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Support in-app purchases and interactions with the App Store using StoreKit.

StoreKit Documentation

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Subscription upgrade during trial with a pending crossgrade: does remaining trial time get forfeited and is the prior plan refunded?
I’m implementing subscriptions and running tests, and I noticed a behavior I’d like to confirm. Plans in the app Basic — Monthly Basic — Annual Premium — Monthly Premium — Annual Test environment Sandbox (where ~1 day ≈ under 1 minute of real time) steps Start Basic (Monthly) using an introductory offer (free trial). Create a crossgrade to Basic (Annual) (scheduled/queued). 3.After receiving a RENEWAL App Store Server Notification indicating the plan will move from trial to paid Basic (Annual), but before the trial actually expires, upgrade the user to Premium (Monthly). Observed behavior (Sandbox) & questions Even though there is still up to ~1 day of trial remaining (≈ under 1 minute in Sandbox), upgrading to Premium (Monthly) immediately ends the trial and activates the paid Premium plan right away. Will this same behavior occur in Production? If yes, is this the expected/acceptable behavior when upgrading during an active trial after a pending crossgrade? Note: If we upgrade to Premium before the RENEWAL notification arrives, the remaining trial time is carried over in our tests. In this flow, we see a RENEWAL notification for Basic (Annual) (moving from trial → paid), but then the user immediately upgrades to Premium (Monthly) and the trial ends at that moment. In Production, would the charge for Basic (Annual) be refunded automatically since the user effectively switches to Premium immediately (and Basic Annual does not remain active)? In Sandbox there’s no real charge, but I want to ensure we won’t see a situation in Production where Basic (Annual) is billed and not refunded, even though the subscription effectively moved to Premium right away. Thanks in advance!
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79
Sep ’25
Subject: Advanced Commerce setup — one generic subscription vs per-product generics, and reporting identifiers
We’ve been approved for the Advanced Commerce API and are setting up the generic product identifiers per the guide: https://developer.apple.com/documentation/advancedcommerceapi/setting-up-your-project-for-advanced-commerce#Set-up-generic-product-identifiers We have multiple auto-renewable subscriptions (for simplicity: Product 1, Product 2, etc.). We created a new subscription group for Advanced Commerce and are about to add the subscription(s) inside that group. Should we create one auto-renewable subscription (generic, e.g. subscription.ac) to represent all of our subscriptions, or one generic per product family (e.g., product1.ac, product2.ac, …)? If the answer depends on whether subscribers can hold multiple products simultaneously, please advise which structure supports that (e.g., separate groups). Reporting identifiers / segmentation: In Sales and Trends and Payments & Financial Reports, which identifier(s) will appear after migration: the legacy StoreKit product_id, the new generic product id, and/or the SKU? If we use a single generic subscription for all products, what’s Apple’s recommended way to segment revenue by product (Product 1 vs. Product 2)? If SKUs don’t surface in these reports, should we prefer multiple generics/groups to preserve report-level segmentation?
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158
Sep ’25
Screen Rocorder plus Front Camera
I want to build an app for ios using react native. preferably expo. The app will be for recording user experiences with technology. the SLUDGE that they face while navigating through technology. I want to have basic login, signup. The main feature would be to have 2 recording modes. First is record the screen and the front camera simultaneously. Second is to record the back camera and the front camera simultaneously. I can then patch the two outputs later on that is the screen recording and the front camera clip in post processing. I want to know if this is possible as I was told that react native and expo does not have the support yet. if not is there any library or another approach to make this app come alive.
