Hi, our new app Amisoria (App ID 6805385809, Submission ID 95e40745-299b-4467-b9f6-8dd5ca907b02) was submitted Aug 29. On Aug 30 we received a Guideline 2.1 "Information Needed" message; we replied Aug 31 with all eight requested items including a screen recording, and followed up on Sep 3. We also opened Developer Support case 102955409950 on Sep 7. There has been no response of any kind since Aug 30. Could someone from App Review please take a look? The app is a client for a self-hosted AI gateway; a built-in demo mode lets reviewers test it without any server. Thank you.
Submission stuck for 11 days after providing all requested info (Guideline 2.1) — App ID 6805385809
Did you reply back with the updated info?
Update for anyone who finds this thread later: resolved.
Timeline:
- Aug 29: submitted 1.0. Aug 30: Guideline 2.1 "Information Needed". Replied Aug 31 with all requested items.
- No response for 11 days. A Developer Support case only returned "wait for the reviewer".
- Sep 10: App Review replied that the app was "not in a reviewable state" and asked for a new build.
- Sep 11: resubmitted with a new build and put the full answers to the 2.1 questions directly in the Review Notes.
- Sep 13: one more rejection under Guideline 5 (China DST rules, metadata mentioned GPT). Resolved by deselecting the China mainland storefront in Availability and resubmitting the same build.
- Sep 16: approved.
What I would do differently: put every answer to the "Information Needed" questions into App Review Information > Notes from the first submission, and if a reply sits unanswered for more than a few days, upload a new build and resubmit rather than waiting in the message thread.
Thanks to everyone who read this.