We are experiencing an issue with Apple’s Private Email Relay service for Sign in with Apple users.
Our setup details are as follows:
• Domain: joinalyke.com • Domain successfully added under “Sign in with Apple for Email Communication” • SPF verified • DKIM enabled (2048-bit Easy DKIM via AWS SES) • Emails are being sent from S***@joinalyke.com
Amazon SES confirms that emails sent to users’ @privaterelay.appleid.com addresses are successfully delivered (Delivery events recorded in SES and no bounce reported).
However, users are not receiving the forwarded emails in their actual inboxes.
Since:
SES shows successful delivery,
SPF and DKIM are properly configured,
Domain is registered in the Apple Developer portal,
we suspect that the Private Email Relay service may be blocking or not forwarding these emails.
Could you please investigate whether:
Our domain or IP reputation is being blocked or filtered,
There are additional configuration requirements,
The relay service is rejecting emails after acceptance,
There are content-related filtering policies we should review.
We are happy to provide message IDs, timestamps, and sample relay email addresses if required.
Hi @Alyke-IT-Admin,
Thank you for bringing this issue to our attention. We need more information from you so the iCloud Mail engineering team can begin their investigation.
Please review the post below and submit a Feedback Assistant report by following the steps within:
Gathering required information for troubleshooting Private Email Relay with Sign in with Apple
https://developer.apple.com/forums/thread/794191
Once submitted, please reply here with your Feedback ID.
Cheers,
Paris X Pinkney | WWDR | DTS Engineer
