Family Controls Entitlement NOT applied to App Extensions (and Support Form is broken)

Developer Tools & Services General
FocusPact_Support OP
Created 1d
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Hello,

I am facing a critical issue where the Family Controls (Distribution) entitlement is not being applied to my app extensions, despite the main app ID being approved.

  • Main App ID: com.hayashikento.focuspact (Approved on March 13)
  • Extension ID 1: com.hayashikento.focuspact.ShieldActionExtension (Pending/Not visible)
  • Extension ID 2: com.hayashikento.focuspact.ShieldConfigurationExtension (Pending/Not visible)

I have submitted requests multiple times, but the entitlement does not appear in the "Capability Requests" for these extensions in the Certificates, Identifiers & Profiles portal.

Furthermore, I am unable to contact Developer Support because the "Contact Us" form on the developer website consistently shows a "Request error" or freezes on the submission page.

Since I am completely blocked from TestFlight distribution, could someone from Apple please look into my account (Team ID: UHG4J7F7NH) and manually sync these entitlements?

Thank you for your help.

Replies  1
Boosts  0
Views  40
Participants  2
DTS Engineer OP
Apple
1d

@FocusPact_Support

Thank you for your patience while we are looking into your issue.

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Family Controls Entitlement NOT applied to App Extensions (and Support Form is broken)
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