Inquiry Regarding Differences in App Store Server Notifications (V2) Behavior for Monthly and Annual Plans

App Store Distribution & Marketing App Store Connect API
Daichi-Kato OP
Created Jan ’26
Replies 1
Boosts 0
Views 152
Participants 2

I am contacting you to clarify a technical issue regarding the behavior of App Store Server Notifications (V2), as we have observed differences depending on the subscription plan.

Currently, we have noticed the following behavior when a refund occurs for an auto-renewable subscription:

Observed Behavior:

  • Monthly Plan:When a refund occurs, we receive a REFUND notification, followed by an EXPIRED notification indicating the subscription has ended.

  • Annual Plan:When a refund occurs, we receive the REFUND notification, but the expected EXPIRED notification does not arrive.

Questions:

  • Are there any differences in the conditions for sending EXPIRED notifications after a REFUND, depending on the subscription plan (monthly vs. annual)?

  • Is the absence of the EXPIRED notification for annual plans an intended behavior by Apple, or could it be a possible issue?

I would appreciate your guidance on this matter.

Replies  1
Boosts  0
Views  152
Participants  2
App Store Commerce Engineer OP
Apple
1w

There is no difference in behaviour. Please send us the transaction ID of the two transactions via a feedback assistant ticket to investigate further. Thank you

How to File Feedback assistant ticket? https://feedbackassistant.apple.com/

  • Login with your developer account,
  • Choose "iOS & iPadOS”
  • Choose AppStore
  • “Incorrect & Unexpected behavior"
  • Input the issue description and title.
  • Upload attachements
  • Click “Submit”
  • Copy the Ticket ID “FBxxxxxxx” and let us know.
0
Inquiry Regarding Differences in App Store Server Notifications (V2) Behavior for Monthly and Annual Plans
First post date Last post date
 
 
Q