TestFlight does not allow to add Existing Internal testing group to the build

A build has been uploaded to TestFlight, and we have existing Internal Testing groups that have worked successfully in the past.

However, when I click the blue + button under Groups, all groups are disabled and cannot be selected. The same issue occurs with a newly created group.

I’m an Admin and have permission to manage testers and groups. Build Distribution is set to Automatic for Xcode Builds, as it was previously when this worked without issue.

Is there a known workaround or setting that could resolve this?

Thank you

Answered by App Store Connect Engineer in 901207022

Hi all, thank you for all reporting this issue and for your patience as we worked to resolve this. We believe this issue has now been resolved. If you are still seeing issues with adding internal groups to your build, please file a Feedback Assistant ticket.

In the ticket, please include screen recording and HAR logs. Once filed, please paste the number here and we'll be happy to take a look.

Do you have any workaround for this? I'm experiencing the same issue.

I uploaded two builds to App Store Connect, and both show "Ready to Test" in TestFlight. However, the builds are not appearing in the TestFlight app.

Same problem here. Everything works fine until around 12 hours ago

Same problem since this morning. App uploaded to TestFlight internal worked, but can't add automatic group, so I create a manual one, now I can add it but it won't show in TestFlight either. I even upload a new build, same thing. Everything worked fine before this. Its been like this since this morning around 12 hours ago.

Hi there, it's possible that you have set up automatic distribution for your internal test groups so these groups already have access to the new builds so they are unclickable, can you please verify these groups have access to your latest builds via TestFlight. If not, can you please file a ticket via Feedback Assistant so we can investigate this.

Please include your App ID, a screen recording, the HAR logs. Once filed, reply with the ticket number and we'll be happy to take a look. Thank you!

I submit the ticket with number FB24229826

Submitted a ticket as well with number 20000132903673

I tried to reply to the thread above, but I get an error saying "undefined"

I'm having the same issue suddenly. I've been testing with the same internal group for months. Just uploaded a new testflight this morning and it was fine. But the latest I just uploaded says it's ready for internal testing. but it doesn't show up. and in app store connect, in the testflight build, the internal test group assigned to all prior builds is grayed out and won't let me add it.

I am having this same issue currently, my work around was to create a second "external" group and add my internal testers there. That required me first to expire my builds for my internal testers which was annoying.

Related or unrelated but at the same time that was happening, my build that is uploaded to App Store Connect, showing a status of "Testing" and uploaded at 3:45 am this morning, is unavailable in TestFlight on my iPhone (despite my having an invite). Judging by my usage today, my users haven't received the updated build either.

Same issue with us. I hope apple fixes this soon

Thank you all for reporting this issue! We are aware and we are investigating. Please stay tuned for updates.

Hi, is there any update on this issue?

We are still affected. Our new build 2.0 (7) cannot be distributed to existing internal testers. The existing Internal Testing group was not automatically assigned to the build, and creating a new manual group did not help.

When trying to add an existing tester directly to build 2.0 (7), App Store Connect returns: “An error has occurred. Try again later.”

The build is still not available in the TestFlight app.

Is there any ETA or workaround available?

Still no updates? I am facing the same issue

Accepted Answer

Hi all, thank you for all reporting this issue and for your patience as we worked to resolve this. We believe this issue has now been resolved. If you are still seeing issues with adding internal groups to your build, please file a Feedback Assistant ticket.

In the ticket, please include screen recording and HAR logs. Once filed, please paste the number here and we'll be happy to take a look.

TestFlight does not allow to add Existing Internal testing group to the build
 
 
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