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127
Aug ’25
AppDistributor.current never returning
I try to access the AppDistributor.current (using try await) and the property never seem to return nor throw. The code I'm using looks like this: do { print("accessing current") let current = try await AppDistributor.current print("current obtained") switch(current) { case .appStore: return "AppStore" default: return "Unknown" } } catch { return "Exception: \(error)" } But the log only shows the accessing current and never the current obtained. Trying to step in the property starts with some assembly, but at some point, the debugger just never returned. I join a full Swift file of a sample test I'm using: SwiftMarketplaceTests.swift
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155
Jun ’25
[StoreKit External Purchase] Testing token retrieval in development environment with React Native
Question on token testing in development: Hello, I'm developing a React Native application using StoreKit External Purchase. I'm having difficulties testing the transaction token retrieval in the development environment. Specific questions: Is it possible to test the transaction token retrieval in development/sandbox environment? Is there a special testing mode for developers that would allow simulating token reception without going through the App Store? Are there specific debugging tools to verify proper token reception? Question on native implementation: Regarding the native implementation of StoreKit External Purchase: Is there detailed documentation on creating native modules for React Native that implement StoreKit External Purchase? Can you confirm if the following approach is correct for native implementation: Using NSClassFromString(@"ExternalPurchase") Calling presentNoticeSheetWithURL:completion: Retrieving the token in the completion block Are there any code examples for complete native implementation? Question on implementation validation: For validating StoreKit External Purchase implementation: How can we verify that our implementation is correct before App Store submission? Are there validation tools or automated tests to check compliance? What are common errors to avoid during implementation? Question on best practices: Regarding implementation best practices: What's the best way to handle potential errors during token retrieval? How to handle cases where the user cancels the transaction? What are the recommended security checks for server-side token validation? Question on documentation: I'm looking for additional resources on StoreKit External Purchase: Is there specific documentation for integration with frameworks like React Native? Are there complete code examples for native implementation? Where can I find information about testing and debugging best practices? Additional technical question: Technical implementation details: What's the correct way to handle the ExternalPurchase class initialization in React Native native modules? Are there specific requirements for the URL passed to presentNoticeSheetWithURL? How should we handle the token in the completion block to ensure it's properly passed back to React Native? Question on testing workflow: Testing workflow questions: What's the recommended testing workflow for External Purchase implementation? How can we verify the token format and validity before production deployment? Are there any tools or methods to simulate the complete purchase flow in development?
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120
Jun ’25
Internal testing. Receipt not always contain last consumable purchase.
After game restart first purchase is contained in receipt but the next ones is the same as first one so new purchases is not added. I afraid players can be charged for purchase but on my server I will not receive new purchases instead receipt with old one so they can do not receive in game currency. Will in production I receive a receipts with new consumable every time player purchase it? I use Unity3d In-app purchasing 5.0.1.
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228
Sep ’25
StoreKit2 originalTransactionId
I would like to inquire about the originalTransactionId of StoreKit2. Users who purchase auto-renewal subscription products To re-purchase the same subscription item after cancellation and prior to refund If you receive a refund after cancellation and re-purchase the same subscription item If you do not renew immediately after expiration and re-purchase the same subscription after a long period of time I would like to ask if 1, 2, and 3 all use the same value as the original Transaction Id at the initial subscription. In the case of 3, if you re-purchase more than a few days after the last subscription purchase, please let me know if there are any detailed conditions such as the original Transaction Id not maintained.
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81
Nov ’25
Can't fetch products
Use the following method to fetch: let appProducts = try await Product.products(for: productIdentifiers) The following checks have been carried out ✅ Must-check points App ID capabilities Subscription product status (ready to submit) Why The result is an empty array?
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72
Sep ’25
IAP Product Info Error & Sandbox Webhook/Test API Failures
Hello, I'm suddenly encountering errors with In-App Purchases (IAP) and my sandbox webhooks, which were working correctly just a few days ago. Specifically: Product Information Error: I'm receiving the following error when trying to fetch product information: { "type": "product_info", "result": "error", "error": "An unknown error occurred" } This API call was functioning normally until today. Sandbox Webhook Failure: I have configured a sandbox webhook, but my server is not receiving any notifications from the App Store. Test API 401: When I attempt to call the test API (https://api.storekit-sandbox.itunes.apple.com/inApps/v1/notifications/test), I consistently receive a 401 (Unauthorized) error. Could you please provide some guidance on how to troubleshoot these issues? Thank you.
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116
Nov ’25
How to test about user refund in sandbox?
My server is able to receive notifications for successful purchases. However, we are experiencing an issue where we do not receive any server notifications when a consumable product is refunded. Could you please help us verify if this behavior is expected? Also, is there a way to trigger a test refund notification for consumable products in the sandbox environment, so we can ensure our server is correctly set up to handle it?
