Apple's documentation that explains the unverified case. When is that case exercised? Is it when someone has tampered with the app receipt? Or is it for more mundane things like poor network connectivity? // Apple's docstring on `shared` states: // If your app fails to get an AppTransaction by accessing the shared property, see refresh(). // Source: https://developer.apple.com/documentation/storekit/apptransaction/shared var appTransaction: VerificationResult<AppTransaction>? do { appTransaction = try await AppTransaction.shared } catch { appTransaction = try? await AppTransaction.refresh() } guard let appTransaction = appTransaction else { AppLogger.error("Couldn't get the app store transaction") return false } switch appTransaction { case .unverified(appTransaction, verificationError): // For what reasons should I expect this branch to be entered in production? return await inspectAppTransaction(appTransaction, verifiedByApple: false) case .verified(let appTransaction): return await inspectAppTransaction(appTransaction, verifiedByApple: true) } Thank you, Lou

Hello, In my iOS app, I have a customer center where the user can see some details about its current subscription. I display things like the billing period, the price, the introductory offer state, the renewal date if it's not cancelled or the expiration date if it's cancelled, etc. From this screen, the user can open the subscription management sheet. I want to detect if the user cancels the subscription from this sheet or from the App Store (when the app is running) so I can refresh the information displayed on my customer center. I checked the asynchronous sequences provided by StoreKit 2 like Transaction.updates or Product.SubscriptionInfo.Status.updates and tested with a Sandbox account on my physical device with the app debugged using Xcode. But I noticed these sequences don't emit when I cancel the subscription in Sandbox. Is this the expected behavior? Is there a way to observe in real time if a user cancels the subscription? I can still manually check when the sheet is dismissed but it's not ideal because I want to know even if the user cancel from outside of the app with the app running. Thank you, Axel

Hello, Our app is approved for the Advanced Commerce API and we are currently testing in the Sandbox environment only. We have created generic product identifiers and have already submitted them via the Advanced Commerce API Access form. However, the generic product status in App Store Connect is still “Ready to Submit.” For Sandbox testing, is this status expected, or do we need to submit an app build or the generic product for review before Advanced Commerce works correctly? Thank you.

Hi, I am building a new app in the App Store - the app is not live yet. I have setup an annual subscription product in AppStore Connect. Our problem is that we are unable to retrieve the product from our app - we've made sure that there are no missing metadata (e.g. price, availability). Has anyone encountered before? Appreciate any help provided. Thanks

Hello, I’m trying to understand which Apple subscription offer best fits a coupon-like flow in our app. Our ideal case is a 1-month Pro benefit that users can trigger inside the app: without entering a code manually possibly more than once over time then continue into a normal paid auto-renewable subscription Ideally, this would work for new, existing, and lapsed users, and if possible, even for users who are already actively subscribed (though that part is not required). From the docs, I understand that: Offer Codes require redemption Promotional Offers are for existing or previously subscribed users Introductory Offers are for new eligible users Win-Back Offers are for lapsed subscribers So my questions are: Is there any Apple-supported way to do this without manual code entry? Can the same user receive this kind of 1-month benefit multiple times over time? Which offer type is the closest fit? Is this use case partly incompatible with Apple’s subscription system? Thanks.

Hi, Currently, instead of using a real device and test account for in-app purchase testing, we are using Products.storekit with the Simulator. Our app offers a subscription plan with a 3-day free trial. We would like to simulate the following test scenarios: User cancels the subscription within the 3-day free trial period. User cancels the subscription after the 3-day free trial period. However, in Xcode, under Debug > StoreKit > Manage Transactions..., we couldn’t find an option to simulate a subscription cancellation. There is an option to refund the purchase, but we believe this is not the same as a cancellation. Do you have any idea how we can simulate these two cases using Products.storekit and the Simulator? Thanks in advance!

In our app we are running into a few issues with pending purchases staying on receipt indefinitely. These are consumable purchases where we received the purchase succeeded from apple but then something went wrong on our servers to validate and confirm the purchase. At this point the purchase stays on the apple receipt indefinitely or until we confirm it. The problem is there are lots of scenarios where we can't confirm purchases anymore (like a game world expired/banned player/etc). So there's a few things I'd like to know to see how this could be handle correctly. 1- Was the user already charged, and if yes would they ever be refunded if the purchase is not confirmed (some sort of expiry)? 2- Is there a way to cancel this sort of pending transaction directly from the app or backend? 3- If one of these users asked for a refund from apple would this clear the purchase from the receipt? Any information would be greatI couldn't find a lot of info on this topic.

