I tried already twice to enroll to the developer program and I'm stuck again at the same point after receiving an email from Apple program stating: "Please note that we still need the documentation we requested two weeks ago in an email titled “Request for Enrollment Documents”." Except I've never received such an email and I don't know which documents I should upload. I tried to contact by mail or phone the assistance but I never managed to succeed in having a response. Thanks
Enrollment: Documentation needed
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For account questions, please contact the Apple Developer Program Support Team. You can contact them directly via web form http://developer.apple.com/contact/submit.php or via phone http://developer.apple.com/contact/phone.php.
I tried in both way but via phone when I insert both the number registered on the account I get an error massage "this EMAIL ADDRESS is not valid to update you email address visit..." but first it's a phone number and you can't even insert letters, furthermore it's the number associated to my account. I tried also by mail but the form is stuck after hitting send and i never received a reply anyway. Today I received another reminder via mail:
Dear Tommaso,
Thank you for your interest in the Apple Developer Program.
We'd like to continue your enrollment, but we still need the documentation we requested last week in an email titled “Request for Enrollment Documents”.
Upload Documents.
If you have already provided documentation, disregard this notice.
Please contact us if you have questions.
Best regards, Apple Developer Relations
Someone can help me to get in contact with the support for the enrolment? They don't reply to emails, they don't accept any italian number landline or mobile for the phone callback....
I'm sorry about any confusion. The correct address for the contact page is https://developer.apple.com/contact/topic/select
This thread is from 2024. 2-years on, today this issue is still happening.
I made an enrolment application nearly a month ago. Since then, twice I have received emails from Apple Developer Support with the following content:
Dear XXXXX,
Thank you for your interest in the Apple Developer Program.
We'd like to continue your enrollment, but we still need the documentation we requested last week in an email titled “Request for Enrollment Documents”.
Upload Documents.
If you have already provided documentation, disregard this notice.
Please contact us if you have questions.
Best regards,
Apple Developer Relations
————
The “Upload Documents” link works and takes me to a page where I am asked to upload something. However, the email titled “Request for Enrollment Documents” has never been received and I do not know what I am expected to upload.
For an organisation like Apple, this seems contrary to how one would expect such things to be handled. I am ready, willing and able to upload whatever is needed as long as I am told what you need and not left guessing.
I do not know what you need. I have tried to email you, I have called your standard apple support line, I have searched through the forum but I cannot find a solution for this problem.
I have now also tried to have Apple Developer Support contact me. When I enter my number (tried both my US and Malaysian number), the result is always:
{
"creationTimestamp": "2026-11-03T14:08:49Z",
"resultCode": 35,
"userLocale": "en_US",
"responseId": "97dc59fb-9287-4b43-993d-399d7a43c885",
"errors": [
{
"errorCode": "SOWS-ATHENA-002",
"errorToken": "ATHENA_VALIDATION_EXAD_FAILED",
"errorMessage": "Solution Not Available",
"errorSeverity": "FAILURE"
}
]
}
I am shocked that this is happening with Apple.