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70
Aug ’25
Purchase Confirmation Letter
Hi all, I've received emails from other apps after making a purchase, with content like: You have purchased {App Name} on {Date & Time} and acknowledged that if you download or use this in-App Purchase within fourteen days of buying it, you will no longer be eligible to cancel this purchase. Do anyone know under what circumstances Apple sends a Purchase Confirmation Letter to the user's email after they purchase our digital products via IAP? Is this something developers can control? Additionally, I've seen pop-up reminders before making a payment in apps, with content similar to the above message. Are these reminders provided by Apple, or can developers create their own guidance to help users avoid accidental purchases? Kindly, Vanto
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99
Jun ’25
Urgent: Reports of Duplicate Charges via AlipayHK on Apple Pay
We’ve recently observed an escalating number of complaints from AlipayHK users regarding duplicate charges when completing transactions via Apple Pay. While no similar issues have been reported by users of other credit card providers integrated with Apple Pay, the problem appears isolated to AlipayHK transactions. Key Details: Multiple users confirm being charged twice for single transactions. Complaints are increasing in frequency, indicating a potential systemic issue. No overlapping reports from non-AlipayHK payment methods at this time. To safeguard customer trust and ensure seamless payment experiences, we kindly request Apple’s support in: Investigating whether the root cause stems from Apple Pay’s transaction handling. Collaborating with AlipayHK (if necessary) to resolve the issue promptly. Providing guidance on interim measures to prevent further duplicate charges. Could Apple confirm if this is a known issue and share a timeline for resolution? We’re eager to assist in any way possible to mitigate impact on users. Thank you for your urgent attention to this matter.
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273
May ’25
I can't figure out how subscriptions work
Hi, This is the first time I'm submitting an app using IAP with auto-renewing subscriptions. Everything keeps getting rejected (specifically, my subscriptions), and instead of telling me what's wrong or what I need to fix, my reviewer just keeps regurgitating generic passages from the rules. Is there a site/tutorial/whatever that explains how to set these up and submit them? I haven't found anything that looks official/legit, so I'll settle on something recommended by someone who has been through the process. I would appreciate any help. I have been at this for DAYS and am at my wits end. Thanks.
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100
Aug ’25
Technical Inquiry: Migration from Server Notifications V1 to V2 for Legacy Subscriptions (Live App)
Dear App Store Engineering Team, I am writing to request official confirmation regarding the behavior of App Store Server Notifications when migrating a live application from V1 to V2. Context: Our application has been live since 2008 and currently utilizes App Store Server Notifications V1. We have a large database of existing legacy subscribers. We are preparing to switch our Production environment setting in App Store Connect from "Version 1" to "Version 2". Our Questions: When we change the setting in App Store Connect to Version 2: Global Format Switch: Does this setting apply immediately to ALL notifications, including those triggered by subscriptions that originated years ago (legacy users)? Payload Consistency: Will renewals for existing legacy subscriptions continue to arrive in the JSON V1 format, or will they immediately start arriving in the V2 JWS (signedPayload) format? Our expectation is that the switch is global and all future notifications (regardless of subscription age) will be sent as V2 JWS payloads, but we require official confirmation to ensure our backend handles the migration without service interruption. Thank you for your assistance.
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244
Dec ’25
App store payment screen not showing
Hello I am trying to add payments on my app. I have added all products I need in subscriptions. I also tried by using storekit but from my understanding testing with storekit is nothing to rely on. My app works on Android (with the same product IDs same unction call) iOS is not why is that?
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66
Sep ’25
Inquiry regarding StoreKit Messages for Free Trial Conversion and Recurring Payment Consent in South Korea
Dear Apple Developer Support, Our iOS application offers subscriptions with a free trial period. We understand that in South Korea, due to local subscription regulations, users must explicitly provide consent for recurring payments before the subscription converts from a free trial to a paid period. We have the following questions regarding how StoreKit handles this scenario: When a free trial is about to convert to a paid subscription for a user in South Korea, does StoreKit send a StoreKit.Message (or SKStorefront.Message) to the application to obtain the required consent for recurring payments? If such a message is sent, would the Reason for this message be StoreKit.Message.Reason.priceIncreaseConsent, or would it be another specific reason related to initial recurring payment consent after a trial? If our application receives such a message and we choose to defer its display, what is the maximum recommended or permissible deferral period? Is it possible to save the data of a received StoreKit.Message and display it to the user at a later time, for instance, after the application has been closed and subsequently reopened? Are there any best practices or limitations regarding this? We need this information to ensure our application correctly handles these consent requirements in compliance with South Korean policies and provides a smooth user experience. Thank you for your guidance.
