Hello everyone,
I am dealing with a frustrating App Store Connect bug where a monthly subscription product is completely wedged in the review pipeline, and I'm hoping an Apple engineer or someone who has encountered this can offer guidance.
The Issue Our monthly subscription is stuck in the "Accepted" state in the App Store Connect UI (and IN_REVIEW) since our review submission on July 15, 2026.
The identical sibling product in the same subscription group (our yearly plan) was approved in that exact same cycle and is currently live. Every app version review submission we have made since then has successfully transitioned to COMPLETE, yet the monthly product's state has never resolved to Approved.
Locked Metadata: Its en-US subscription localization remains in the PREPARE_FOR_SUBMISSION state and all metadata fields are UNMODIFIABLE. Because the fields are locked, we cannot edit anything (like changing the description or display name) to force a new submittable version or trigger a state refresh.
Parity: There are no pending changes on our side. The product's metadata, pricing, and review screenshot perfectly match the approved yearly product.
Impact
Because the status refuses to flip from "Accepted" to "Approved," the monthly plan cannot be fetched by StoreKit or offered for sale. Currently, our users are forced to either purchase the yearly plan or abandon checkout entirely.