Hello,
Our organization enrollment was accepted on October 26. I signed the agreement and the payment went through on October 27, and I received the invoice on October 29. The account still shows “Pending” and I have not received a welcome email.
I opened a support case on October 29 and followed up on November 3 (case 103012328394), but I have only received automatic confirmations so far.
Has anyone seen this after payment, and is there a further step I should take? If someone from Apple can look at the case, I would be very grateful.
Thank you.