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147
May ’25
StoreKit Products Load After Rebuild But Not on Fresh Install (iOS/SwiftUI)
Problem: I'm implementing StoreKit 2 in my SwiftUI app. Products load successfully when I rebuild in Xcode, but on a fresh install, Product.products(for:) returns an empty array. The paywall shows "Unable to load pricing." Setup: Using StoreKit Configuration File ( .storekit ) for testing Product IDs match exactly between config and code: com..premium.lifetime (non-consumable) com..premium.monthly (auto-renewable subscription) com.****.premium.yearly (auto-renewable subscription) StoreKitManager is a @MainActor singleton with @Published properties What I've Tried: Initial delay before loading - Added 1-second delay in init before calling loadProducts() Product ID verification - Confirmed IDs match exactly between StoreKitConfig.storekit and code Retry logic with exponential backoff - Implemented 3 retry attempts with 0.5s/1s/1.5s delays Multiple calls to updatePurchasedProducts() - Called twice after initial load Verified StoreKit configuration - File is properly added to project, has valid product definitions Code Structure: swift @MainActor final class StoreKitManager: ObservableObject { static let shared = StoreKitManager() @Published private(set) var products: [Product] = [] private init() { updateListenerTask = listenForTransactions() Task { try? await Task.sleep(nanoseconds: 1_000_000_000) await loadProducts() // Returns empty on fresh install await updatePurchasedProducts() } } } Observations: ✅ Works perfectly after Xcode rebuild ❌ Fails on fresh app install (simulator & device) ❌ Product.products(for:) returns empty array (no error thrown) ✅ StoreKit configuration file is valid and properly configured Question: Why does StoreKit need a rebuild to recognize products? Is there a proper initialization sequence I'm missing for fresh installs? Environment: Xcode [Version 26.0 beta 7] iOS [IOS +17.0] Testing with StoreKit Configuration File
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194
Oct ’25
Request Guidance on IAP Requirements for Dynamically Priced Digital Video Content
Dear Apple Developer Support Team, I hope you are doing well. We are reaching out to request clarification and guidance regarding the In-App Purchase (IAP) requirements for our upcoming iOS application. Our app offers paid access to digital video content. Each video has a dynamic price determined by our backend based on multiple factors (such as duration, category, and promotions). Additionally, users are allowed to select and purchase multiple videos at the same time, which results in a combined total price that varies per transaction. Challenges we face with IAP on iOS Dynamic pricing: Apple requires IAP products to have static pricing defined in App Store Connect. Our video prices change frequently and cannot be represented by fixed IAP product SKUs. Multiple-item purchases: iOS does not support a single purchase that includes multiple different IAP products. Processing many separate IAP transactions in sequence results in a poor user experience and is likely to cause failures. Product creation limitations: Since our catalog contains many videos with frequently changing prices, it is not feasible to create individual IAP products per video. Given these restrictions, we are unclear how to remain compliant while still providing a functional purchase flow for our users. Question In this scenario, where: video prices are dynamic, users may purchase multiple videos together, and IAP does not support multi-item purchases or dynamic pricing, are we allowed to use Stripe or another external payment provider to handle these purchases? If not, we would appreciate Apple’s guidance on what the recommended and compliant approach would be for apps that must price digital content dynamically and allow bulk purchasing. We want to ensure full compliance with App Store Review Guidelines and would like confirmation on the correct implementation strategy before proceeding. Thank you for your time, and we look forward to your clarification. Kind regards, Muhammad Adnan Koderlabs
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107
Dec ’25
Same same originalTransactionId, productId, but the transactionIds are different.
We are seeing an issue with a potential duplicate charge issue regarding our app. We have received two transactions with the same originalTransactionId but different transactionIds: Order A: TransactionId: [Redacted_TID_1] OriginalTransactionId: [Redacted_OID_A] ProductId: weekly_subscription PurchaseDate: [Redacted_Timestamp_1] SignedDate: [Redacted_Timestamp_2] Price: [Redacted_Price] CAD Order B: TransactionId: [Redacted_TID_2] OriginalTransactionId: [Redacted_OID_A] ProductId: weekly_subscription PurchaseDate: [Redacted_Timestamp_1] SignedDate: [Redacted_Timestamp_3] Price: [Redacted_Price] CAD Both transactions share the same originalTransactionId, productId, and expiresDate, but the transactionIds are different. We wanna confirm: Were customers charged once or twice for this subscription renewal? If only one charge was made, how should we programmatically determine the “valid” transaction among multiple records with the same originalTransactionId to avoid confusion in our server-side receipt validation? We appreciate any clarification so we can handle this correctly in our backend.
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277
Sep ’25
Subscription upgrade during trial with a pending crossgrade: does remaining trial time get forfeited and is the prior plan refunded?
