MacBook Air icon does not show in airdrop

Question

Claude31 OP

Created 2w

Replies 7

Boosts 0

Participants 2

That is not exactly a development issue, but more a Mac configuration (which may hide other problems ?).

I use a new MacBookAir with MacOS 26.

When I Airdrop from another Mac (15.7.8) the MacBookAir does not show any icon but a blank area, whilst other devices show their icons:

Airdrop issue 2026-07-28.png

That seems an old issue with MacBookAir: https://www.reddit.com/r/macbookair/comments/1benu4o/blank_airdrop_icon/

Beside this, Airdrop works OK.

Just as if the MacBookAir icon was missing in some system file ?

Has anyone a solution ?

I filed a bug report FB24034384

Answered by Claude31 in 900325022

I better filed a bug report. FB24034384

Answer 1

DTS Engineer OP

Apple

1w

Thanks for the bug @Claude31 as always great description, however your question seems related to a consumer feature and is better suited for the Apple Support Communities as this is not in a beta version. I would suggest to post the question there to get better visibility for AirDrop:

https://discussions.apple.com/welcome

Albert  WWDR

Answer 2

Claude31 OP

1w

Accepted Answer

I better filed a bug report. FB24034384

Answer 3

DTS Engineer OP

Apple

1w

I would recommend to upload the sysdiagnose instead of that PNG so the team will be able to see there errors, otherwise I'm afraid there are no actionable items to review.

Hope this helps.

Albert  WWDR

Answer 4

Claude31 OP

1w

Thanks Albert.

I’ll do the sysdiagnose. But as it appears a long standing but (cf the referenced Reddit post) I had hoped the bug was already isolated and soon corrected.

Isn’t it the case ?

Answer 5

DTS Engineer OP

Apple

1w

Unfortunately I do not comment on bug in the forums. I would recommend, if you want, to upload the sysdiagnose to make sure gets review and routed to the correct team who will let you know the status on the bug using Feedback Assistant.

Albert  WWDR

Answer 6

Claude31 OP

1w

Done. I have attached a sysDiagnose to FB24034384 whilst Airdrop was displaying the dialog with blank icon.

Answer 7

DTS Engineer OP

Apple

1w

@Claude31 Thanks! We will route it to the correct team for review. Appreciate your help on this.

As you know ... You can see the status of your feedback in Feedback Assistant. There, you can track if the report is still being investigated, has a potential identifiable fix, or has been resolved in another way. The status appears beside the label "Resolution." We're unable to share any updates on specific reports on the forums.

For more details on when you'll see updates to your report, please see What to expect after submission.

Albert  WWDR