Apple notarization submission remains “In Progress” for over 3 hour

Code Signing Notarization
guanqinglin OP
Created 2w
Replies 7
Boosts 0
Views 2.3k
Participants 3

Hello, I am experiencing a very slow macOS notarization submission using xcrun notarytool. Environment:

  • macOS 15.6.1
  • Xcode 16.0
  • notarytool 1.0.0
  • Package type: signed macOS .pkg
  • Package size: approximately 227 MB

The package is signed with a valid Developer ID Installer certificate, and local signature verification succeeds.

The command reports that the file was uploaded successfully, but the submission remains in In Progress for more than one hour:

xcrun notarytool submit <package-path> \
  --keychain-profile <keychain-profile> \
  --wait

Querying the submission with --verbose shows that authentication and status API requests complete successfully with HTTP 200 responses in under two seconds. However, the server-side processing status does not change.

xcrun notarytool info <submission-id> \
  --keychain-profile <keychain-profile> \
  --verbose \
  --no-progress

The detailed log is also unavailable while the submission is processing:

Submission log is not yet available or submissionId does not exist

There are also several other submissions in the same account that have remained in In Progress for an extended period. Could you please advise:

  • Is there currently a delay or backlog in the notarization service?

  • Are there account-level submission limits or throttling conditions?

  • Is there a recommended way to obtain more detailed server-side processing diagnostics?

  • Is using --no-wait and polling with notarytool info the recommended workflow for long-running submissions?

I can provide the submission identifier and additional diagnostic information privately if required.

Thank you.

Answered by DTS Engineer in 899323022

I will reply to you via your DTS case (21268458) later today.

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

Replies  7
Boosts  0
Views  2.3k
Participants  3
DTS Engineer OP
Apple
2w

You can expect that most uploads will be notarised quickly. Occasionally, some uploads are held for additional analysis and may take longer to complete. As you notarise your apps, the system will learn how to recognise them, and you should see fewer delays.

For lots of additional info about notarisation, see Notarisation Resources. Specifically, it links to a Q&A with the notary service team that’s quite instructive.

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

DTS Engineer OP
Apple
2w

It’s better to reply as a reply, rather than in the comments; see Quinn’s Top Ten DevForums Tips for this and other titbits.

what is the typical processing window for uploads under additional analysis?

We don’t have official guidance on that.

Unofficially, my experience, based on various conversations I’ve had here on the forums, is that this usually completes in a few days. If your requests have been stuck for more than a week, lemme know and I’ll do some digging.

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"
guanqinglin OP
2w

@DTS Engineer Our macOS apps pass full Apple code signature verification, yet every notarization submission remains stuck in the In Progress queue indefinitely with no resolution, failure logs, or completion notifications. Issue Timeline & Key Details (Beijing Time)

  • Start of failure window: 10:40, July 25, 2026 (We once encountered task backlog issues before this incident, but those tasks would resume and finish within several hours automatically)

  • All notarization jobs submitted after this timestamp remain in the "In Progress" status permanently

  • Data cutoff for pending tasks: 14:05, July 28, 2026

  • Total pending tasks: 60

  • The oldest pending submission has been unprocessed for over 87 hours

  • Baseline context: Our team had no notarization queue or processing issues before July 25; app signature validation always succeeds locally

Core Questions We Need Official Answers To

  1. Are there any account freezes, pending reviews, service restrictions or incorrect backend configurations on our developer team account that affect notarization processing?

  2. What actionable steps can our engineering team take to resume normal notarization processing?

  3. What are the official methods to cancel long-pending notarization tasks via Apple’s notary backend console?

  4. Does Apple’s notarization service process all submissions under one developer Team ID in a serial queue?

This issue has delayed our product release progress. We kindly ask for resolution steps at your earliest convenience.

Thanks,
guanqinglin OP
2w

@DTS Engineer

Case IDs: （20000121792563、20000118834823）

Apple DTS Technical Support ID: 21268458

DTS Engineer OP
Apple
2w
Recommended

I will reply to you via your DTS case (21268458) later today.

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"
sysedit OP
1w

Hello @DTS Engineer / Quinn,

we seem to have the same issue - in progress queue shows 97 entries, 85 of them from yesterday, any new submission stays stuck forever.

Created case ID 20000124490706 (code level support does not seem to match, I don't have small xcode project...)

Anything we can do to unblock the queue ? Thanks !

DTS Engineer OP
Apple
1w
any new submission stays stuck forever.

Right. Once a request gets routed to additional analysis — per the explanation in my first reply on this thread — it’s typical for all subsequent requests to stall while that analysis is in progress.

85 of them from yesterday

That’s a lot of requests. I want to make sure you’ve seen this.

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

Apple notarization submission remains “In Progress” for over 3 hour
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