I’m implementing subscriptions and running tests, and I noticed a behavior I’d like to confirm. Plans in the app Basic — Monthly Basic — Annual Premium — Monthly Premium — Annual Test environment Sandbox (where ~1 day ≈ under 1 minute of real time) steps Start Basic (Monthly) using an introductory offer (free trial). Create a crossgrade to Basic (Annual) (scheduled/queued). 3.After receiving a RENEWAL App Store Server Notification indicating the plan will move from trial to paid Basic (Annual), but before the trial actually expires, upgrade the user to Premium (Monthly). Observed behavior (Sandbox) & questions Even though there is still up to ~1 day of trial remaining (≈ under 1 minute in Sandbox), upgrading to Premium (Monthly) immediately ends the trial and activates the paid Premium plan right away. Will this same behavior occur in Production? If yes, is this the expected/acceptable behavior when upgrading during an active trial after a pending crossgrade? Note: If we upgrade to Premium before the RENEWAL notification arrives, the remaining trial time is carried over in our tests. In this flow, we see a RENEWAL notification for Basic (Annual) (moving from trial → paid), but then the user immediately upgrades to Premium (Monthly) and the trial ends at that moment. In Production, would the charge for Basic (Annual) be refunded automatically since the user effectively switches to Premium immediately (and Basic Annual does not remain active)? In Sandbox there’s no real charge, but I want to ensure we won’t see a situation in Production where Basic (Annual) is billed and not refunded, even though the subscription effectively moved to Premium right away. Thanks in advance!
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1
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Views
79
Activity
Sep ’25
Subject: Advanced Commerce setup — one generic subscription vs per-product generics, and reporting identifiers
We’ve been approved for the Advanced Commerce API and are setting up the generic product identifiers per the guide: https://developer.apple.com/documentation/advancedcommerceapi/setting-up-your-project-for-advanced-commerce#Set-up-generic-product-identifiers We have multiple auto-renewable subscriptions (for simplicity: Product 1, Product 2, etc.). We created a new subscription group for Advanced Commerce and are about to add the subscription(s) inside that group. Should we create one auto-renewable subscription (generic, e.g. subscription.ac) to represent all of our subscriptions, or one generic per product family (e.g., product1.ac, product2.ac, …)? If the answer depends on whether subscribers can hold multiple products simultaneously, please advise which structure supports that (e.g., separate groups). Reporting identifiers / segmentation: In Sales and Trends and Payments & Financial Reports, which identifier(s) will appear after migration: the legacy StoreKit product_id, the new generic product id, and/or the SKU? If we use a single generic subscription for all products, what’s Apple’s recommended way to segment revenue by product (Product 1 vs. Product 2)? If SKUs don’t surface in these reports, should we prefer multiple generics/groups to preserve report-level segmentation?
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1
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0
Views
158
Activity
Sep ’25
Waiting for new In App Purchase to be listed
Hello, I added new In-App Purchase into my app, it was approved on 2nd of Oct but now 7th of Oct I still cannot see it in the list of products coming from Store. I already have 2 subscriptions and 1 In-App purchase in my app, but the new In-App purchase is still not coming from the store in available products. What could cause this?
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0
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0
Views
514
Activity
Oct ’25
Screen Rocorder plus Front Camera
I want to build an app for ios using react native. preferably expo. The app will be for recording user experiences with technology. the SLUDGE that they face while navigating through technology. I want to have basic login, signup. The main feature would be to have 2 recording modes. First is record the screen and the front camera simultaneously. Second is to record the back camera and the front camera simultaneously. I can then patch the two outputs later on that is the screen recording and the front camera clip in post processing. I want to know if this is possible as I was told that react native and expo does not have the support yet. if not is there any library or another approach to make this app come alive.
