Hello,
I am posting here because the standard support channel has not produced any response from a representative, and I can see several recent threads describing the same situation. I would appreciate visibility from Apple Developer Support, or advice from anyone who has resolved a similar case.
Situation:
- Enrollment ID: 79825663CF
- Entity: Stratify Sports Labs LLC (Wyoming, United States)
- Status: Pending, unchanged
- Case 20000121692951 — submitted 28 July 2026
- Case 20000131272793 — submitted 7 August 2026
What has happened so far:
- I submitted the enrollment with all required documentation, including a passport for identity verification.
- I have never been contacted for additional documents or clarification.
- I opened case 20000121692951 on 28 July. I received the automated acknowledgment the same day and nothing since — ten days with no reply from a representative.
- I opened a second case, 20000131272793, on 7 August, explicitly requesting escalation. Again, only the automated acknowledgment.
- No rejection, no request for information, no explanation. The status simply has not moved.
- The contact form offers only email as a contact option for my region. No phone or callback option is available to me.
Why this is blocking: Our application is fully developed and already published and approved on Google Play, available in 177 countries. The iOS build is ready. This enrollment is the only remaining blocker to our launch, and it is affecting commitments with partner clubs.
My questions to the community and to Apple:
- Is there any escalation path for enrollments that sit in Pending with no support response?
- Has anyone in a similar situation found a channel that actually produced a reply from a human?
- Are there verification steps that happen outside the portal and are not visible to the applicant?
I understand verification takes time. What is difficult is the complete absence of communication — there is no way to know whether something is required from me or whether I simply need to keep waiting. If any document or action is outstanding, I will provide it the same day.
If anyone from Apple Developer Support can look at enrollment 79825663CF, or at either of the two cases above, I would be very grateful.
Thank you.