Hello Apple Developer Community,
Our app has been stuck in "Waiting for Review" for more than 7 days, and we have not received any updates regarding the review process.
I have already contacted the Apple App Review Team three times via email, but unfortunately, I have not received any response so far.
Submission ID: 30000009122220
This delay is creating significant challenges for our business and customers. Our application is actively used by many clients and their employees, who are increasingly frustrated because they are unable to receive important updates and new features.
As a result, several important modules and improvements are currently blocked from going live. This is directly affecting our ability to deliver promised functionality to our clients, meet their expectations, and maintain service quality. Unfortunately, some clients are becoming dissatisfied, and we are facing the risk of losing business because of these delays.
We fully understand that Apple's review process requires time and appreciate the team's efforts to maintain quality and security. However, waiting more than seven days without any update, despite multiple follow-ups, is becoming increasingly difficult for us and our customers.
Could someone from Apple or the developer community please advise:
- Is it normal for an app to remain in "Waiting for Review" for more than seven days?
- Is there any way to escalate the review request or get an estimated review timeline?
- Should we continue waiting, or is there any additional action required from our side?
We would sincerely appreciate any guidance or assistance. A timely review would make a significant difference to our customers and business.
Thank you.