Replies
0
Boosts
0
Views
127
Activity
Aug ’25
AppDistributor.current never returning
I try to access the AppDistributor.current (using try await) and the property never seem to return nor throw. The code I'm using looks like this: do { print("accessing current") let current = try await AppDistributor.current print("current obtained") switch(current) { case .appStore: return "AppStore" default: return "Unknown" } } catch { return "Exception: \(error)" } But the log only shows the accessing current and never the current obtained. Trying to step in the property starts with some assembly, but at some point, the debugger just never returned. I join a full Swift file of a sample test I'm using: SwiftMarketplaceTests.swift
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0
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155
Activity
Jun ’25
[StoreKit External Purchase] Testing token retrieval in development environment with React Native
Question on token testing in development: Hello, I'm developing a React Native application using StoreKit External Purchase. I'm having difficulties testing the transaction token retrieval in the development environment. Specific questions: Is it possible to test the transaction token retrieval in development/sandbox environment? Is there a special testing mode for developers that would allow simulating token reception without going through the App Store? Are there specific debugging tools to verify proper token reception? Question on native implementation: Regarding the native implementation of StoreKit External Purchase: Is there detailed documentation on creating native modules for React Native that implement StoreKit External Purchase? Can you confirm if the following approach is correct for native implementation: Using NSClassFromString(@"ExternalPurchase") Calling presentNoticeSheetWithURL:completion: Retrieving the token in the completion block Are there any code examples for complete native implementation? Question on implementation validation: For validating StoreKit External Purchase implementation: How can we verify that our implementation is correct before App Store submission? Are there validation tools or automated tests to check compliance? What are common errors to avoid during implementation? Question on best practices: Regarding implementation best practices: What's the best way to handle potential errors during token retrieval? How to handle cases where the user cancels the transaction? What are the recommended security checks for server-side token validation? Question on documentation: I'm looking for additional resources on StoreKit External Purchase: Is there specific documentation for integration with frameworks like React Native? Are there complete code examples for native implementation? Where can I find information about testing and debugging best practices? Additional technical question: Technical implementation details: What's the correct way to handle the ExternalPurchase class initialization in React Native native modules? Are there specific requirements for the URL passed to presentNoticeSheetWithURL? How should we handle the token in the completion block to ensure it's properly passed back to React Native? Question on testing workflow: Testing workflow questions: What's the recommended testing workflow for External Purchase implementation? How can we verify the token format and validity before production deployment? Are there any tools or methods to simulate the complete purchase flow in development?
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0
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0
Views
120
Activity
Jun ’25
Internal testing. Receipt not always contain last consumable purchase.
After game restart first purchase is contained in receipt but the next ones is the same as first one so new purchases is not added. I afraid players can be charged for purchase but on my server I will not receive new purchases instead receipt with old one so they can do not receive in game currency. Will in production I receive a receipts with new consumable every time player purchase it? I use Unity3d In-app purchasing 5.0.1.
Replies
4
Boosts
0
Views
228
Activity
Sep ’25
StoreKit2 originalTransactionId
I would like to inquire about the originalTransactionId of StoreKit2. Users who purchase auto-renewal subscription products To re-purchase the same subscription item after cancellation and prior to refund If you receive a refund after cancellation and re-purchase the same subscription item If you do not renew immediately after expiration and re-purchase the same subscription after a long period of time I would like to ask if 1, 2, and 3 all use the same value as the original Transaction Id at the initial subscription. In the case of 3, if you re-purchase more than a few days after the last subscription purchase, please let me know if there are any detailed conditions such as the original Transaction Id not maintained.
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0
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0
Views
81
Activity
Nov ’25
Can't fetch products
Use the following method to fetch: let appProducts = try await Product.products(for: productIdentifiers) The following checks have been carried out ✅ Must-check points App ID capabilities Subscription product status (ready to submit) Why The result is an empty array?
Replies
0
Boosts
0
Views
72
Activity
Sep ’25
IAP Product Info Error & Sandbox Webhook/Test API Failures
Hello, I'm suddenly encountering errors with In-App Purchases (IAP) and my sandbox webhooks, which were working correctly just a few days ago. Specifically: Product Information Error: I'm receiving the following error when trying to fetch product information: { "type": "product_info", "result": "error", "error": "An unknown error occurred" } This API call was functioning normally until today. Sandbox Webhook Failure: I have configured a sandbox webhook, but my server is not receiving any notifications from the App Store. Test API 401: When I attempt to call the test API (https://api.storekit-sandbox.itunes.apple.com/inApps/v1/notifications/test), I consistently receive a 401 (Unauthorized) error. Could you please provide some guidance on how to troubleshoot these issues? Thank you.
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1
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0
Views
116
Activity
Nov ’25
How to test about user refund in sandbox?
My server is able to receive notifications for successful purchases. However, we are experiencing an issue where we do not receive any server notifications when a consumable product is refunded. Could you please help us verify if this behavior is expected? Also, is there a way to trigger a test refund notification for consumable products in the sandbox environment, so we can ensure our server is correctly set up to handle it?