Hello, I have 2 subscription group. Each group have different plans and promotional offer. I was set 1 month free promotional offer in all plans. While I subscribe any plan IAP sheet is not showing 1 month free promotional offer. I already used with new sandbox account. How can I get promotional offer in IAP sheet?

最近我们有个应用要对接App 内购买项目，有什么好的资料或者demo提供一下吗？

Hello, We are facing an issue with In-App Purchases (subscriptions) in two iOS apps built with React Native + react-native-iap. Issue Some users receive the error: E_CONNECTION_CLOSED during the purchase flow. However: The payment is successfully deducted via the App Store. The subscription appears in the user's Apple ID subscription list. But on our side: The app does not receive the StoreKit transaction callback No receipt or transaction ID is delivered Our backend cannot validate the purchase. Restore Purchases When affected users try Restore Purchases, StoreKit returns: No purchases found even though the subscription is visible in their Apple ID. Most affected users are from India, and many payments are made via UPI through App Store billing. Has anyone experienced a case where: the user is charged the subscription exists in Apple ID but StoreKit never returns the transaction or receipt? Any suggestions on how to recover these transactions would be greatly appreciated. Thanks!

We’ve recently encountered an increased rate of purchase errors StoreKit.InvalidRequestError error 1 (https://developer.apple.com/documentation/storekit/invalidrequesterror) specifically on iOS 18.4. We suspect this might be related to the new Advanced Commerce API introduced by Apple, although we haven’t made any changes related to this API in our app. Have you experienced similar issues since the release of iOS 18.4 or when integrating the Advanced Commerce API? Any insights or suggestions would be greatly appreciated. Thanks!

I've added .storeButton(.visible, for:.policies) to my SubscriptionStoreView, and the buttons do appear, but when I tap on them I get a sheet that just says "Terms of Service Unavailable / Somethng went wrong. Try Again.". (similar for Privacy Policy). Is this expected in development? Will these start working correctly in production? (and, more importantly, in App Review?) The docs say that these use the values (i.e. URLs) set in App Store Connect, but that I can override those. This is a new app. Is that wrong, do I need to set the URLs explicitly? Edited to add: the console reports: Failed to fetch terms of service and privacy policy: Error Domain=NSURLErrorDomain Code=-1011 "(null)"

According to Apple's documentation, SKOverlay is designed to recommend other applications to users. I'm seeking clarification on whether it also supports displaying update prompts for the host application itself. Use case: My app (for example, HelloDeveloper) is live at version 2.0, but some users are still on version 1.0. I want to display a soft update prompt that allows users to remain in the app. Question: Is it possible to use SKOverlay with my app's App Store ID to present an update option without requiring users to leave the app?

