Hello Apple App Review Team,
I'm looking for guidance regarding an App Review case that appears to be pending without a response.
Our app was rejected under Guideline 4.3. We responded to the App Review Team through the Resolution Center with a detailed clarification regarding the app's purpose and functionality.
Timeline:
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July 27: App rejected under Guideline 4.3.
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July 28: We responded through the Resolution Center.
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August 4: We sent a follow-up through the Resolution Center.
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August 5: We opened an Apple Developer Support case regarding the pending review.
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August 10: We still have not received a response from App Review or Developer Support.
Developer Support Case ID: 20000128863068
We have also attempted to contact Developer Support by phone but have not received a call.
The latest TestFlight build has already passed Beta App Review and is available for external testing. We have intentionally held off submitting the latest build for production while waiting for clarification on the current review.
We completely understand that App Review can take time, and we are not trying to bypass or challenge the review process.
We would simply appreciate it if an Apple team member could check the status of Case 20000128863068 and confirm whether the Resolution Center case is still actively under review, or whether any additional information or action is required from our side.
Thank you for your assistance