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1
Boosts
0
Views
70
Activity
Aug ’25
Purchase Confirmation Letter
Hi all, I've received emails from other apps after making a purchase, with content like: You have purchased {App Name} on {Date & Time} and acknowledged that if you download or use this in-App Purchase within fourteen days of buying it, you will no longer be eligible to cancel this purchase. Do anyone know under what circumstances Apple sends a Purchase Confirmation Letter to the user's email after they purchase our digital products via IAP? Is this something developers can control? Additionally, I've seen pop-up reminders before making a payment in apps, with content similar to the above message. Are these reminders provided by Apple, or can developers create their own guidance to help users avoid accidental purchases? Kindly, Vanto
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1
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0
Views
99
Activity
Jun ’25
Urgent: Reports of Duplicate Charges via AlipayHK on Apple Pay
We’ve recently observed an escalating number of complaints from AlipayHK users regarding duplicate charges when completing transactions via Apple Pay. While no similar issues have been reported by users of other credit card providers integrated with Apple Pay, the problem appears isolated to AlipayHK transactions. Key Details: Multiple users confirm being charged twice for single transactions. Complaints are increasing in frequency, indicating a potential systemic issue. No overlapping reports from non-AlipayHK payment methods at this time. To safeguard customer trust and ensure seamless payment experiences, we kindly request Apple’s support in: Investigating whether the root cause stems from Apple Pay’s transaction handling. Collaborating with AlipayHK (if necessary) to resolve the issue promptly. Providing guidance on interim measures to prevent further duplicate charges. Could Apple confirm if this is a known issue and share a timeline for resolution? We’re eager to assist in any way possible to mitigate impact on users. Thank you for your urgent attention to this matter.
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5
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0
Views
273
Activity
May ’25
I can't figure out how subscriptions work
Hi, This is the first time I'm submitting an app using IAP with auto-renewing subscriptions. Everything keeps getting rejected (specifically, my subscriptions), and instead of telling me what's wrong or what I need to fix, my reviewer just keeps regurgitating generic passages from the rules. Is there a site/tutorial/whatever that explains how to set these up and submit them? I haven't found anything that looks official/legit, so I'll settle on something recommended by someone who has been through the process. I would appreciate any help. I have been at this for DAYS and am at my wits end. Thanks.
Replies
1
Boosts
0
Views
100
Activity
Aug ’25
Technical Inquiry: Migration from Server Notifications V1 to V2 for Legacy Subscriptions (Live App)
Dear App Store Engineering Team, I am writing to request official confirmation regarding the behavior of App Store Server Notifications when migrating a live application from V1 to V2. Context: Our application has been live since 2008 and currently utilizes App Store Server Notifications V1. We have a large database of existing legacy subscribers. We are preparing to switch our Production environment setting in App Store Connect from "Version 1" to "Version 2". Our Questions: When we change the setting in App Store Connect to Version 2: Global Format Switch: Does this setting apply immediately to ALL notifications, including those triggered by subscriptions that originated years ago (legacy users)? Payload Consistency: Will renewals for existing legacy subscriptions continue to arrive in the JSON V1 format, or will they immediately start arriving in the V2 JWS (signedPayload) format? Our expectation is that the switch is global and all future notifications (regardless of subscription age) will be sent as V2 JWS payloads, but we require official confirmation to ensure our backend handles the migration without service interruption. Thank you for your assistance.
Replies
1
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0
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244
Activity
Dec ’25
App store payment screen not showing
Hello I am trying to add payments on my app. I have added all products I need in subscriptions. I also tried by using storekit but from my understanding testing with storekit is nothing to rely on. My app works on Android (with the same product IDs same unction call) iOS is not why is that?
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66
Activity
Sep ’25
Inquiry regarding StoreKit Messages for Free Trial Conversion and Recurring Payment Consent in South Korea
Dear Apple Developer Support, Our iOS application offers subscriptions with a free trial period. We understand that in South Korea, due to local subscription regulations, users must explicitly provide consent for recurring payments before the subscription converts from a free trial to a paid period. We have the following questions regarding how StoreKit handles this scenario: When a free trial is about to convert to a paid subscription for a user in South Korea, does StoreKit send a StoreKit.Message (or SKStorefront.Message) to the application to obtain the required consent for recurring payments? If such a message is sent, would the Reason for this message be StoreKit.Message.Reason.priceIncreaseConsent, or would it be another specific reason related to initial recurring payment consent after a trial? If our application receives such a message and we choose to defer its display, what is the maximum recommended or permissible deferral period? Is it possible to save the data of a received StoreKit.Message and display it to the user at a later time, for instance, after the application has been closed and subsequently reopened? Are there any best practices or limitations regarding this? We need this information to ensure our application correctly handles these consent requirements in compliance with South Korean policies and provides a smooth user experience. Thank you for your guidance.
