I always get the same 'error': Your enrollment could not be completed.

After filling out my personal information, I get the same message: Your enrollment could not be completed. I fill out everything correctly, I triple checked. I contacted the support and have the case number 20000151839760 but haven't heard back for almost two weeks now. No resolution.

I created a brand new account with a new email, and I still get the same message. Can't move past the personal information screen.

Unless the support resets the form, I can't access the form again. So I am stuck at the same place for about a month now. Any ideas how to solve this?

Thanks.