Since we configured App Store Server Notifications V2 on 15 October 2026, every notification for our app is recorded as TIMED_OUT, with the attemptDate equal to the signedDate (same second), and no HTTP request ever reaches our server.
- 35 Sandbox notifications (TEST, SUBSCRIBED, DID_RENEW, EXPIRED): one attempt each, TIMED_OUT.
- 2 Production TEST notifications: retried 5–6 times over a week, all TIMED_OUT.
- Our endpoint is public, TLS 1.3, valid certificate, answers in < 400 ms, and processes the
signedPayloadcorrectly when we POST it ourselves. - Today we pointed the Sandbox URL to a webhook.site URL and requested a test notification: TIMED_OUT within 10 s, nothing received on webhook.site either.
The app (com.virginactive.revolution, appAppleId 1620160868) was transferred to our current developer account on 2 October 2026; notifications have never been delivered under the new team, so we suspect a server-side state issue after the transfer.
Latest test tokens:
- Sandbox:
be12b40b-19a7-4723-aebf-764db83b4690_1793289992274(29 Oct 2026 16:06 UTC) - Production:
80597167-2939-4cc9-a43c-2c3c29c6a161_1792741270174(23 Oct 2026 07:41 UTC)
Feedback Assistant: FB25363489
Is there anything on our side that could make the App Store server fail before attempting the connection, or does this need to be fixed on Apple's side?
We found the cause of the issue. Our App Store Server Notifications URL for the sandbox environment was on a test endpoint using a nip.io wildcard DNS hostname, and your servers apparently could not reach it. We have moved the endpoint to our own domain (revolution.com). Notifications are now being delivered and processed correctly.