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147
Activity
May ’25
StoreKit Products Load After Rebuild But Not on Fresh Install (iOS/SwiftUI)
Problem: I'm implementing StoreKit 2 in my SwiftUI app. Products load successfully when I rebuild in Xcode, but on a fresh install, Product.products(for:) returns an empty array. The paywall shows "Unable to load pricing." Setup: Using StoreKit Configuration File ( .storekit ) for testing Product IDs match exactly between config and code: com..premium.lifetime (non-consumable) com..premium.monthly (auto-renewable subscription) com.****.premium.yearly (auto-renewable subscription) StoreKitManager is a @MainActor singleton with @Published properties What I've Tried: Initial delay before loading - Added 1-second delay in init before calling loadProducts() Product ID verification - Confirmed IDs match exactly between StoreKitConfig.storekit and code Retry logic with exponential backoff - Implemented 3 retry attempts with 0.5s/1s/1.5s delays Multiple calls to updatePurchasedProducts() - Called twice after initial load Verified StoreKit configuration - File is properly added to project, has valid product definitions Code Structure: swift @MainActor final class StoreKitManager: ObservableObject { static let shared = StoreKitManager() @Published private(set) var products: [Product] = [] private init() { updateListenerTask = listenForTransactions() Task { try? await Task.sleep(nanoseconds: 1_000_000_000) await loadProducts() // Returns empty on fresh install await updatePurchasedProducts() } } } Observations: ✅ Works perfectly after Xcode rebuild ❌ Fails on fresh app install (simulator & device) ❌ Product.products(for:) returns empty array (no error thrown) ✅ StoreKit configuration file is valid and properly configured Question: Why does StoreKit need a rebuild to recognize products? Is there a proper initialization sequence I'm missing for fresh installs? Environment: Xcode [Version 26.0 beta 7] iOS [IOS +17.0] Testing with StoreKit Configuration File
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194
Activity
Oct ’25
Request Guidance on IAP Requirements for Dynamically Priced Digital Video Content
Dear Apple Developer Support Team, I hope you are doing well. We are reaching out to request clarification and guidance regarding the In-App Purchase (IAP) requirements for our upcoming iOS application. Our app offers paid access to digital video content. Each video has a dynamic price determined by our backend based on multiple factors (such as duration, category, and promotions). Additionally, users are allowed to select and purchase multiple videos at the same time, which results in a combined total price that varies per transaction. Challenges we face with IAP on iOS Dynamic pricing: Apple requires IAP products to have static pricing defined in App Store Connect. Our video prices change frequently and cannot be represented by fixed IAP product SKUs. Multiple-item purchases: iOS does not support a single purchase that includes multiple different IAP products. Processing many separate IAP transactions in sequence results in a poor user experience and is likely to cause failures. Product creation limitations: Since our catalog contains many videos with frequently changing prices, it is not feasible to create individual IAP products per video. Given these restrictions, we are unclear how to remain compliant while still providing a functional purchase flow for our users. Question In this scenario, where: video prices are dynamic, users may purchase multiple videos together, and IAP does not support multi-item purchases or dynamic pricing, are we allowed to use Stripe or another external payment provider to handle these purchases? If not, we would appreciate Apple’s guidance on what the recommended and compliant approach would be for apps that must price digital content dynamically and allow bulk purchasing. We want to ensure full compliance with App Store Review Guidelines and would like confirmation on the correct implementation strategy before proceeding. Thank you for your time, and we look forward to your clarification. Kind regards, Muhammad Adnan Koderlabs
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Activity
Dec ’25
Same same originalTransactionId, productId, but the transactionIds are different.
We are seeing an issue with a potential duplicate charge issue regarding our app. We have received two transactions with the same originalTransactionId but different transactionIds: Order A: TransactionId: [Redacted_TID_1] OriginalTransactionId: [Redacted_OID_A] ProductId: weekly_subscription PurchaseDate: [Redacted_Timestamp_1] SignedDate: [Redacted_Timestamp_2] Price: [Redacted_Price] CAD Order B: TransactionId: [Redacted_TID_2] OriginalTransactionId: [Redacted_OID_A] ProductId: weekly_subscription PurchaseDate: [Redacted_Timestamp_1] SignedDate: [Redacted_Timestamp_3] Price: [Redacted_Price] CAD Both transactions share the same originalTransactionId, productId, and expiresDate, but the transactionIds are different. We wanna confirm: Were customers charged once or twice for this subscription renewal? If only one charge was made, how should we programmatically determine the “valid” transaction among multiple records with the same originalTransactionId to avoid confusion in our server-side receipt validation? We appreciate any clarification so we can handle this correctly in our backend.
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277
Activity
Sep ’25