I am seeking assistance from Apple Developer Program Support regarding an unresolved organization enrollment issue for DataPro Norge AS, a Norwegian company developing iOS applications.
Existing Apple Developer Support Case ID: 103016676355
I previously initiated an Apple Developer Program enrollment for DataPro Norge AS using my existing Apple Account. I completed the identity verification process, but the enrollment was subsequently marked as "Withdrawn".
I have contacted Apple Developer Program Support and received an automated acknowledgement with the case number above. However, despite waiting for a response, I have received no substantive explanation or instructions on how to proceed.
As I need to continue developing and distributing our company's iOS applications, I attempted to establish a separate Apple Account dedicated exclusively to DataPro Norge AS.
Unfortunately, this has resulted in additional problems:
- When attempting to register a new Apple Account using one of our corporate email addresses, Apple indicated that the address could not be used.
- Attempting account recovery for that address appeared to redirect me toward changing the password of my existing personal Apple Account.
- I subsequently tried creating a new Apple Account using another corporate email address, but received the error: "Your account cannot be created at this time."
- The same account creation error occurred when attempting registration through different computers and browsers, including Safari on a Mac.
At this point, I cannot complete the original enrollment, obtain meaningful assistance regarding its withdrawn status, or successfully create a separate corporate Apple Account.
Could an Apple representative please investigate and clarify:
- Why was the original organization enrollment withdrawn, and can it be reopened or reset?
- Is my previously completed identity verification preventing a new enrollment using another Apple Account?
- Can DataPro Norge AS be enrolled through a separate corporate Apple Account, or must the original enrollment be resolved first?
- What specific action is required to complete our organization's registration?
I would appreciate a concrete resolution rather than another referral to the standard support contact form, as I have already submitted a support request and am still waiting for a substantive response.
We have an iOS application under active development and need to proceed with TestFlight testing and eventual App Store distribution.
Company: DataPro Norge AS, Norway
Apple Developer Support Case: 103016676355
Thank you for your assistance.