Asked to upload ID, but link never arrived and upload page says no permission (Case 103002021532)

Hello,

I'm enrolling in the Apple Developer Program as an individual from Albania.

  • Oct 19: Started enrollment. My account showed "under review, please contact us".
  • Oct 28: Developer Support asked me to upload a government-issued ID through a link sent in a separate email from AppleSupport@email.apple.com. That email never arrived. I checked spam and all Gmail folders.
  • Opening developer.apple.com/contact/file-upload/ directly while signed in shows that I don't have permission to upload files.
  • Nov 3: I purchased the membership and received an order confirmation, but I have not been charged. My account still asks me to complete the purchase.
  • I followed up on Oct 28, Nov 4 and Nov 9 with no reply. Phone support isn't available in Albania.

My ID is ready to upload. Could someone from Developer Support enable file upload for my account or resend the request?

Case ID: 103002021532

Thank you.