App "In review" for long time

Dear App Review Team,

Our app – Apple ID 6756967338, has been stuck in the “In Review” status for over 10 days (Jan, 19 at 1:33 PM). Normally, reviews begin within a few days, but in our case, it seems unusually delayed.

Could you please clarify:

• Is there a specific reason for this hold?

• Is any action required from our side?

• When can we expect the review to finish?

Thank you very much for your time and assistance.

Answered by App Review in 874805022

Thank you for your post. We're investigating and will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us.

Thank you for your post. I agree with you, that's a long time. The review team are not monitoring this forums.

We recommend that you sign up for a session with App Review during the weekly Meet with Apple event. Sign in with your Developer ID and select "Request a one-on-one App Review consultation". A member of the App Review team will help you with your questions regarding the review process.

Contact them https://developer.apple.com/contact/#!/topic/select

Hope this helps.

Albert Pascual
  Worldwide Developer Relations.

Thank you for your response and for the suggestion.

I have signed in with my Developer ID and checked the provided contact link. However, on my side, I’m currently only able to see the email/contact form option and I do not see the “Request a one-on-one App Review consultation” option listed under the Meet with Apple or App Review sections.

I have already submitted an email request regarding the app review status through the available contact option, but so far I haven’t received any update.

Could you please let me know if there is any specific eligibility, region-based limitation, or alternative way to request a one-on-one App Review consultation? Any guidance would be greatly appreciated.

Thank you for your support.

Thank you for your post. We're investigating and will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us.

App "In review" for long time
 
 
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