Apple Developer Account Inactive – No Response From Support After Over a Week

App Store Distribution & Marketing General
Shadowing1983 OP
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Hello,

I'm having an issue with my Apple Developer account being inactive, and I'm unable to access the developer services I need. I paid my yearly developer payment a month early which didnt make the warning dissapear that i needed to pay. When time came ran up the system acts as if i never paid. I even submited my receipt invoice number in my support ticket.

I submitted a support request to Apple over a week ago, but I have not received any response other than the initial confirmation.

Apple Developer Support Case ID: 103013969563

I've been developing and publishing games on Apple's platform for approximately 10 years, and this situation is preventing me from continuing my work.

Has anyone experienced something similar? Is there a way to escalate an existing support case or contact someone at Apple who can help resolve account activation issues?

I would appreciate any guidance, especially from an Apple representative.

Thank you.

Replies  4
Boosts 1
Views  76
Participants  2
Shadowing1983 OP

So I don't know what to do. I don't understand why support is taking so long. I'm losing money cause of this. Thinking about paying the developer fee twice to see if that works.
nageshwar521 OP

I experienced a similar issue, although in my case the problem occurred after my membership was activated.

Apple accepted my annual membership payment and activated my Developer Program membership. Subsequently, my account was restricted due to an internal verification process.

I submitted the requested identity and address documents, but my account remained inaccessible for approximately six months.

Apple eventually restored access after completing the review. However, when I requested an extension for the lost membership period, Apple refused, citing its fixed annual subscription policy.

I believe developers need better protection when payment, renewal, verification or internal account reviews prevent access to services they have already paid for.

I would strongly recommend not paying the membership fee twice without getting written confirmation from Apple Support.
Shadowing1983 OP

Dang 6 months.. if i pay twice though. that kind of a different situation than you had.
I made Apple $7,500 last year. thats the 15 percent they took from my sales. So this is a bit more of an issue with 100 dollar annual fee. Its crazy this is happening ot a developer that makes them money.

I'm getting really close to just stop making mobile games. The issues that arise from it is just crazy.
Shadowing1983 OP

Well I decided to pay it again. and still showing it wasnt paid. so that is just real nice.