Description SKTestSession.setSimulatedError() does not throw the configured error when testing StoreKit with the .loadProducts API in iOS 26.2. The simulated error is ignored, and products load successfully instead. Environment iOS: 26.2 (Simulator) Xcode: 26.2 beta 2 (Build 17C5038g) macOS: 15.6.1 Framework: StoreKitTest Testing Framework: Swift Testing base project: https://developer.apple.com/documentation/StoreKit/implementing-a-store-in-your-app-using-the-storekit-api Expected Behavior After calling session.setSimulatedError(.generic(.notAvailableInStorefront), forAPI: .loadProducts), the subsequent call to Product.products(for:) should throw StoreKitError.notAvailableInStorefront. Actual Behavior The error is not thrown. Products load successfully as if setSimulatedError() was never called. Steps to Reproduce Create an SKTestSession with a StoreKit configuration file Call session.setSimulatedError(.generic(.notAvailableInStorefront), forAPI: .loadProducts) Call Product.products(for:) with a valid product ID Observe that no error is thrown and the product loads successfully Sample Code import StoreKitTest import Testing struct SKDemoTests { let productID: String = "plus.standard" @Test func testSimulatedErrorForLoadProducts() async throws { let storeKitConfigURL = try Self.getStoreKitConfigurationURL() let session = try SKTestSession(contentsOf: storeKitConfigURL) try await session.setSimulatedError( .generic(.notAvailableInStorefront), forAPI: .loadProducts ) try await confirmation("StoreKitError throw") { throwStoreKitError in do { _ = try await Self.execute(productID: productID) } catch let error as StoreKitError { guard case StoreKitError.notAvailableInStorefront = error else { throw error } throwStoreKitError() } catch { Issue.record( "Expect StoreKitError. Error: \(error.localizedDescription)" ) } } #expect(session.allTransactions().isEmpty) } static func execute(productID: String) async throws { guard let product = try await Product.products(for: [productID]).first( where: { $0.id == productID }) else { throw NSError( domain: "SKDemoTests", code: 404, userInfo: [NSLocalizedDescriptionKey: "Product not found for ID: \(productID)"] ) } _ = product } static func getStoreKitConfigurationURL() throws -> URL { guard let bundle = Bundle(identifier: "your.bundle.identifier"), let url = bundle.url(forResource: "Products", withExtension: "storekit") else { fatalError("StoreKit configuration not found") } return url } } Test Result The test fails because the expected StoreKitError.notAvailableInStorefront is never thrown. Question Is this a known issue in iOS 26.2 / Xcode 26.2 beta 2, or is there a different approach required for simulating errors with SKTestSession in this version? Any guidance would be appreciated. Feedback Assistant report: FB21110809

Hi everyone, I’m seeing a consistent one-day discrepancy between the expiresDate returned by the App Store Server API and the “Expires on” date shown in the iOS Settings / App Store subscription list. I’d like to confirm whether this behavior is expected or if I’m misunderstanding the way Apple rounds dates. Reproduction steps Step Action Result 1 Purchase a 1-month auto-renewable subscription on 23 June 2025 14:00 JST (UTC+9) Transaction succeeds 2 Immediately fetch the transaction with GET /inApps/v1/subscriptions/{transactionId} Response contains "expiresDate": "2025-07-23T05:00:00Z" (= 23 July 2025 14:00 JST) 3 On the same device open Settings › Apple ID › Subscriptions (or App Store › Account › Subscriptions) UI shows Expires on: 22 July 2025 The same happens for every monthly renewal and on multiple devices. Region is Japan, device time zone Asia/Tokyo. What I understand so far (and my hypothesis) Apple’s docs say a monthly subscription renews “on the same calendar date” of the next month, so renewal in this example is 23 July. If the renewal is scheduled for 23 July at 14:00 JST, the subscription is fully usable until the end of 22 July in calendar terms, because the new billing period starts the moment the 23rd begins in Apple’s canonical time zone. Therefore, it might be intentional for the UI to display 22 July—i.e., “you can keep using it through the 22nd; on the 23rd it renews.” This hypothesis makes sense internally, yet it still looks confusing to end users who read “Expires on 22 July” and assume access ends at 00:00 on the 22nd, a whole day earlier than in reality. Questions Is showing the day before the renewal date the official/expected behavior? If so, could Apple clarify that the “Expires on” label represents the last full calendar day rather than the exact expiry timestamp? Which value should we surface in-app when telling users “Your subscription is valid until …”? The server’s expiresDate (precise to the second, converted to user time zone), or A UI-style date that’s one day earlier, matching Settings / App Store? Does Apple have a public document describing this rounding/visual convention? Have other developers encountered user confusion about the apparent 1-day “shortening” and, if so, how did you word your in-app messaging? Any insight from Apple engineers or fellow developers would be greatly appreciated. Thank you!

The sample code provided in https://developer.apple.com/wwdc21/10114 doesn't appear to call finish() on unverified transactions, and I haven't been able to find any documentation regarding what to do with unfinished transactions. However, Apple has always emphasized the importance of finishing transactions, and since a transaction object is provided even with the unverified state, I'd love some guidance!

I use [[SKPaymentQueue defaultQueue] restoreCompletedTransactions]. Works on my App which is in the store (compiled pre-iOS 26). If I compile the same App now, same codebase with Xcode Version 26.0, restore does not work. Nothing happens. Tested on real device (iOS 26). Documentation says its deprecated, but my deployment target is iOS 12. Anyone has similar issues? Any recommendations?